Anderson Towing & Transport-A Road One Affiliate

This company deserves zero stars. My brakes gave out yesterday as I was driving, so I called Anderson as soon as I was able to pull off the road. Feeling shaken up, I quickly inquired about their rates before calling my sister to let her know what had happened. A man on the phone quoted me $ 65 plus $ 5 per loaded mile. After speaking with my sister for about 10 minutes and calming myself down, I called Anderson back to ask how long the wait would be. This time a woman answered. Instead of telling me the wait time, she rudely stated, «It’ll be $ 85 plus $ 6 per mile. The boss says you’ve already called twice.» In shock, I mentioned that I had just been quoted a lower rate 10 minutes prior, and that I’d only called once. «Has the rate really gone up in the last 10 minutes?» I asked. Her response: «That’s what the boss said». Me: «Wow. Then I won’t be using your company…» Her, very rudely: «Have a great day,» then hung up the phone. I will never use this company and wouldn’t advise even my worst enemy to give them any business.

This company employees have Great customer service skills. I was broken down in my 1962 Cadillac in the middle of high traffic area. The tow truck driver was picking up a car from the body shop off the the side, he ran over to help me and my 4 grandchildren. Without hesitation he got a few more guys to push my car out of danger. Then he connected the heater coil hoses. He did all of this without charge. Just a young man with a good heart helping someone in distresss. If this is the kind of staff Anderson Towing has I would highly recommend them.