S & S Plumbing

THE go-​to guy: busy, impatient to find the problem (s), able to accurately and quickly fix, and not interested in small talk. A reminder of long past work ethics: know your job and get to it.

Steve was great. He got one assistant coming with him. installed 5 water valves, repaired a leak from my drain pipe and installed a new kitchen faucet in 2 hours. very efficient. the quality of work was great. He didn’t mind come to Oakland all the way from South of San Francisco. I highly recommend him and I’ll use him for my next project.

Rude, Dishonest — Beware
Hired this guy Steve Renz (owner) to fix shower head. To make a long long story short, he never gave me an estimate before he did the job as stated on his web site. He told me he has a 15% percentage mark up on parts, which I have no problem with. (I had called a local plumbing distributor and found out the cost of the parts, so I was expecting a mark up based on that price range.
When the bill came, he just gave a lump total without itemizing how much was for labor and how much for parts. When I asked him to please itemize, he was insulted. Finally got him to nail down an amount for the labor which meant the difference was the parts. I did my math and realized the mark up on the parts was WAY WAY more than 15%. I asked him for a receipt (I have no problem paying 15% markup based on his receipt) but he refused.
Fearing this out-​of-​control nut head knows my address & might do something «crazy», I finally sent him another check and paid every last dime he asked for.
Bottom line… a nightmare to deal with. Would NOT recommend.

The San Mateo plumbers union recommended S&S plumbing as the go to guy to fix my tankless water heater. For starters the technician was not on time. I was watching how he diagnosed the problem and I was amazed how little he knew about this technology. After waiting a week for parts that I found out he never ordered, I went to a reliable plumber and my problem was fixed in hour with no parts needed. He lied about ordering the parts and bring them over numerous times. Please avoid this company.

Unfortunately, this place took advantage of my 89 year old grandmother by charging her $ 750 to put in a new toilet incorrectly, which now leaks. Fortunately, i just finished my plumbing apprenticeship and know that a brand new basic toilet costs $ 200 at most with no more than $ 100 in labor. i think it is extremely sad that people take advantage of elderly, harmless people for their own personal financial gain. Please avoid using this company by any means and take your business to a more ethical plumber.