Enterprise Rent-A-Car

I called to be picked up 15 minutes before I was ready and they took 45 minutes to arrive. I had tried to ask for a specific time the day before and was refused. I had tried to give them directions as I know gps often misses my turn but they refused. Then they got lost. When I finally arrived I was offered a car that had just been returned (while I was waiting in line) and the person returning had stated the battery had just died. I obviously didn’t want this one. It took another 30 minutes to get a car, which had only a ¼ tank of gas, so I had to immediately refill. The whole process took and hour and a half. «We will pick you up» is easier said than done.
To top it off I am now on my second time renting (it is for work trips so I have no choice who to go through) and I thought I would be smart and call at 8 am to ask for an 845 pickup and ask the driver to call me for directions. When I called at 840 because the driver hadn’t called, I was told no one had left yet. They apparently had left a note on my file saying I would call back when ready. I in no way said that, and in fact had a very specific conversation about having the driver call me before they left.
Southern pines enterprise is an absolute cluster of inexperience and poor customer service.

Customer Service was a premium when I picked up the car as well as when I returned the car. I had overfilled the cars gas tank and the Manager, without even blinking an eye, issued me a customer credit! Didn’t even ask for it! Now, thats what i call going above and beyond! Move over National, Hertz and Thirty… there’s a new sheriff in town!

Great service overall — the crossover vehicle delivery I asked for was delayed two hours, but the manager made up for this by giving me an excellent overall price. I would use them again as long as I was not on a tight schedule. The staff were very accommodating and had no control over the delivery schedule.

Great customer service. Very friendly and helpful staff. Clean vehicle. Greeted upon arrival. Definitely my preferred car rental provider.

Friendly enterprise staff. Will give you a ride to local areas. If they have a vehicle available you can upgrade or swap depending on you’re vehicle class. USAA members get a discount for now. Rentals were clean. I’ve been to some places where the cars are a little dirty. Nothing terrible but enterprise seems to have their clean cars down to a science.