Desert Sun

Theft by deception!!! I signed up for a package with Sabrina after explaining my time is limited to utilize any packages, she outlined what was in the package and explained by purchasing this package I would receive X amount of upgrades and «perks» for three months! Today when I went into tan and utilize these upgrades I was told it was 30 days… I then was sold an additional 3 spray package from Hailey as I no longer had the upgrades… There were NO clean towels available in the room and I was told it was a privilege for her to hand me a towel as they’re washing machine was broke! After going through my notes from my initial sign up I requested a refund for the three spray package and a call from the manager! Hailey refused to refund and I was told the manager would not speak with me that although they are a franchise someone from corporate would call me Monday! THEFT BY DECEPTION!!! Fraudulent sales staff!!!
Still no word from corporate… I had followed up with the manager and once again requested a refund! Was told it would be done and yet NO REFUND HAS BEEN DONE!!!
Calling BBB & Corporate tomorrow!

@ karissa– i i appreciate your reply and offer but no thanks– this is the second time Desert Tan has burned us (pun intended) I will not be returning to let you get to me a third.

Love love love this salon! Clean, professional, and the girls are very friendly. I love the Combo Platinum beds and get super dark with them! I like that it is a smaller salon and there are many regulars. The rewards memberships are at a great price and worth getting all the monthly rewards!

If I could give this establishment 0 stars, I would. I signed up for a membership on 6÷22÷2014. Mind you, I haven’t used a tanning bed in years. The gal talked me into buying a Gold Membership. I explained to her several times that I used to start at 4 to 5 minutes. She said I could go 10 minutes as it was a better bed. As a result, I was burnt the worst I have ever been in my life. I couldn’t sleep, had to miss work the next day and go see a doctor. I am on prescription pain killers and a topical gel pain killer because it hurts to even sit. Went back into the location, twice now, and was told a manager would contact me and I am still waiting… four days later! STAY AWAY FROM THIS LOCATION! They need to better educate their employees.

How many times can you loose someone’s tans!!! UGG

Like the staff. Just don’t like there return policy. They double ordered and charged me for something and was not refunded the money. I can understand if it was like 10 bucks I’m OK with that but a double bill for 60 dollar lotion that’s kinda bs. Anyway clean place nice staff and never usually a long wait even when it’s busy.

I would say it’s one of the friendliest group of girls I’ve experienced at a DS before. I leave one star open for improvement cuz sometimes a few of the girls don’t do the best of jobs cleaning the beds in between. No need for details just the need to make sure it’s the cleanest on the area ur feet touch. Other then that I would say my favorite DS I’ve gone to. It’s all due to the customer service which kept them from having a three star rating.