Safelite AutoGlass

They came recommended by my insurance company. A few weeks ago they replaced my front windshield on my 2002 Mitsubishi. A few days ago it cracked again. I called them and they came out and said that it had been chipped by a something. Well the tiny chip was under the windshield wiper. How could that be? They would not warranty it. I think they use cheap glass and it was installed poorly. I will never use them again.

Cheap glass, bad installation, horrible customer service! Just avoid them! Cancelled my appointment without letting me know, wasted my time.

I started out by making an online appointment, when I arrived they started working on my vehicle on time. They replace the windshield vacuumed out the car, I was impressed at the quality of service and installation. When I turned in my insurance claim, the insurance representative said they work with Safelite all the time there will be no problem with my claim. Also this particular shop is ten miles from where I live, they have quite a few shops in the bay area, which makes it convenient. Of course they have mobile service and will come out to where you work so you won’t miss any time at your job.

Worst work ever. They lie, they aren’t honest, I felt like some one with a gun take money, a glass replecement is cheaper…

These guys got away with it. But when I checked the new rear windshield they installed. There’s a chip on the corner! Small scratch on the pain, and small broken glass on the space between the new glass! and when I showed it to the guys he shakes his head and told me «I guess I can give you a discount.» He gave me $ 45 off on a $ 445 work! I don’t now, I don’t think is not right to putting a broken product on your costumer period!

Originally appt was for Saturday, but since I got off early I asked if they could accommodate me at their earliest convenience. Squeezed me in at 4PM today (which is already awesome) came in– 4PM sharp, greeted me and was very nice. Job was awesome! Cleaned all my windows. The spider crack’s gone. Still has a rock chip, but afforded to keep the original factory windshield. For a cheap price that has a lifetime warranty until the vehicle is under your name. Angie the cool gal will take care of you and your vehicle!

The worst experience ever!
They quoted me a price, made we wait for a week for an appointment then called me back the day before my appointment saying that my price would be 40% higher because they could not get the part from their main supplier. On top of it, they wanted me to wait another week to get the part.
When asked if they would honor my quoted price, they said no they would not honor it.
The managers started blaming their call center saying that «the call center reps do not know what they are talking about». I called their «executive support» at their corporate office and they told me that they would call the manager and called me back. I waited 2 hours and no response!
Their shop phone number is always ringing busy.
I decided to go to another provider with good ratings, unlike Safeliete. I took my car in during the same day and got it taken care of without any hassles.
Safelite Auto Glass is just awful.

9÷24÷2015 — Update
So they commented on my review and said they wanted to help. Asked me to email them detailed work order info with this review and such. I did. It’s been over 3 months and they did nothing.
Any how, I got my van fixed with another business.

I thought it would be convenient to have them come to me.
I ended up wasting 5 hours of my Saturday waiting for the mobile windshield replacement guy to show up. Had an appointment booked between 8am –1pm. At 12:45 i called to see if he was coming or not. The lady i spoke with said something about my insurance not going through (total BS, i have excellent insurance with a low deductible) so they had cancelled the call.
I asked why they had not called to let me know about this, instead they had me sitting around waiting for 5 hours. She asked if i wanted to reschedule. I said i would take my business elsewhere.
I got on the phone with All Star Glass, they will come out Monday to my work. They were happy to pick up the ball that Safelite had dropped.
My insurance agent recommended these guys. I’ll probably let him know about my experience.

My windshield got hit with small rock on freeway. Got home and there was a Crack on passenger side of windshield.
Went to Safelite in South San Francisco to have my front windshield repaired the next day.
Was greeted by the manager, the glass technician that worked on the car inspected the damage and said it would take 20 – 30 minutes.
After 30 minutes it was done.
Technician # 850 did a amazing job.
I would recommend this Safelite to anyone. Thanks Again…

Never showed. Called customer service at 5PM and was told She was sorry but there’s nothing she can do for me. I filed a complaint and still no call after 2 days, What a poor company. I do not recommend

Bad repair.
Bad phone service trying to get it fixed properly.
A friend had a good experience getting a windshield replaced, so I came in to get a door window replaced. They put it in crooked with a ¼ gap where it should have been sealed tight to the rear side window.
I called to arrange to get it fixed properly and the person said they couldn’t make me an appointment for the fix and I needed to call back in the morning. I called back in the morning and the earliest they could get me in was a week later! So I have to drive around for a week with my window partially open.

My insurance company recommended I take my car to them for windshield replacement. WHAT A MISTAKE!
Tried repeatedly to get instructions to their location. NONE OF THEIR EMPLOYEES COULD GIVE CORRECT DIRECTIONS TO THEIR LOCATION!!! Finally just gave up on them.
If the employees are not capable of giving accurate directions to their facility, what are the chances they will properly install a windshield?
GLAD I COULD NOT FIND WHERE THEIR SHOP WAS.

I had a great experience at this location. Edgar fixed my windshield quickly and professionally.

I’m going to keep this short and to the point. Sunday we made an appointment to replace our cracked windshield. The soonest they could come was Thursday, thought that kinda weird they couldn’t come sooner. We set our appt for that day and was given the timeframe of 8 – 12. Not only did they not show up, they did not call. No, I did not call them and nor do I care to. I will not recommend this company to anyone and I will not be accepting any service from them, even if they choose to show up at 12:15. I got shit to do. Thanks for wasting my morning.
Went with Super Auto Glass in SSF. My windshield is already repaired! I recommend everyone go here. They were prompt and efficient. Thank you so much.

Watch out for the game being played here. My insurance company paid for these guys to come out as I had a small ding in my window which in retrospect I should have lived with. Instead their repair made it worse and I have no recourse now but to replace the window and pay a deductible. Lesson: do not use these guys EVER for spot repairs. When I spoke to their management they were not very professional. When I replace the windshield I will use someone else. Too many window suppliers out there to put up with this crap.
I see others on this site had the same experience. Buyer beware.

Great service. These guys squeezed me in and took care of my smashed in window and then had to further fix the regulator for the window as well. They made sure to order the part and had it delivered so I had a working window again! Great job fellas! :)

I have used Safelite a number of times over the years and have had mixed experience. Our most recent experience was so terrible I am about to file a complaint with the BBB.
Our rear window was smashed into, and after calling AAA my husband brought it in to Safelite. When he went to pick up the car he noticed window had not been cleaned very well. When he got to a gas station, and in better light, he noticed sparkling shards of glass all around the window.
That evening, we got a phone call from the installer saying that they forgot to replace the inside cover for the trunk area of our SUV. He told my husband that they closed at 5 so my husband had to leavework early so he can get the trunk repaired. When he arrived he was told that they could not replace the cover, because they had lost the clips used to suspend the cover from the rear gate. They finally found the clips and made the repair. Oh and by the way they actually close at 6, not 5 as they said over the phone.
A week later we were driving through some light rain. To our dismay, we discovered that the skilled people at Safelitet had installed the wiper upside down, so the wiper was wiping the license plate. We called to see if they could have a mobile install fix it, but that was out of the question.
So, My husband made his 3^rd trip to Safelite, only to find out that they were not able to fix the wiper. they lost a component of the wiper so they now need to order a replacement.
I can’t recall a time when I have had such terrible experience with a vendor. Their incompetency resulted in complete waste of our time and caused major inconveniences.

It’s honestly really hard for me to give this business a four star review, when I oh so badly want to give them a low rating. Ill skip to the basics.
Rear window smashed in, contacted Safelite, spoke to one employee who scheduled me for two days later, was very specific which window was broken.
The next day (day before appt) I get another call from Safelite confirming my appt, the employee repeats back which window it is, correct I tell him.
I showed up the following day, dropped off my keys, proceed to cab it to a local diner so I can get some breakfast while I wait. Call from Safelite and the guy tells me they ordered the wrong window! He informs me the next shipment wouldnt be till noon (it was 8am). Once the shipment arrived it would take about an hour to install it.
Seriously thats messed up… your error, you should drive to the warehouse and get the window so it doesn’t make me wait and take more time out of my day. So I asked the guy on the phone if he’s going to pay for my transport back to the city so I’m not waiting around five hours, he just chuckles.
When I came back to get my car hours later that man behind the desk, assuming the manager, took $ 50 off my bill. Thank you!
I didn’t express it very well in my writing but the reason I was annoyed was the way they spoke to me on the phone. Deadpan. No sincerity. Never received one apology! One of the worst customer service I’ve received.
Will I go to Safelite again or refer people to this location? HELL NO!
I’m sure there are plenty of other glass repair shops that actually give a shi** about their customers.
Thanks to the manager again. He did the right thing.
And please Unilocalers read the rest of the reviews, because NUMEROUS other reviews are the same as mine… ****ordered the wrong part****

I had a small «pinhole size» rock chip on my windshield and came in to have it repaired. About ten minutes into the process, the technician tells me that they cracked my glass. So I assume that they’d pay for it, since it wasn’t cracked prior to me bringing it in to their shop. I believe that anyone with a sense of decency would assume the same.
Kelani the manager tells me: «the glass was already damaged and that I would have to pay for the windshield replacement».
I reply: «I can legally drive on the street with a small rock chip, now I cannot since the damage was made larger by your staff, there is a large difference between a tiny rock chip and a 4 inch crack.»
We go back and forth arguing and debating on who’s responsible for paying for this cracked windshield. I called their corporate office and spoke with Debora and she also states that I’m responsible for paying, even though the windshield was cracked by their technician.
After an hour of debate and calling their corporate office, I was offered a $ 600 credit towards a $ 1000 windshield, I still had to pay $ 400 — even though they cracked my windshield…
How does this business think that this is an acceptable way to treat their customers? As a business owner myself, I’d eat the cost of my staff’s mistake. It’s cheaper than negative Unilocal reviews and bad publicity in the long run.
SIMPLE RULE IN BUSINESS: A happy client = $$$