Art Moran Buick GMC Service

This is the most unprofessional and rudest dealership I ever been to. I had my car for service and till this day it’s has been 7 weeks and it has not been repaired. I brought it in for a transmission issue. 3 weeks later they told me they were going to replace the transmission. Few more weeks pass by and they said they had to replace the clutch. Another week goes by and now they say they have to replace the entire motor. Really? How does it go from a trans to a motor replacement. I came in and talked to the manager. 7 weeks is completely unacceptable for a wait time. I came in kind of angry and I even apologized for my tone. And the service manager. Yes the service managers exact words were «you can be an A-​hole all you want, my guys aren’t even getting paid so you just have to wait» he straight up called me an a-​hole. I call everyday to check on the car and they keep saying «I don’t know just wait». They are totally u professional and don’t care about customers. I called corporate of Mitsubishi and they had the entire team of district managers get involved yet they still don’t even prioritize my car. I hope that who ever owns the dealership reads this because no one would give me the name of the owner or the general manager and they said they don’t have a general manager. Like really? I am fed up with all of this. Oh and my car was only 2 days old when I bought it and I’m already almost on the 3^rd car payment and I only drove it 2 times.

I cannot say enough wonderfulness about this place. Obviously, no one wants to need a mechanic, but when my one week old car was hit, my insurance company suggested this place as a preferred vendor, so I followed their advice. (As an aside, I’m always reluctant when I need any kind of auto mechanic service as I am a young woman and often feel pushed aside or condescended towards… this was a much welcomed change at Art Moran!). The employee who was in charge of my case was Felix. He was outstanding in every way: efficient, beyond professional, patient, kind, helpful… I could go on and on about him. I had rental car coverage as part of my auto insurance and he even went so far as to send all my info over to the car rental place so they were ready for me when I got there… and he did this on his own during my 20 minute drive over to the body shop! Felix escorted me to and from the body shop to the car rental place to make sure I was taken care of and knew where to go. He contacted me almost daily to keep me up-​to-​speed on the status of my repairs and my car ended up being ready a few days ahead of time (I was given a week as the estimate, but picked up my car within 5 days of dropping it off!). Every time I called him, he returned my call within minutes!
Although not the most geographically convenient for me, I’m sold on this place. This will be my go-​to place for any auto repairs from now on. Don’t hesitate to call them! Ask for Felix and tell him I sent you – I promise you’ll be in great hands!
Oh, and my car looks good as new! They even detailed it for me (although, the car being brand new, it didn’t need much). Their work comes with a lifetime warranty too!

I brought in my car after a minor fender bender, and the issues started right away. A two week turnaround became three and a half weeks, not unexpected, but not fun either.
When I received the car back, the inside was covered in dust-​they hadn’t bothered to clean up, and I’m not even sure how they managed to make such a mess in the first place.
Weather stripping had been left flying loose around the repair area, and the body panels were misaligned by about half an inch. Nothing huge, but spoke to a rushed ‘get it done one way or another’ approach. Shoddy overall at best.
The kicker was when undiagnosed damage was found three months later by another dealer doing unrelated work. Art Moran told me to get THEM to determine whether or not the damage was potentially caused by the original accident, before they would even LOOK at it.
The attitude at the shop, while friendly, was definitely a ‘not my problem’ feeling towards everything, and the idea of having an unrelated third party verify that they failed to find and fix a problem is laughable.
UPDATES: After haggling with my insurance, who ultimately declined to cover the damage, Art Moran sat on my car for five days while I was out of town without bothering to correct the weather stripping problem they created. When I came to pick up, the service rep Felix (who handled the entire process) said that they were «waiting to do it all at once», which obviously wasn’t going to happen one way or another.
Upon coming back in the afternoon, they had resolved one problem and caused another, and of course by then all the mechanics had gone home for the day. You would think this was a scam at this point, you know, create problems and then charge customers to fix them, but they just honestly don’t care about the money or fixing your car in the first place. It’s lowest common denominator lackluster service with a begrudging attitude.

They’ve never done me wrong through two cars and always send decent coupons in the mail.