Stellar Art And Furnishings

I’ve never had a more disgusting or shameful experience with a business. I won a piece at auction from this company where I was the sole bidder on the item, and it went for ²⁄₃ of the estimated value. I called to arrange pickup and received lots of nasty attitude because I didn’t want to pay $ 150 for delivery and told them I would pickup instead. I was told I «would have to spend just as much to pickup so I might as well just pay them the $ 150.» When I arrived at the shop to get the item, I checked it out and the cabinets I bought were missing their shelves. This was NOT disclosed or even hinted at in the item description when bidding. The conversation went like this:
Me: «The item description doesn’t mention missing shelves»
Sheila: «How much did you pay for this?»
Me: «How is that relevant?»
Sheila: «You paid $ 150 for this cabinet and you’re going to complain about missing shelves??? [Sneer, tsk, eye roll, huff and puff]. Wow… You are really just a…»
Me: «Yes?»
Sheila: «Oh, nothing.»
Me: «How does what I paid for it have anything to do with your obligation when you originally posted the description?»
Sheila: «You’re a piece of work.»
Needless to say, this went on. Obviously, the rules are to describe your auction items with any known necessary disclosures. A cabinet missing shelves would be a perfect example. The deep scratches and marks on the cabinets should also be disclosed, but may not always qualify as egregious. When I asked why they hadn’t disclosed any of this, the response was: «You only paid $ 150 for this cabinet, and you already paid for it. Either take it or get out.»
Needless to say, this experience is fully documented if you’d like proof. Take your business elsewhere.