Hertz Rent A Car

So it starts out I rented a camero conv., It was 299 a day I paid 1360 for a week cause I had to keep calling to let them know I was keeping another day they said we put you on a weekly rate which was cheaper turned that car in reed a hard top camero for 4 days, was cost of conv. and ½ turned that in rented a mustang and they’re trying to charge me almost 4000 dollars for 4 days, excuse my English, but I don’t FUCKING think so. PRICE GOUGING TODAY DO NOT RENT FROM THEM !!! GO TO ENTERPRISE

I see why all the bad reviews. I did a «rent to buy» so my potential car I wanted to buy was here at the rental office because it was still being rented until someone buys it.
When I got to the airport, you had to go on the tram to go to the rental car areas. I went into line and waited 15 minutes to find out I need to go to the office on the bottom floor.
Waited another 30 minutes for them to get someone to «get the car».
Waited another 20 minutes for the car to get there.
Did an inspection on the car, the cars are a bit «hurt» on the outside (I have done this before) but the price was right, so I waited in line again (10 minutes) and checked car out for rental (paperwork and paying took another 15 minutes).
I thought it took WAY to long for me to pick up a car I had reserved weeks ahead of time… A lot of angry and tired customers in line.

They are very kind except a manager lookalike. I didn’t know why he was arguing with a woman when I rented a car. Now I got it, he didn’t have any service mind and looked down customers or more concerned about selling a car? He gave me a terrible last moment in San Francisco. Very thank him

This is a one star Hertz, folks, and it’s not because of the people working there. Word to the wise: This is a Hertz car dealership that also rents cars. They have over 100 used rental cars for sale, and about 4 or 5 readily available rentals — that’s it. You’re not going to get out of there quickly — I can guarantee you that. The entire process takes a minimum of 30 — 40 minutes per customer — that’s just how they do it. I feel like they are doing false advertising by promoting this location as a car rental center because it’s mostly a car sales establishment. They simply aren’t equipped to handle the rental car demand and so your experience will not be a pleasant one. I highly recommend that you spend the extra $ 150 and rent a car from the airport.

Luis was great! Made the extra effort in helping us out. We had to go to SSF to get the car instead of Burlingame. Then even closing they would try to accommodate what we want to get! Highly recommend Luis ! Thanks!

If our experience with Hertz wasn’t bad enough. We get our credit card statement, a month later, and Hertz charged us for a Toll we went through. OK, fine, but they then charged us 4.99 a day, for the rest of the week. Gee, thanks for letting us know. I have no problem with you charging us the price of the Toll, however, if we didn’t pay the Toll, we didn’t know it was there.

Horrible customer service. Super slow folks. Not pleasant. Also check fuel level before you drive away. They don’t have it filled up full but they say it’s full.

THE WORST!!! If you have any other choice, take it. The line was — I’m not exaggerating — more than 100 people. So I called and signed up for Gold Service where I waited for 45 minutes to get assigned a car. Expensive. Difficult to return car. Definitely worst rental experience I’ve ever had.

I was quoted $ 170 for July 8 – 21 rental of a compact car at San Francisco Airport. Hertz is charging me that amount per day, a total of $ 2300 to rent a car for 13 days. I have been hung up on 5 times and transferred to multiple people that refused to help me. I have been on the phone for over 2 hours. If I cannot get this resolved I am going to have people I know support me in boycotting and and giving Hertz negative publicity.

I’m sorry, a rental car company should not upsell me insurance and then claim, NINE months later, that I still owe them money.
This is wrong, unethical, and terrible customer service. Avoid at all costs. San Francisco is extremely transit-​friendly and easy to get around without a car, anyway.

The worst customer service I have ever experienced!!! DO NOT USE HERTZ! They completely lie about their prices, they try to upgrade your car without telling you the correct price, they don’t care about their customers AT ALL. We rented from the San Francisco Airport and since we decided not to upgrade they gave us the smallest car possible, with NO TRUNK. Who rents a car at the airport without a trunk??? NEVER, EVER USE HERTZ!

Never reserve a prepaid car rental with Hertz. I prepaid for a car at SFO for March 31^st. The morning of the 31^st Southwest cancelled their flight.
Hertz refused to refund my prepaid rental cost of $ 84.00 for any reason.
They do not refund for flights cancelled by the airlines.
That is stealing!

I took my car to the body shop so I called early in the morning to see if I could reserve a car for the afternoon. One of the managers said there would not be a problem getting a car in the afternoon and that a reservation wasn’t necessary… Wrong.
I got to Hertz and asked for a rental. They had only one car — an ugly light blue Chevy Spark. I immediately looked at them and said «you’re kidding me right?!?» All of a sudden they had a white KIA that smelled like weed available. It’s either the light blue ugly thing or the white car that smells like dro… I took the white KIA.
The next day my friend informed me that the left rear brake light was out — so not only did this car smell like weed, the light didn’t work. UGH! I had to take time out of work to switch the car. Unfortunately after I returned the car, I realized that I had left something in the white KIA and called Hertz to make sure they keep it on hold for me to pick up. They had no idea where the white KIA went — whether it was rented or in the maintenance shop. I had the license plate to the white KIA memorized and offered the number to them but no one knew what the hell they were doing. I called 6x that day and they kept insisting that they call me back until I demanded for the manager. That’s when he was able to look up the license plate number in their system to locate the vehicle, called the customer that had the car, and I was able to get back the item I was looking for.
This place is a joke. I would never rent from this Hertz location ever again.

TERRIBLE! No one knows how to do their job, a few people decided to stop helping customers for no reason other than to avoid interacting with a customer, and we waits at least 45 mins in line (If not more) on a WEEKDAY! Also, the «clean» car was covered in water spots as well as stains on multiple seats. NEVER renting with hertz ever again!

I rent here all the time. It’s convenient and close to home. They offer a pick up and drop off services in the local area.
The prices are better here than at the SFO location. The SFO location charge an extra $ 20 + for taxes. So rent at local locations to save a few bucks.

I’m an avid Unilocaler and wish I would’ve read the reviews before looking to buy a car here.
It was my first time looking to buy a car without any help, and I found one at this Hertz location that I was interested in. I talked to Tristan on the phone, but when I arrived at the office I was ignored and sat there for 15 minutes before I had to catch his attention myself. I test drove the car and decided a few weeks later that I wanted to buy it, with a pre-​approved loan from Capital One. The DAY that I am supposed to come in to buy the car, Tristan calls to say that Capital One has decided not to give me a loan (he told them I am a rideshare driver when I am actually a rideshare recruiter). It took me another week to get a loan approved from a credit union instead. We agreed to meet at Hertz at 8:30am. He arrived 45 minutes late without so much as an apology. The process took almost 3 hours because he had to answer the phone every single time it rang (which was every 5 minutes) and I found myself wondering if this was all worth it.
3 WEEKS LATER he calls me telling me I need to go into the credit union myself to get the check for the car, because he couldn’t do it electronically. I literally had to leave work and drive out of my way to go to the credit union who would not write me a check because Hertz was asking it to be written out to a third party. My credit union said all of this was extremely sketchy and that I should probably give the car back. I have no idea why this took 3 weeks when Hertz should have been on top of it from the very beginning.
When I went to give the car back, I had to wait an hour because Hertz literally lost my $ 4,000 check. They offered to shred it for me but I refused to leave without the check. The manager and another employee were running around looking for it and kept saying «close the door» when someone would open the door to the small office. My roommate said, «you knew we were coming to get the check… why didn’t you have it ready for us?» and Tristan gave us the dirtiest look and rudely snapped, «do you have a problem?!» We were terrified and left the premises the second they gave me my check back.
Sketchy office, sketchy employees, and sketchy business practices. I will never buy or rent from Hertz EVER.

DISHONEST BUSINESS PRACTICES.
When picking up my car I used the video agent machine. I had never used one but the other option was to wait a long time for the counter. The video agent is an actual real person that you essentially video conference with to check in and get your car.
The agent, Ismail, was completely dishonest. He started by trying to force unneeded insurance on me which I had to keep declining about a dozen times. He then tells me he «recommends» a Nissan Altima. «Fine» I think. I had reserved a full-​sized car and this seemed to be one. It wasn’t until I had paid and inspected the bill that I had been charged for this upgrade unbeknownst to me. Hertz, when you upgrade and charge someone more, you need to get their consent first! The manager and assistant were kind enough to remove the charge. It’s ironic that we needed to complete the transaction in person.
Ismail also assured me that with the gas option I would only have to pay for the gas I used at $ 2.89 a gallon. I thought great and I also remember thinking how unique this was to Hertz. Most of the time they tell you to bring the car back empty to benefit from this feature. Not this guy.
I brought the car back with a tank ⁶⁄₈^th full thinking I would get refunded for all except the used gas. Of course, they charged me $ 54.00 for the full tank. The agent said to go to the customer service counter for a refund. I explain the situation to Maria at customer service who decides passive-​aggressively and without explaining anything to charge me for the 2 gallons I used. You’d think this was acceptable but it was over $ 10.00 a gallon with several service fees coming to $ 48.00. Another dishonest and deceptive tactic by Hertz. If this isn’t price gouging what is?
Finally the manager at the main rental desk was able to remove some of the fees, but I still ended up paying $ 23.00 for 2 gallons of gas that I was told at the beginning I’d be charged $ 2.89 a gallon for.
I’ve reported Hertz to the state attorney general and the better business bureau for what amounts to theft.

Horrible customer service as provided by Luis. He made significant number of very unprofessional sarcastic comments and remarks regarding the possible charges to my credit card as result of «undiscovered preexisting» cosmetic blemishes on the rental vehicle. «I saved you the day and bunch of cash” — he commented pointing to bumper scuff-​marks during the inspection so you won’t be liable for it! Yes Luis, you truly saved my day indeed by exercising your due diligence, which had diminished drastically when I have declined «an extra piece of mind» or «snake oil» insurance you have awkwardly tried to sell me. Consequently this resulted in more agitation on his end, yet the culmination was reached when he refused to make car I have rented from Hertz accessible, breaching vehicle delivery contract and just walked away, given the parking lot was completely full and vehicle was blocked. With this being done another Hertz employee, who was extremely helpful as oppose to Luis, had to use service exit to get the car out. Awesome job Luis– you have really made Hertz shine as relates to customer experience.
This review is for Hertz located at 177 South Airport Blvd S. San Francisco

Rented through insurance claim. Hertz people said I needed all this extra insurance on the rental car. Assuming insurance would be paying I agreed. Upon returning rental I was informed I would be liable for an additional $ 1500.00 not paid for by insurance company.
This office just wants to up sell their insurance and will not take no for an answer (see other Unilocal comments).
They don’t care about anything but selling you more and more insurance. I would recommend NOT renting from this location. They obviously took advantage me in my diminished state after being in an accident and will do the same to you.
BEWARE: THIS IS NOT THE LOCATION YOU WANT TO RENT A CAR.

Shouldda know better! Hertz with the longest line and only 2 ppl serving, geeze! Never book from hotwire anymore for SFO, because it would directly go to Hertz, the biggest rental car in SFO with the most vehicle but not many workers over the counter. I understand that this is late at night and it should be anticipated that it’s going to be a long line from earlier in the day as we got delayed over 6 hours and arriving at 1.30am.
I didn’t go out from the rental lines until like almost 3am, it’s really insane. Yes, I admitted we were offered mini-​bottled water, however, at this time I was already too pissed to care about water. Instead of you walking down serving water, I would prefer that guy to be behind the counter and start helping people so they could get out from the airport faster.
Long lines, unfriendly people, force upgrade to a bigger car, which I didn’t prefer to get, just a chaos here. Won’t book from here again.