Glassman Subaru

My family and I had an amazing experience at this dealership. My mom was in an accident that totaled her car, and she needed to find one quickly. Bill Marx was our sales representative and I could not have asked for a better man for the job. He was extremely knowledgable, upfront, and honest. He was also very patient and never made us feel rushed. Not your average «car salesman.» I would recommend anyone in the market for a Subaru to go to Glassman. Tom Kalmeta was very helpful as well. Great dealership all around! Thank you!

What a great dealership! These guys really know how to treat a customer. Not only are they willing to go out of their way to get you a great deal, they offer great service. If you are looking for exceptional service, speak to Michael. He’s really excited about helping you get the best car for you and at the best deal. I would definitely suggest coming here!

I took my 2004 Subaru Forester in to have an inspection. I my belt kept slipping and I wanted them to take a look at my suspension. I made an appointment, dropped my car off, and waited around 45 minutes for them to complete it.
They do not inspect your car for free, despite what their website says. They told me there would be a $ 120 fee to inspect the vehicle, unless I had the repairs done there. I didn’t think much of it… I figured I needed work anyways. After the inspection, the woman in the service department showed me three different repairs I could have done. The first — my crankshaft pulley needed to be replaced. This was a $ 600 bill. Come to find out (after I had paid the bill) — it’s only around an hour’s worth of labor, with a maximum of $ 120 in parts. The repair shouldn’t have cost me more than $ 250-​$ 300 max. She hands me another repair — totalling $ 2200. The rear lateral struts were bent upwards. She reiterated it was a safety hazard. When I talked to the mechanics, they said just to keep an eye on rotating my tires. It was not a $ 2200 job. The third bill was for my front struts — $ 489 just for parts. I could have purchased the parts myself and had muffler man replace them for less than this price.
When I came back to pay for the repairs, there was an additional $ 25 freight fee, $ 5 disposal fee, and the cost to change my tail light was $ 35.
Do not get your Subaru repaired here. They will charge you astronomically. They are only concerned with making money — there is no regard to the customer. They thought I was young and dumb, and I guess I was — paying a total of $ 700 to replace my crankshaft pulley and my tail light. I will never have my car taken here again.

To sum up the service department in a single word; Liers.
To be as upfront as possible, my car is a 2014 Subaru BRZ with 18 000 miles, owned second hand and been in my possession for only 5 months.
Two weeks ago my front left caliper locked up after a hard brake. On my way back home it was smoking and really hot. So naturally I decided to take it to the dealership. I scheduled to take it in on Friday at 5 after work. They said they couldn’t look at it until Monday and would have to leave my car all weekend. I wonder why they offer you to schedule a time that they can’t look at your car…
Fast forward to 20 minutes after the service department opened on Monday. (I wonder why they couldn’t look at my car on Friday???) They call me and inform me that there is a ton of grease on the brakes and because the previous owner/​dealer installed non-​subaru brake pads on it, nothing could be covered under warranty. They then proceeded to inform me that both front calipers, pads and rotors needed to be replaced and would cost north of $ 1300!
When I arrived at the dealership after work, I asked what exactly was wrong with the calipers. Again they stated that the grease is what caused the caliper to cease, that there was green «goup» on the pins and that the previous owner had painted the calipers black. Mind you, the brakes have been working fine for months and I am assuming at this point just needed to be unstuck. I couldn’t get them to explain why the right brake needed any attention since nothing was wrong.
So I took my car and decided to get some other opinions. I went to two independent brake shops and had them inspect the entire brake system. Both of the shops conclusion was the same, everything is fine, the dealership must have unstuck the caliper because now it is free floating and maybe you should flush your fluid since it overheated when the caliper locked up. This is a far cry difference from replacing the entire front brake hardware.
So the moral of the story is, don’t believe anything the stealership tells you until you scrutinize with others’ opinions.
I am going to try Hodges next time. I’ll also be complaining to the BBB, Subaru of America and Michael Welch (Service Director) — 248−372−5210 —

I’ve tried to buy two cars from Glassman over the past 5 years and both experiences were horrible disappointments. Im 33, with a high paying job, family, and a company car. I think I might like a wrx sti for the weekends. I go into the dealership and they happen to have a wrx sti on the floor. I go to open the rear door to see what the legroom is like and the vehicle is locked. The salesman says the doors are locked to keep the kids out. Funny. Salesman makes mention that the keys are elsewhere though he made no effort to retrieve said keys. The salesman launches into a scripted story about how sti’s are exclusive vehicles to which I must have had a puzzled look on my face as I look at the $ 36k msrp on the sticker. I havent had a sub $ 40k car since the one I bought just out of high school. If the sti is exclusive its because of the truly horrible sales force responsible for their low volume. I did not request a test drive of the sti but asked if one would be allowed prior to purchase. The salesperson, again scripted, advises that nobody wants a new car with test miles on it. Maybe I am unusual or out of touch but I would never ever buy a car without driving it first. If you want to buy a car from a pretentious douche go here and ask for Tom.
Patrick at the Ferndale Subaru store was much better.

This dealership really made my car buying experience amazing. I was apprehensive about dealerships in general and I did my research to find the best price on Subarus in metro Detroit. The experience at Glassman was professional and i felt that the staff really cared about me. I would recommend them to anyone looking for great customer service and a great deal. Looking forward to coming back for service… They gave me a coupon book and helped me schedule my first oil change. Thanks again to the Glassman team!

Worst sales dealer I have ever dealt with. I’m a 41yo mature adult and they don’t even let you test drive a vehicle. I hope Glassman goes out of business quickly to set an example to other dealerships that customer service should be a priority. Next complaint will be filed with Subaru. Horrible horrible horrible…

I had a terrible experience trying to buy a car here. I reached out to them regarding the purchase of a Subaru and wasted my time going in with cash in hand ready to buy the car. They did everything possible to get me to not buy a car that day, pathetic. I honestly don’t know how this place stays in business. The showroom was filthy and unorganized and every staff member I interacted with was beyond rude. I understand Subaru is growing fast and the demand for their cars means they pretty much sell no matter what, but come on and least pretend like you have customer service skills.

More than one star because they let me test drive a vehicle. Not more than two stars because of my test drive experience with the salesman Jason Salem.
* In our email conversation before the test drive, I told the salesman I’m interested in Impreza sport premium trim with manual transmission. They didn’t have any in stock, so he let me test drive base model manual. Seeing that I DD a sporty vehicle, he asked me why not buy a wrx. When I mentioned I’m looking for low acquisition cost and low overall cost of ownership, he was sure I should buy the vehicle I was test driving implying that I can’t afford sport premium trim. wtf!
* I informed the salesman that I will rev the engine up to 6000 rpm once or twice during the test drive to understand the power (since peak hp is at 6200 rpm) but he looked at me like I was talking Chinese and repeatedly asked why I need to be doing that. He also told me he is familiar with the manual transmission and was certain no one has to rev up that high!
* I wanted to experience noise level on the highway but the salesman let me drive only for a mile on highway (from one exit to next exit) because that’s the loop they let all their customers drive!
There were a lot more subtle messages and body language from the salesman that made me quickly see/​experience the features important to me and get out of there as soon as possible. Other salesmen at the dealership may not be this bad but this was my first experience and it cringes me at the thought of dealing with them again.

I WILL NEVER BUY ANOTHER VEHICLE HERE!
Back story: I started new job out of state and my van engine died on expressway. I had to rent s car to come back to Detroit to get the title to my van so I could sell it to salvage company. I didn’t have time to car shop I needed a car and quick. I researched vehicles on consumer reports which rated Subaru Forester #1.
In my haste, Glassman Subaru was the closest to my home. WRONG CHOICE on my part …
They are ‘customer no service.’. Had to beg the saleswoman to work with my bank. Since I did not finance car through them, she was not interested in giving bank the car information. She kept walking off and had to go find her, leaving the bank to wait, while I was in the showroom. I also wanted information about extended warranty. The saleswoman excused herself to let finance manager know I wanted info to purchase; after a 30 minutes went by I again asked to speak to finance manager. The saleswoman pointed to the man walking out the door to his car with Detroit Tigers gear in. She said that’s him, you’ll have to come back another day when he will talk to you.
When the bank overnighted check for car, the saleswoman was supposed to call me. She did not. I called and called for over 2 hours and could not get in touch with anyone. On my way to pick up car, I had drop off rental. Whatta mess. When I finally arrived to do paperwork, finance manager wasn’t around to complete transaction. I had to wait for 2 hrs for him to show up.
After purchasing the vehicle, I went back to get instructions how to use Bluetooth. Saleswoman wouldn’t talk to me. She told me to come back when she had the time. It was month end and she couldn’t have been bothered.
I called service department to find out type of oil. I was told they don’t give out this information.
They are crooks!!!

There’s a pattern to our car buying: We go to our local Subaru dealership, and either they don’t have the model we want or they won’t come down (or barely come down) from sticker if they do. Then we go to Glassman and they have what we want in stock, and we end up with a price well below sticker. They salesmen have always been friendly, easygoing, never pushy about making a sale. When I’ve contacted them by email, I always got quick and direct replies – if I asked for a quote, I got one, as opposed to the «well, you really should come in and we can talk about it…» line I heard from some other dealers. Of course the Glassman guy (Tom K. this time around) invited me to drop in too, but at least when I went in I was better informed.
2 Foresters in a row now we’ve bought from them. No complaint with either transaction.

I bought my 2012 Subaru back in April of 2012, and the salesman I talked to, Jeff, was rude to me. When I was test driving and inquiring about the car, at one point he said to me «That is what I had just said, were you not listening to me??» in an angry manner. He also kept trying to use tactics to get me to pay more for the car, which is probably normal for this business but he was just slimy about it. When trying to negotiate a price, he kept bringing up monthly payments instead of the full price of the car, which is a well known way salesmen try to influence you/​scam you into buying for a higher price. He brought the price down once I told him there was another dealer I talked to in Ann Arbor through email who gave me a much cheaper price. When I brought the car home that day, there was a small dent on the drivers side door which was not obvious before I had bought the car. The car ended up also have an oil consumption issue. Try to find a better rated dealership to buy a Subaru from.

I have bought/​leased many cars from this dealership and have had only great attention and care from the showroom to their service!, will be back for more when it’s time for another new or used car

I came here some time ago, because I wanted to test drive a Forester with a turbocharged engine, and none of the other local dealers had one in stock.
After spending some time on the lot trying to locate the vehicle, a sales guy yelled at me from the door of the office. Normally, I’m used to being approached before I lock my car. Here, I guess they’re selling so many cars, they just don’t care.
Anyway, I told the guy why I had come, and he informed me that «MISTER Glassman» had taken it home for the evening, but it would be available the following day. I thought the emphasis and reverence was kind of weird, but we agreed on a time for me to drive the car the following day.
As I left work (early) to get to the dealership, my phone rang. «Hi, Kevin? You know how we were going to test drive that Forester? Well, MISTER Glassman took it out again, so can we reschedule?»
Seriously? Nevermind the fact that Mr. Glassman is nobody to me, but I’m supposed to believe he loves that midrange Forester so much, he’d let a potential sale walk?
Apparently, MISTER Glassman prefers driving cars to selling them.

The salemen are shysters. He gave me his «best price» and challened me to find a lower price and he would match it. Went to Dwyer and got a lower price without all the hard sell tactics. Returned to Glassman and he told me, sorry, can’t match that. This was in 2010. Dwyer is now part of the LaFontaine empire — be warned. Guess you have to go to Hodges Subaru for a decent sales experience.

I have to agree with other posters here. Stay away from this dealership. My issue is with the service dept, they are not to be trusted, get a second opinion before you allow them to do any work on your car.

Very bad experience. I purchased a used Subaru here. I was told an «out the door» price that the salesman had no memory of. I was given one key for the car. Really ONE key. After calling the salesman he first said «Its a used car» then said he would talk to his manager. I waited 2 days and then called and talked to his manager who said it was the first he heard of it. He said the key would be ordered. I then called 3 days later and talked to the owner. He agreed I should have 2 keys. I then asked the owner about the Documentary fee and Delivery & Handling Fee 299. He said it is standard … it is not.
I then asked for the papers stating the car is Certified and he said he would get them. 2 weeks after buying the car I was called to let me know the key had arrived. I drove there had it programmed and received my 2^nd key. 2 hours out of my life used because of their unprofessional staff. I was also given my Certification papers that was forgotten.
I was hung up by the manager at one point .
No one ever apologized.
I would NEVER recommend this Dealership.

I want to warn everyone against buying a used car here. When we went to the showroom we were sweet talked and told how this was a very reputable family owned business. The salesman kept emphasizing how the cars were in good shape and reliable. He said that they had all gone through a safety inspection. The list of items that needed repair was short and we felt lucky we were getting a decent deal. Prior to buying the car we took it to an autoshop for inspection. We found out that the car needed major repairs. In fact we were not able to turn the car back on and had jump start it to get it back to the dealership. I would never recommend this place to anyone.

I had a bad experience with this dealer. After being promised a «great deal» by the salesman, he had to «get a price» from the manager. I had to wait an extraordinary amount of time and when the price was finally presented to me, it was sticker price! The car was last year’s model! I walked out. After reading Mike’s review, I am glad I didn’t buy a car there. What a joke! It is their loss so I just wasted time and won’t again. There are hundreds of car dealers!