Kdi

WARNING! DO NOT USE THIS COMPANY!!!
I got water in my finished basement, so I needed drywall repair, carpet, etc. After meeting Karen on my CHURCH BUS, I decided to give my business to them to help out a family business. They sent someone out, but we ultimately decided to do the estimate/​remediation on Monday (later, I discovered they charged time-​and-​a-​half to my insurance company for Sunday work, even though they did not start removing water until Monday!). The estimate they gave was COINCIDENTALLY EXACTLY the amount of my insurance policy plus my deductible ($ 10,500!!!). They promised me the moon – cut out and REPLACE the drywall where it got wet, REPLACE the louvred doors that wicked water, replace the carpet with LIKE carpet (they tried to only show me industrial-​type carpet samples), etc. They moved all of my items into a storage pod (many items were smashed and poorly stored and my white couch was black on the ends), then took three months to complete the project, increasing the pod cost! Their head contractor, Brian, talked down to me like I was stupid and then said I was too picky when I pointed out the poor quality of their work (cutting the carpet crooked in several spots where you could SEE it, cutting the miters on the baseboards so there was more than ½″ gap between the floor/​carpet and the bottom of the baseboard, getting blue paint ALL OVER the white trim and not fixing it, etc.).
In the end, they did NOT replace the drywall, but simply drilled holes to let it dry out (this can lead to mold later). They did NOT replace the louvred doors, but simply painted them (and painted the louvres together such that when they tried to «cut» them apart, it cut away parts of the wood so the louvres were uneven!). They had to redo the carpet on the stairs because it was cut so unevenly that you could stick your whole hand between the stair risers and the carpet! The rest of their punch list did not get done because I refused to let them back in my house; I just simply got too upset every time Brian entered my home. (Their own subcontractors – painters and carpet layers – said that Brian upset MANY homeowners and they have to hear about it on almost every job!)
WHEN I CALLED THE OWNERS, they had the idea that I was refusing to pay them (he said Brian had said as much), but I was simply advised by my insurance representative NOT to sign over the check until ALL work was done. The owner (I think his name was Dale, Karen’s husband) also berated me for not giving them any money after «all the work they’d done.» In the end, I asked them to remove the costs of damaged items and just handed over the rest of the check in order to be DONE with them! NEVER AGAIN!