BJ’s Restaurant & Brewhouse

So here I sit thinking how can a company that has such great food keep allowing such low quality service ?? Last night a group of 4 of my family sit down to dinner. It’s about 10 till 7. Happy hour is over at 7. When the waitress comes to our table I ask her what’s the specials for the happy hour? . She responses by looking at her watch and telling me I have 8 minutes to order. Wow ! Was this Like a huge red flagging saying Warning, Warning, Will Robinson ?? (yes I’m old and those who remember Lost In Space will get it). I explain that is not what I asked I wanted to know the menu specials. She tells me and leaves. Comes back for our order and when my soup is delivered a bit later I ask for Tabasco. She leaves the table with everyone at the table confused … Did she hear me? There was no response of sure no problem or just a minute. But she did come back with some. We ordered the avocado eggrolls. If you have never had these they are super awesome ! Along with our other menu items. When she comes back we have not only our appetizers but our main dishes too. All at the same time. I asked her why is the appetizer with our meal? She tells me well you didn’t say anything different. I said well I just figured it was implied the appetizer would come before the meal. Guess I was wrong on Assuming that. But the 30 plus times before when I have visited must have been a mistake? Yes, I’m still not happy because it only gets worst. At this point, I leave the table go outside and call for a manger on the phone. I am on hold for 9 mins. I have the cell phone records to prove it. 9 mins for a manger? So after 9 mins I walk back inside and tell the lady answering the phone I’m still on hold and would like to talk to a manger. One arrives, then second one. Explain what has happened from the moment I sat down. Oh by the way my two kids ordered kids meals and did finally get their drinks after they had both eaten their meals. So manger says he will take care of things. Takes off the $ 7 avocado eggrolls And a $ 5 kids meal. I am appalled that with this lack of Professional service, both from the waitress and the manger staff with the handling of things. My own food was cold, since I had to wait over 10 mins to talk to a manger. My kids had no drinks with their meals, my waitress was rude, unprofessional and lacking in her skills as a server. I missed out on eating with my family. So thank you BJs for taking that whole $ 12 off my meal. I guess my time lost, cold meal, no drinks and a rude waitress is worth $ 12. As I waited outside for a manger to answer the phone I could see both Olive Garden and the outback. Both restaurants that seem to know what service is. Maybe someone higher up the manger chain will care.

Are you by any chance implying that I, the consumer, lied in order to get a compensation or some sort of a’free food ’ pass from BJ’s?
First of all, do you know how to use Unilocal?Let me explain to you how management should handle this issue.
1. When a customer leaves a comment and a picture, you are supposed to read it carefully and pay attention to the picture.
2. Before you make an assumption that a customer is lying… click on the picture !! You will see the reason for the complaint right in front of your eyes. Also the box clearly says BJ’s.
3. Before leaving any kind of disrespectful comment… think before you write!
I am extremely appalled at the way you are handling this comment.

I went with a friend to grab a quick bite to eat and I was surprised at the many healthier alternatives they offer on the menu. The service was excellent and the waiter was attentive throughout the meal. I had the roasted Brussel sprouts dish and I did not expect it to be so tasty. Honestly, it was so delicious and full of flavor that every time I go I make sure to order it! You are also able to order the Sriracha sauce on the side of you choose.

The food and service in both locations is always solid, but we frequent Sparks. The beer selection is great and their beer is pretty damn good. We really love the Mahi tacos and they have a happy hour. Lately, we have been sitting at the bar. Tonight we are with Josh and he is awesome! Funny and prompt are excellent qualities in an employee!

Again, I try to avoid the reviews on chain restaurants but BJ’s has a special place in my heart. I have a really bad habit of going to restaurants and ordering the same thing every single time but when it comes to BJ’s, the entire menu looks delicious so it’s one of the only places I venture out of my comfort zone and I’m never disappointed.
My parents and I go here every time they’re in town, we always pick BJ’s to have dinner. We typically start out with the calamari or the avocado egg rolls. (My mom does their rewards program and we got our appetizer for free on our last visit!!) My parents normally go for steak or fish and I normally try something different every other visit. Especially now that they expanded their menu!
After going multiple times my top pick for the appetizer is the avocado egg rolls hands down. The dipping sauce they provide is amazing and its a good portion to share between the three of us. My top three choices for entrees is the California Club Flatbread Pizza, Seared Ahi Salad and the Roasted Salmon Quinoa Bowl.
Lastly, one of the best parts about going to Bj’s…their famous pizookie. A delicious warm cookie topped with ice cream. I believe they have a mini size (free on birthdays), a regular size, or the option to do a pizookie «pizza» with a couple different flavors. I’m almost positive I’ve tried all the flavors over the years and once again, never disappointed. The triple chocolate is amazing as well as the red velvet and the pumpkin flavor (might be seasonal).
When it comes to the staff, I’ve always had very polite waiters/​waitresses, the employees up front lack professionalism but regardless, I come for the food and with more choices on the menu than ever, I’m excited to continue going back!

Great place! Love their beer selection and the food is great. Their wings are amazing and way better than that other place that «specialises» in Buffalo wings.

I Love eating at BJ’s. BJ’s favorite is the best deep dish pizza around here. This and their chocolate chip cookie pizookie are my kryptonite. My husband comes here for the beer selection and pizza as well

I’m confused, at what point are there supposed to be 5 people working the front door and all of them looking at each other to decide who has to help out the customer?!?
I went there with family from out of town, and we didn’t get past the people at the front.
Really, between the seven of us, we can come up with the money for the food! I promise! All we want to do is eat!!!
I assume that the food is the same as every other location, which is great. We, however, cannot confirm, because we never got a seat!!!

Josh is a great bartender. We ordered entrees and I guess because my husband’s lunch took longer to prepare, my chicken tacos were cold when they arrived.

After catching a movie at IMAX, we were starving and decided on BJs since it’s so close by. I’ve been to other BJs locations, but never this one. Honestly, I’m usually not a fan of chains like this, but I’ve never had a bad experience at any location I’ve been to and I’ve never had a bad meal. It’s not my first choice, but in situations like this, I don’t have any problem eating there.
One thing I didn’t know that they did was offer guest brews on their taps. So, there happened to be a beer brewed by Great Basin on tap, in addition to some California brewers, along with BJs beers. I thought that was pretty cool.
On this most recent visit, I decided to stay a little healthy and not order a gigantic hamburger. The Mediterranean Chicken Pita Tacos called my name, and even the side of grain salad sounded great too. Of course we ruined any health benefits of that by ordering the southwest egg rolls (seriously, I love these things and I love the chipotle dip that comes with them — such a guilty pleasure). The tacos were nicely stuffed, they didn’t really skimp on anything and there was plenty of sauce to add to both of them. I loved all of the flavors and would definitely get it again. The disappointing part was the side salad. Kind of lacking in flavor and majorly lacking in portion. I think they gave me *maybe* a ¼ cup. I could see the bottom of the dish, like it was kind of just smeared around to appear like I had more? I don’t know. I made up for lack of grain salad by stealing the addicting shoe string fries off my boyfriend’s plate.
Service was quick and were didn’t feel rushed out of there. We sat and enjoyed a second beer after our meal without feeling like we were taking up precious table realestate. I know we’ll back in the future, not necessarily this location, but I know we’ll find generally the same food, service, and beer in all of the locations.

Went there this afternoon for lunch to enjoy the BOGO lunch deal. I called ahead and ordered two black and blu burgers with fries and extra aioli sauce. I was told fifteen minutes. I arrived in about 13 minutes. Emily greeted me and worked on getting my order ready. About fifteen minutes later, had to wait on fries, I was on my way. The burger was one of the better burgers in the area.

Great visit! Server was great, food was delicious. Wasn’t crazy that my soup and salad came before appetizer… which came at same time as Mom’s food. But all in all yummo!

We went in for the heck of it, super hungry and ready to chill out for lunch. I had a $ 4 bloody which was pretty good to start, then got a Caesar salad and the blackened blue cheese burger and fries with their ipa. All the food came out perfect and hit the spot as well as the bitter and hoppy ipa, loved it.
My girlfriend also got a Caesar salad and the guacamole deluxe burger which looked ridiculously giant and delicious. She crushed every last bite of it and groaned at the sight of her last bite!
Our bill was under fifty bucks and I had to undo the button on my pants when I got in the car.
Super friendly staff that checked on us often and brought everything in a timely manner. Stoked on this particular one and will go back and try the guac deluxe burger for myself… yum

Food is consistently good!
Service is back and forth — sometimes excellent. Sometimes sub par.

I know it’s a chain but the food is always good. Great beer selection. Only place that has westepha Lan Hef from Germany. Had the ahi salad. Texture of the fish was idd, hopefully fresh.

Love BJs!
Love saying that because this restaurant has amazing food.
Going for happy hour good after watching the new James Bond movie.

I actually received a response the same day, about 3 hours after my email from the Sparks manager. He handled himself extremely well and I appreciate his response tremendously. He offered to train the servers on helping customers make a more cost conscious choice, as well as offering me a gift card (which I wasn’t expecting anything like that when emailing my comments in). And while it has definitely changed my abrupt opinion from yesterday, about basically never returning. And I know the specific locations do not set the prices, the higher prices are, unfortunately, something I will remember in the future. Good to know the customer service is there, and something I wanted to notify readers. They are very responsive as a chain, which is impressive.

I like this place. I love the Enlightened menu! Everything I have tried yummy in my tummy:). The staff is always really nice. The host can sometimes act a little put out they have to seat you. Worth it once you get the food. Servers are always really friendly and helpful. A little slow at times but good place to have lunch.
They offer a large assortment of craft beer as well !

BJs is always put go to spot for good beer and food. The bartenders are really friendly and they are always showing sports on TV. Good atmosphere and people!

I must say the couple of times I went I really enjoyed my food.
I like ordering from the «healthy conscious» part of the menu because I’m TRYING to watch what I eat. So, I got chicken soft tacos.
I must say whatever cheese sauce they put on was absolutely delicious. So savory. I enjoyed everything about my meal.
The restaurant itself is huge and when dinner time rolls around it’s always poppin’. Poppin’ like lines out the door poppin’. I suggest coming in at around 5. We were sat almost immediately. We ate around 6 and surpassed the crowd. It was nice!
I think BJs would be a nice dinner date spot before you head over to catch a flick at the theatre on the other side. It’s «fancy» enough to say a nice dinner or might be a good place for a brunch/​lunch work meeting, but causal enough to come as you are.