Safeway

I’m usually not one to make a quick judgement on any establishment in general… but this Safeway has time and again disappointed me.
Can’t really blame this Safeway on its terrible (and terribly lit) parking lot. Or maybe you can. Their patrons also need to feel safe and comfortable, hence their name. But it was pretty dark and dimly lit when I had to pay a visit here late last week. After getting to the front, noticed that the doors were wide open. I think how it usually works is that they’ll only open when there’s someone in close proximity. Another unsafe practice, in my opinion.
Once inside, I have to say that the aisles were in order. Just look up and you’ll be able to generally find what you’re looking for. I had no problems here.
It was when I needed to be rung up that you could tell that the workers were either unhappy with their jobs or simply didn’t care. Ran into a trio of workers who seemed to be bickering about breaks… in public! I think that’s something you would want to reserve for when customers are not around or in the break area. Sets a bad tone basically.
Then when I needed to be rung up, saw that one of the registers’ lights was lit up and saw a worker doing something, asked her if she was open. With a little hesitation, she said in a lackadaisical manner, «I guess?» Well then. After getting rung up, she actually said «Have a good night» but my mind was already made up. No one really cares how they look to the general public. Appearance is everything in retail, and this place just got a failing grade. Sorry. I’ll be going to another Safeway from here on out.

Please hire more cashiers here or add self check out. There are about 8 cashier lanes but often less than 3 open even during peak hours. Aside from the it’s a pretty typical Safeway. Could use some updates on the store for sure.

Nice big lot which is great. The lines do get pretty long at times so I decided to avoid all that and shop late late night. The only drawback is the self checkout lines are closed. Once you get to the place late night, the whole store is being restocked and you got a load of boxes in your face.
The place is ok, not the best Safeway out there but it’s close by.

I have been patronizing this Safeway for over 20 years now and spend about $ 300-​$ 400 a month there. I’m really sad to say that I am appalled by the customer service that I received today

Went there today and got great service from Daniel. The clerk was personable as he scanned items and collected payment. Keep up the good work!

Pictures attached… beware of flies in the deli food and Asian ladies wearing NO GLOVES when preparing your sandwiches! !! I made a complaint about this to the manager but nothing has changed. Apparently they have gone through 4 different store managers in the past 3 years! THIS place is DISGUSTING

5 stars for employing people with disabilities. Love shopping at a place that employs people that have a disability or a different way of expressing themselves. Workers are super friendly. Store is always stocked. –2 stars for the filthyness and run down store. It’s embarrassing that this place is a safeway. It needs a remodel bad. I’ll continue to shop here based on the workers and prices, but if there was a new Safeway to open up nearby I’d be there. Smh. Clean this place up.

This dump has gotten worse since the last time I came here. Dirty carts. Grimy ass store. Limited selection. VERY slow, unprofessional service. Only come here if:
–you have lots of time to waste
–you won’t wonder why your shopping cart handle is funky
–the apocalypse has wiped out every other Safeway on planet earth and you can’t get whatever you need at a gas station, liquor store, or bar

I use to work here, I understand all the reviews on «long lines» and the parking. Truth is, It isn’t the checkers fault, the managers set the schedules and there are more employees during the morning. If you go at night, expect long lines… just go to Pak n Save if your in a hurry. The benefit of this place is that it’s small and you will know where everything is if you go here a few times.
Umm what else, the parking gets crowded, but there are also residents from the apartments next to the grocery store that park there… From what I remember a lot of weirdos go at night. Like drunk, high ones…
This is a good place to go, if you have no choice… or if you live nearby. Not as bad as you think, but there are better… lol

On Saturday, December 27^th, 2014, I went into the Safeway store on Chestnut in South San Francisco for a few snacks for a party. Unfortunately, it didn’t work out:
1 — The deli had no party trays of any kind. For the middle of the holiday season between Hanukkah, Christmas, Kwanzaa, New Years, and everybody having family gatherings, this was a huge miss.
2 — When I went to check out, there were 2 piles of shopping baskets blocking access to the checkout conveyor. In order to get to the conveyor, I finally put them all in my cart so I could push through. None of the staff watching this said a word or offered to help.
3 — When I had paid and was leaving, even after loading my groceries back into the cart nobody thought to deal with the baskets. I just gave up and pushed the cart out to my car to leave.
4 — Halfway to my car, the store manager (label on his shirt) came running out, accused me of trying to steal the baskets, announced that they were his baskets, grabbed them all and ran back into the store.
5 — I am handicapped, and barely able to walk. He made no move to help me with the cart or anything else. He simply accused me of stealing «his» baskets, grabbed them and ran.
This store suffers from a lack of good customer service, a lack of awareness of the season and marketing opportunities, and an incredibly offensive rudeness on the part of management.
I put myself through college working for Safeway (stores 114 and 127). If anyone on our staff had ever behaved like that with a customer, much less allowed the store to slide like that, they would have been unemployed within the hour. It is truly sad to see what has happened in this store.

The upper peninsula is in dire need of a Safeway. Especially now that the one on Spruce has closed. With that one closed the South San Francisco Safeway on Chestnut and El Camino is «it» for me now. So why do we always have to wait in a long line, when the store is crowded and there are only TWO checkers? Come on Safeway, if you want to keep customers, quit treating us like cattle, making us wait in crowded long lines to check out. I don’t want to drive to Millbrae, but might go to Lucky’s right down the street! OR when is this new construction that we have heard about for years going to begin in SSF?

Overcrowded unless you get here early. The price range is average & for the most part it’s reasonably clean.

Slowest service possible and consistently slow. Don’t come here if you only need one or two things.

I dont understand why these parking lots have to be so ridiculously tiny. And for some reason, at this Safeway, there’s always some kids hanging out in front of the entrance selling candy for their «school’s sports team». Kind of a tiny Safeway and leaves you only wanting to go if you really HAVE to. Good thing TJ’s is within walking distance of us…

This place sucks !!! I have been waiting in line for the past 25 mins. Unfriendly, Dirty !!! What more can you ask for.

Possibly the dirtiest, most unfriendly, unhelpful grocery store I’ve ever been to. It really should shut its doors. Embarrassing for a Safeway. I’ve been there twice and actually walked out empty-​handed because they either didn’t have what I needed or I was grossed out by the overall cleanliness of the store.

I like this Safeway, I love the deli area. The workers are very helpful. They make some really delicious soups! Tomato bisque, potato, and my favorite the beef stroganoff soup! First time I ever had beef stroganoff as a soup! It’s really good.
They don’t have a really big selection in the international section, and I can’t find a lot of things that I would find at luckys. Herbs is one that is always missing. Can never find chives, or dill… The staff is friendly and helpful though so I don’t mind at all coming to this Safeway.

I stop by mostly just to buy soup during lunch time… Its cheap and worth it.
However, i hate the register lines.

This Safeway is old and badly maintained. Also in serious need of renovating. Most of their produce looks old or hardly ever touched. Beware of their expired products, and always check the expiration date– because you may just end up wasting your time and money! Also, to the lady behind the counter who made my sandwich– thanks for using your old-​expired avacado– that was very sweet of you! :/
No matter what time of the day you go, there always seems to be a long line! So good luck!

When, the local Asian market looks better than Safeway it speaks volumes. This is like my local 7-​Eleven with an extensive selection. It’s no fun shopping in here at all. It’s shopping at the grocery store circa late eighties; think bright fluorescent lights and yellowed white vinyl tiled flooring. If you think the Safeway down El Camino towards San Bruno is better. Think again. It is only slightly brighter with a few more amenities.
This pathetic, decrepit Safeway has no fresh bakery and has to have their bread delivered from another Safeway. There is no official meat or seafood counter. Freshness is a hit or miss. You have to check the dates. They do have a deli counter with that hot rotisserie chicken, lunch meats, cheeses and other cold stuff. The produce section suffers greatly. There isn’t much organic or even selection compared to most other Safeways. Can you believe it? They don’t even sell can openers here.
The first time I came to this Safeway, I looked around for some disinfectant wipes to use before grabbing my cart. Yup, those don’t even exist here. Needless to say, I realized I had some sticky crap on my hands at the check out counter. At least, the checker had paper towels.
I love Safeway, but this one sends me to Pacific Market, Trader Joe’s and Lucky’s. Please, get that overdue face lift needed so badly. This Safeway makes me want to cry.