Golden State Overnight

GSO is straight-​up garbage. They didn’t even try ringing or knocking. I got a call about 5 minutes after their supposed delivery attempt.
Please please please, to anyone here to complain. Make sure you also complain to the shipper. If their customers don’t know how horrible they are, they will remain in business.

We have the misfortune of working with a medical prescription company located in Los Angeles who contracts with Golden State. Since overnight shipment of medicines are only arranged when necessary, we really depend on this company. The first shipment was hours late and not delivered as directed. Critical because it had already been misdirected so it was already a day late, The second shipment was not delivered because they claim they didn’t have the gate key. THERE IS NO GATE, JUST THREE DRIVEWAYS DIRECTLY ON TO WINCHESTER AVENUE. The medicine which we needed today (Saturday) cannot be delivered until Monday, if we can actually believe they will manage this time!!!
If I ran this company I would be ashamed!

It says overnight, I have been waiting my package for 2 weeks and haven’t get it yet.
One of their customer service called me to confirmed my address, but the delivery still cannot find my place. Eventhough I left my phone number, how hard can it be to just give me a call.
I would really love to give them 0 star, If I could.

If I could give 0 stars for rating I would. This place has terrible service, and I waited more than 2 hours to get my packaged picked up from home when they «estimated» 1 hour. I had to fall twice to follow up on the driver and they also gave me a wrong ETA. This company is terrible and I would not recommend them to someone. I’d rather just go with USPS in that case. So much for «overnight and priority».

Have been available for a wine delivery 3 times now. Courier fails to follow simple instructions to obtain access to private community. Total waste of time and energy. DO NOT USE

Not reliable. On numerous occasions they have picked up prior to the posted time at drop box (@ San Mateo, El Camino location). Yes, price may be lower than others, but you get what you pay for. I will gladly pay more to have piece of mind that my package actually will get there when I need it there. Critical requirement in our business.

looks like Unilocal removed my other reviews of this place for who knows what reason. maybe because they were all bad. can i give Unilocal a 1 star for removing my reviews? again this place fails. consistently late deliveries as in not delivered on the day the item is supposed to be delivered. overnight means overnight not at your convenience! have had at least 5 late deliveries now.

Worse company ever. Do not use this overnight courier service. I have shipped a valuable parcel with 12 bottles of wines to Nevada from San Francisco and they lost it. They do not even know where it was lost or if it was stolen because they do not track them. They scanned it in their warehouse in Burlingame and then it vanished. I have also had two other wine deliveries that were missed by one day. Several wine provider have stopped using them. Their customer service is awful too. Use at your own risk.

Zero stars. Completely incompetent delivery service. My brother sent me some whisky so there needs to be someone over 21 home to sign for package.
Original delivery is scheduled by my brother for last friday after 5pm. They try at 930am to deliver but of course i am at work, so they leave a note. I reschedule for monday, they say between 4−8pm. I go home early and wait, they never come. I call to complain and reschedule and customer service says they could not locate the apartment number… there is not apartment number, I live in a house! Plus they were able to leave a note on friday.
So i reschedule again for yesterday, same thing, 4−8pm and I come home early and wait. No show again! They just called me right now saying they tried to deliver at 1pm but no one was home… no sh*t, i’m at work, its why i scheduled for evening delivery.
Rescheduled again for tomorrow but I have little hope of receiving this package…
DO NOT USE this company if you have any other option. They are completely incompetent.

This is by far the most incompetent service i have ever come across. They delivered my medication to the wrong address, without anyone signing for it. They just left it OUTSIDE on someone else’s patio. I called them several times to make sure that they had my correct address and was assured that they would retrieve my package and deliver it to me on the same day. Well, 3 calls and several hours later i still do not have my package. So, i call again and spoke with a most unhelpful girl who told me that they wouldnt be able to deliver my meds this same day. I told her that i needed them, as i was going out of town for the holiday and asked to speak with a supervisor. Wouldn’t you know it, no supervisor was available? Now i have to postpone my plans and wait for them to deliver tomorrow «sometime between 8am-​12pm». Incompent jerks. I have no confidence that i will receive my medication tomorrow. DO NOT USE THIS SERVICE. If i could give them 0 stars, i would.

I’ve used them twice. No problems the first time, but the second time they handled redelivery really poorly, and that seems to be a theme based on other reviews.
I got a door-​hang notice, and it took four days to get the package after that. To start with, neither the door-​hang nor the GSO website lists the nearest distribution center, so I had to call to learn it was 30 minutes away in Burlingame and that it shut down at noon on Saturday. If you’re going to be leaving door hangs on Saturday at 8 a.m., you should have your distribution center open that day or redispatch the truck.
I had to arrange an alternate shipping address with the seller, but it took two days and four phone calls – two to the seller and two to GSO – for the alternate address to get registered into the GSO system.
Long story short: If you’re not there for a Saturday delivery, it can be quite a hassle.
Two stars only because the final customer-​service rep at GSO was accommodating.

These people are about as inept as they come. Do NOT use them. Not only the worst delivery service I have ever used, but maybe the worst company experience I have ever had.

I ordered two beer glasses from Hi-​Time Wine Cellars in Southern California, and unfortunately for me they enlisted the delivery services of GSO. GSO left a note on my door as I was away, so I called to find out my options. I was told it was wine and that I had to physically sign for it (or someone over 21). Wrong, it was glassware.
I called after the next business day to ask why it had not been redelivered and they said that the recipient (me) had requested a pick up at their Oakland dispatch office. I told them I did no such thing and asked that it be redelivered to my work address. I gave them the company name and full address.
The idiot who took down this information covered over the original shipping label with ONLY THE STREET ADDRESS. No name, no company, nothing. After doing some detective work over a period of 3 hours I located my box only because I was determined to outwit these charlatans masquerading as a delivery service. The driver, granted with only half the info needed due to the terrible labeling, entered the wrong door of the building, took an elevator to the 2^nd floor, and dropped my box off at the wrong address.
I would strongly advise against not only using GSO for your personal or corporate delivery of booze, I would make certain that any beer/​wine/​liquor you purchase on-​line in California also does NOT utilize this poor excuse for a delivery service.

Today was gardener day so we keep the dogs in. After they finished I went out to see how they did. That was when I noticed the white notice on our door. It was from GSO. It had no name on it, just a web site and an 800 number.
I took the paper and went to the web site. The web site says this tracking number is not valid. I tried two more times incase I had typed the number in wrong. same response.
I called the 800 number and after an extended time on hold got a lady who asked if she could help. I explained we found a note on our door and I tried to track it on her web site. She then informed me the web site doesn’t work right and you cannot track any packages on it.
I the told her we were both home, the dogs were in the house and the gardeners were in the yard when this delivery boy came by. Why didn’t he knock? Ring the bell? Ask the gardeners if anyone was home? No one comes to the front door with out my Shepherds alerting the whole house.
She then proceeded to read the delivery boy’s notes. The attempted delivery was made to a single story, white residential building. I then told her that described every house on our street.
I asked who this package was for. She did not know and had no way checking who it was for. How did she know it was supposed to be delivered to us if she couldn’t check who it was supposed to be delivered to? If she knew who was supposed to get it we could have told her which house was the right house.
I asked who it was from. It was from McKesson Medical supply. We have ordered nothing from McKesson Medical supply but evidently there is someone out there waiting for medical supplies while these people tinkle in the wind,
Due the to incompetence of this organization someone is out there not getting the medical supplies they ordered. I certainly hope it is not a diabetic waiting for insulin or an elderly person waiting for Home Health wound care supplies.
I have never used these people but after this interaction I am positive I shall never use them in the future.

Their tracking numbers don’t work on their website; they can’t leave packages; and their only pickup station is in South San Francisco. Who’s even heard of these people? Avoid at all costs!

re: Wine Deliveries
Some things you just shouldn’t do. Ruining the wine experience for people is one of those things.
You really have to TRY to be this bad. Consistent conscious decisions to provide exceptionally poor service must be made in order to really be THIS incompetent.
I don’t know HOW the GSO «people» stay in business. They are incapable of making a delivery on time. Each driver apparently operates within his/​her own individual time-​frame, regardless of what is scheduled. Drivers regularly fail to show up, or arrive whenever they feel like, waaaay after the arranged 4-​hour window. Or just as bad… hours BEFORE the window. Last month, the driver even attempted delivery on a different DAY then arranged. This is unacceptable when the package contains alcohol and requires a signature. Not to mention all the extra jostling around the bottles are receiving.
If you do actually receive your wine, it arrives boiling hot, regardless of the weather and temperature outside. Yep, I think they must actually heat the stuff up before delivering it. The delivery personnel don’t speak English and drive in their own run-​down personal cars, windows down, and it’s certainly not «climate controlled» in any way, despite what blather the fraudulent customer service reps attempt to persuade you to believe. From my experience, these personal cars often break down and cause late deliveries. At least that’s the average reason that customer service provides me with.
I’m on hold with customer service as I type this… apparently my driver has been having car problems all day. Was I notified? Nah. So I’ve been waiting here all day for no reason? Of course. And yes, folks, this is only the beginning…
There is zero accountability at GSO. Negative accountability, actually… because as previously mentioned, one has to legitimately put forth an effort to be this irresponsible. Perhaps employees receive bonuses for achieving angry customers? Maybe the employees are vengeful against the owners and are maliciously attempting to drill the business into the ground? Maybe the GSO is owned by the Taliban???
Drivers have complete discretion to just blow off a delivery, with absolutely no repercussions. Many times, month after month, it’s been the same damn non-​English speaking delivery dude mucking it up again.
I can’t understand why any reputable wine distribution business would use this service. Yeah, it’s REALLY that bad; avoid at ALL costs kind of bad. So how does GSO even exist? Are they a front for a money laundering scheme? At least THAT would make some sense.
I’m off the phone now. Customer service has received no updated information, and cannot even communicate with tracking department or drivers. A supervisor can, but don’t expect a solution. Don’t expect things to be handled like a real business. These schlep-​rocks are incapable of instituting «fixes» for failed or late deliveries. I can’t tell you how many times I have been ASSURED by a supervisor that my wine packages will be delivered, yet each and every single time they are not.
The BS that spews from these «supervisor’s» mouths really makes it all worse. They will insist that your delivery is still coming, and keep you waiting at home in the mistaken belief that your package really will be delivered by that late 8pm deadline, even though it was originally scheduled by 4pm. Then at around 9pm you realize you’ve been swindled out of your time, waiting around for nine hours for something that will not be arriving — that you’ve been lied to over and over again as if it’s a game — and yes, you get to go through this wonderful cycle of ludicrous inefficiency and BS again another day. Maybe even a couple more times! Isn’t that a great service this company provides?!
The employees must enjoy it, at least. Taking money out of your pocket is what they’re doing. Time lost is far more valuable than a bargain deal on a case of wine that costs you several hours to try and receive. And if you add in the frustration factor, this company should be paying us to deliver our bottles.
This cycle of failure has happened so many times now, that the only logical and possible conclusion is that every single employee there is trained to just tell you what you want to hear, that they hire any TomDickHarry around to drive about and deliver packages, and not a one of them has any desire to succeed at their job description. Winners, all of them.
Unfortunately, the majority of wine clubs don’t offer any other shipping options. I’d gladly pay MUCH MUCH more to not ever have to deal with this garbage and it’s «employees» again. So the only real solution = no more wine clubs that use GSO.
Special Thanks to customer service supervisor «TAMMY» and her «promise of delivery» for helping make this review so special. And a Shout Out to «Lea» too, for feeding me false glimmers of hope all day today that held me home for these past 9 hours.
Go GSO!!!

Golden State Overnight (GSO), is quite possibly the worst shipping company in existence since the days of DHL. From terrible customer service, to missed shipments, to overstating/​overbilling weights on packages, to the most egregious event, stolen packages!
Suggest that if you have a choice in shippers, use UPS and Fed Ex to deliver your packages over Golden State Overnight. As a volume shipper, their track record has proven abysmal on all fronts. Hard to think of a positive thing to say about the company, other than perhaps they spelled the name «Golden State Overnight» correct. Surprised they did not screw that up.

If possible I would give them negative stars.
About two years ago this company started handling wine and beer deliveries inside of California because of some change in rules for UPS and FedEx. Fortunately that rule change has been resolved and if you still find this company is delivering to you, call your winery, wine club or beer club and ask them to go back to UPS. Why? Read on.
Every time I have called their customer service # over the last two years I have been treated poorly, lied to and generally dismissed. My concerns are never dealt with, month in and month out the same issues arise: inconsistent leaving of note on door, email notifications to long unused addresses no matter how many times I update our account, many missed deliveries, retry deliveries hard to schedule, a rude and apparently uncaring CS group not really interested in helping me solve issues.
Also sadly like the cable company, they will only redeliver within a four hour time window or make me go to an out of the way facility to pick up; like I have the time to sit home from work for hours to get a delivery or drive to the boondocks to get a package I paid to have delivered.
They also force their drivers to use their own personal transportation. I don’t think this is a good thing no matter what they say on their website. To me this means my wine or beer delivery is sitting is some persons car going through uncontrolled temperature fluctuations and exposed to the direct sun for days while I beg and plead for them to show up when someone can be home to sign for the delivery.
When you call customer service, you get the standard I have no manager, oh I do but they aren’t available, I will have someone call you back (which rarely every happens) and a combative, rude group of CSR’s who don’t seem to really want to help.
Once when I finally managed to push an escalation of an issue through to a manager, she answered the phone rudely, pretended not to know what I was on the phone for, made me constantly repeat my issue and actually interrupted me more times than I had to repeat myself because they have NO TRACKING SYSTEM or PROCESS in place to record, track, review, status issues and she didn’t really want to help.
I know this because this manager had a driver call me instead of providing the information herself (she had just talked to him directly) then upon hanging up she immediately left the building to go home, already knowing my issue was still unresolved. I know this because the driver called me, and 1 minute 30 seconds later I called her back to follow up on his explanation and was told she had gone home.
DO NOT USE this company if at all possible. From my experience they do not care at all about you as a customer and on top of that do a very shoddy job of managing a delivery company. Use UPS, they have rarely let me down, actually have a CS group that wants to resolve issues and our driver has been the same gentleman for years always going far beyond what is necessary to see my package delivered safely and as soon as possible.

GSO needs to enroll themselves at the University of Federal Express. UFE could teach them a thing or two.
1. Only one delivery attempt? How about sending it back out on the truck a couple of times (perhaps 2 or 3?) before packing my shipment away in your warehouse.
2. You keep me on hold for 30 minutes with no information about how long it will take before my call gets answered? Sweet! I also really like your «on hold music» — the sound of Windows XP booting up (I kid you not! They actually have the WinXP boot-​up music play while you’re on hold. You’d think they could at least have gone with the Windows 7 boot up theme music).
3. The number/​bar code that appears on the sticky delivery note you left at my front door serves no purpose. I typed it into your website tracking tool, but alas your website said «don’t bring that silly, worthless number here!»
4. Last, but not least, you held my shipment for TWO DAYS at your warehouse before sending it back to the shipper. That’s what I call excellent customer service! (sarcasm).
Note to any winery considering using these guys. Don’t do it. Ultimately their sub-​par business practices will reflect poorly on you too.

These guys are always pleasant and fast. Most of our wine clubs use them for our shipments. My husband and I are almost always at work when they try to deliver, so we usually end up just coming here ourselves to pick up our stuff. Every time we’ve cone by, we’ve been in and out in a matter of minutes. This new location us a lot better than their old one; however, it’s still not very clearly marked at all and can be difficult to find.