Auntie Anne’s Pretzels

Stopped here for quick grab and go. There are many places to eat around this terminal however they are not as simple. Bite size cinnamon pretzel weren’t available but the big one that they had was and tasted delicious.

Being at PHL, the food options can’t get any worse but at least there is Auntie Anne’s. Out of habit I took out my pretzel card from the west coast, which I did not realize until I read the back of it, but surprisingly they honored it. But now it has been rendered obsolete since they introduced the Pretzel Perks App, well at least on the west coast at least, the pretzel card is no longer valid which pisses me off since I was one pretzel away from my next free one! Oh well, I hope it still works on the east. Either way, there is something about the Auntie Anne’s in Philly that just taste better than the west coast Auntie Anne’s, also, there are a lot more locations in Pennsylvania, I was surprised to see how they were everywhere, in LA, we’re lucky to have 4 Auntie Anne’s with Wretzel’s Pretzels being everywhere.
Anyway, be ready to wait in line at the airport location, I had to wait probably 5 – 7 mins the two times I have flown out of this terminal.

Auntie Anne’s Pretzels are now available at most large airports, but that doesn’t mean they are all the same. At this location I could barely understand the guy taking my order and I really don’t think he understood much of what I was trying to order either.
Worse than that — the almost always nice and salty pretzel turned out to leave a long lasting impression — bad taste — how can that happen to a pretzel? Way too buttery flavor if that’s possible and a bad after-​taste!

First, East Coast Auntie Ann’s pretzels are better than California’s. More butter, or more salt, or both, not sure.
But also, we just learned that without the dipping on butter part, the dough is ok for Allergy Boy. So we asked the airport AA folks about getting a «dry» pretzel for him, just salt. Not only did they do that, clearing counter space to make it, they put down some extra plastic, pulled out some clean tongs, and made sure the pretzel didn’t touch anything between oven and bag. The manager gave great instructions to her crew.

Not bad pretzels. Considering where this pretzel stand is located within a terminal lacking good food choices (only a hot dog stand to the left), this Auntie Anne’s location is actually pretty decent in terms of quality. There aren’t very many pretzel choices, but I had to tell myself that this is an airport location with the usual 20% or more price markup and not a location that you would find at a mall or galleria.
I had a cinnamon pretzel, which was sufficient. In fact, so sufficient that I ordered another one along with a coffee. This alone held me over for the hour-​long shuttle service I had to take to get to Manheim, NJ. The little old lady behind the counter was nice (upon prompting), and I do believe that this location as well as the hot dog location next to it only takes cash. The latter alone was sort of disappointing considering that plastic is the main source of cash flow in major airports for travelers. Apparently not here, where you’ll have to walk to the other end of the airport to utilize the ATM just to pay $ 10 for pretzels and coffee.
Welcome to Philly.

Worst Auntie Anne’s pretzels we’ve ever had. We ordered a regular soft pretzel which was overcooked and hard, not the usual soft buttery Auntie Anne’s that we know and love so much.
We also ordered the Cinnamon & Sugar pretzel bites which were also overcooked and drenched in sugar. There was so much sugar that it almost made me sick.
This location needs a vast improvement because it gives Auntie Anne’s a bad name. We grew up in Lancaster, PA and know exactly what an Auntie Anne’s pretzel should taste like.
On a good day, Auntie Anne’s makes some of the best pretzels in the world.

Some people hate to lick their fingers. Some people hate it when other people lick their fingers. I like it when other people lick my fingers, … Wait. That got a little off track.
If you can’t stand the thought of licking your fingers, then ordering the 475-​cal Orgy of Finger-​Lickin’ Cinnamonny Goodness also known as the cinnamon pretzel is NOT for you.
It is almost physically impossible to eat this delicious creation without getting a thick coating of sugar residue and/​or buttery cinnamon all over your hands. Especially sitting in an airport. Napkins are powerless to stem the sugar tide.
So get ready… And if you’re me, don’t allow your wife to watch you eat one. She’s a (public)-finger-licker-hater.
Why not mo’ stars? I specifically asked if it came with dipping sauce, and the cashier ducked the question, implied one was, then charged me for it. Next time, Pretzel Crack dealer…

worst staff i have ever seen! they were so rude. no response back when u speak to them. only attitude. inorderd a petzel and she took my mkney and walked away!!! i asked for what i paid for and she said to another employee «her can u get her that…» and it took another min still and i was the only one ordering. they should all be fired. worst sergicei have ever seen anywhere. ever.

Great asiago hot dog pretzels. Just as taste as Einstein’s bagel dog.

Nasty looking. Not like pretzels at all. All shriveled and too skinny. Seems like they are trying to skimp on giving people what they pay for. I walked away… hungry.

Aunitie Anne’s is a cool pretzel spot. I like how creative they get with it.
I am a big fan of the pretzel dog and cinnamon pretzel. I also like the bites that you can dip in cheese. I don’t tend to venture beyond those three.
The service was good. There was no wait. And, the prices are okay.

Terrible. The girl who was working should be fired for being so incompetent.
I asked for a cup of water with my pretzel and what she brought me ended up being carbonated soda water. After saying it didn’t taste like water and politely asking for a new one, she insisted it was water, repeatedly, and when I said «it tastes like soda water» she responded «yeah I got it from the soda fountain, it’s mixed with soda». No shit, idiot. You probably hit the «soda» lever. I still asked for another cup and she poured me the same stuff and said «see, it’s water. It says on the lever». I DON’T CARE WHAT IT SAYS ON THE LEVER, lady. Clearly, it’s NOT water.
After losing my temper (which I never do as a customer, having worked in food and customer service and knowing what its like to deal with assholes) her manager comes up and says they DON’T HAVE TAP WATER, only in bottles. These morons don’t know anything about customer service, and apparently don’t even know what water tastes like, and believe every label on a machine. This review barely sums up how angry I felt after my experience. Fire that girl. I don’t know what her name is, but you can’t miss her. She’ll be the one royally screwing up everything and single handedly making the airport shitty.