Meade Lexus of Southfield

fucking bad ass service for ever. Make me wait over 2 hours to change the oil. Monday its was slow day but still had bad experience with them… Fucking crazy.

Worst behavior ever you can get from a sales manager. The manager Rick Rodriguez does not know how to behave when you tell a second price. I would buy the car for sure but after his behavior we rushed out. He treated me like a douchebag. I don’t know how a prominent car brand like Lexus can hire him as a car sales manager!

I would have to agree, sadly, this is definitely not the customer service Lexus stands for. I took my car in for service and for whatever reason I was scheduled for a 90K mile service, despite asking for an oil change. When the driver brought me the loaner and picked up my car I signed a blank service contract with no charges… which I didn’t think twice about. My usual service rep, Don, was unknowingly out that week (no one told me this, even though I had booked my appointment with him). Tony took over my service appointment. I’m a physician, so I work a lot! He called and harassed me almost hourly about ALL the work he recommended. I kept telling him I needed to talk with my fiancé and I would call him back. He sent me an email where you could select the service you desire, which the link did not work properly. The next call I got was my car was ready and it was $ 500. You cannot legally do work that a customer never ever agreed to. I escalated to the service manager, which tried to work with me. My fiancé was not happy with the situation and wanted to discuss as well, but was told I signed (despite it saying $ 0). So, I’m walking away paying for things that I actually never HAD to have done vs. having paid for the «urgent» items (like tires) that I should’ve paid for. Moving from Washington, DC where the service was excellent this was an awful experience. I will likely not be back. I would rather take a weekend and just go to Windsor or Ann Arbor.

Second car from Meade Lexus! Both times, different salespeople, but we experienced honesty, integrity and commitment throughout the process. It’s a bit of hike, but well worth the trek to a trustworthy dealership. Our salesperson this time, Jack Debenedet, was very helpful, communicative, and forthright. We’re extremely pleased with car and the experience.

Terrible experience all the way around. Bait and switch tactics. Inexperienced sales peeps for luxury car dealership. Service department arrogant and not customer centric. Had to wait entire week for service appt on new car. Unacceptable and should have their dealership revoked.

Great/​fast service! Also make sure you check out they’re snack bar while you’re waiting for your car!

Nicest service staff ever. I know when I come here, you have to sell one of your kidneys to pay for the services, but why go anywhere else when you have a foreign car that needs to be maintained. Anything done on foreign cars aftermarket is going to be twice as expensive when you have to bring it back and fix the problem that you tried to correct for a cheaper price!
The service staff are so lovely, I love my man Gregory Edmonson there. He always lays it out for me up front to let me know the damage$ and I like that. Been coming here for over eight years and I wouldn’t like to go anywhere else… even for an overpriced full service oil change. :-)

Overall Meade Lexus is a just a «pony show». They will say whatever to get your business. They have customer service that could improve. They have very poor follow-​up and do not know how to own up to their mistakes. I am not sure why they even call to check how your service went… Also, they will make you wait around forever when trying to purchase a vehicle. They will waste your time.

I was completely appalled with my experience at the Meade Lexus of Southfield. My family has owned Lexus vehicles in the past, a super solid SUV.
After a test drive with a salesman there, I was checking out the car he had showed me – walking around the vehicle… the pre-​owned specialist came out — he engaged in the conversation by asking why I would be getting this car — I replied that I had just graduated from the University of Michigan, it was a gift. He told me I was a snot and undeserving… I could not believe my ears. It totally turned me off of purchasing a Lexus vehicle that day.