Best Western Plus Grosvenor Airport Hotel

–Good location. Easy to hop on the freeway and you could be in San Francisco in 15 – 20 minutes
–Full breakfast with eggs, sausage, waffles, as well as typical continental offerings
–Some ambient noise but overall was not bothersome; we heard planes and neighbors occasionally while awake but never woke up once we went to bed.

Okay, I stared at the star system for a while, realizing it’s hard to grade them against the entire universe of hotels. They are just a three star hotel, and I’ve stayed at much nice properties over my career. So let me say, I give them 5 stars based as compared to properties of comparable size, luxury and amenities. They have a «will do» and «we’ll make it happen» attitude and, as it should, their service reflects their management.
Now mind you, I’ve been staying at this property almost monthly for over 5 years. But I’ve kept a low profile so they hadn’t started recognizing me for half the time. But from the beginning they’ve tried to offer first class service and professionalism, yet they’ve always recognized their limitations and been honest about their offerings.
I’ve watched them check in countless guests over the years. I’ve also seen them resolve guest issues and maintenance problems. I even witnessed how they handled a major remodel project of their front façade and registration area. Over all I’ve been please and continue to consider this property my home away from home when I need to stay in SSF.

First of all, I booked through a third-​party website for a KING mattress. I’m a big guy, and in order for my wife and I to sleep comfortably, we need a king-​sized bed. With this in mind, I paid EXTRA for the king bed when I booked the room. Knowing my flight was going to be getting in late, I even called the hotel the afternoon prior to advise them that we’d be getting in after midnight and to please make sure the room we booked would still be available for us when we got in. No problem, they said.
So, we get in very late as advertised, we check in (no mention from the manager behind the counter of any change to our booking) and off we went upstairs. First of all, let me state that the second floor of this hotel is the SMOKIEST place I’ve set foot in since my last campout. This didn’t just seem like latent cigarette smoke that’s been lingering in the walls for all the years since California outlawed smoking in hotels. Someone had either just smoked or was currently smoking on this floor. My wife is asthmatic, so this can be a big problem for us. To add insult to injury, we were forced out of our room during our honeymoon IN THIS SAME HOTEL TEN YEARS AGO because some pissants in the room next to us decided to light up and the only room the hotel had available to move us into was two doubles. Now, here we are a decade later and the smoking is still an issue. I work in the travel industry, and I’ve stayed at a lot of hotels all over the US, and I haven’t encountered ANY issues with cigarette smoke in any of them in the past decade, latent in the walls or from someone actually smoking. Except for this place. Twice. Ten years apart.
We get to our room (a rarely-​used corner room, judging by the dust everywhere), and we have been given a QUEEN bed. I go down to the front desk to complain to the same manager who just checked us in, and he apathetically and unapologetically insists this was the only room left, despite the fact that I called only twelve hours earlier to make sure this exact scenario didn’t happen. He didn’t give a crap. He gave me some stupid line about how this hotel always sells out and they have to move customers to other hotels. Dude, I know how overbooking works, and clearly that’s not what happened here. You had a customer’s money and you didn’t give a crap whether they got what they paid for. No matter how much of a fuss I made, he didn’t budge and told me to take it up with the third party company I booked through. Didn’t even offer to comp me the difference. Fed up with this jerk, I called it a night, a night I might add that I barely got any sleep in the smaller-​than-​advertised bed.
The only bright spot is the woman who helped us check out the following morning. She was not a manager, but very apologetic and accommodating to us ending our reservation a night early (we had booked two nights, but there was no way in hell we’d be staying another night). She even offered to move us into the room we actually booked (WHICH WAS AVAILABLE! WHADDYA KNOW???), but we declined and high-​tailed it out of that dump. We ended up staying at a different hotel near SFO for $ 40 less per night with a significantly better room, better staff, an atmosphere clear of carcinogens, and an actual king-​size bed.
I don’t know what the Best Western Grosvenor’s problem is. I hoped after a freakin’ decade that they would have at least improved a little in how they handle customers, and certainly dealt with people illegally smoking in their rooms. Turns out not a damn thing has changed, the place is still just as rude, apathetic, overpriced, dirty, smoky, and the rooms clearly haven’t seen any updates or renovations since there was a Soviet Union. I’ll sleep in the terminal at the airport or drive all the way to Oakland before I stay at this hotel again.
There are plenty of good hotels near the airport, all of them better than this place. I recommend looking at the ones in the Burlingame area on or near Anza Boulevard.

Found a great deal for this hotel thru
. The hotel is just north of the SF airport. Not too bad of a location.
Check in was smooth but the front desk agents could be a little bit more friendlier. The agent informed me there will be a parking charge.
website didn’t mention about a parking charge. They did point out it was on THEIR website. Can’t fight that.
The room was nice, clean and spacious. The bed very comfortable. Was given a room with a great view. The booking came with free wifi and breakfast. I was expecting continental breakfast. Boy was I wrong. Breakfast menu: scrambled eggs, waffles, pancakes, bacon, sausage, cereals, toast, coffee, juice and so on. This makes up for the parking fee.
Despite being near the airport it wasn’t really that noisy. Will definitely stay here again when visiting the Bay Area.

This hotel is low budget charging way way too much money. The room is not clean. The carpet and base boards are severely dirty. The curtains have many holes and stains. The table tops are smudged with who knows what kind of leftover ‘streaks’. There is a stench of musty old sweat. The beds are so incredibly uncomfortable with springs you can hear and feel with each move. The overall hotel noise is unbelievable. Weather it’s poor insulation or just rude careless people slamming doors-​it doesn’t matter– the walls shake and rattle and I don’t know what is what but it’s plain awful. I am miserable, disgusted, disappointed and frankly pissed off that I paid so much to stay here. I have to leave here early to catch a flight and I can’t even sleep. I will most certainly not ever be returning.
**Just adding to my review after reading the written response from this hotels manager. Attention management: I don’t know about other reviews, or who stays at this hotel, or what their expectations and standards are but what I have stated about the condition of this Best Western is the truth. And I most certainly paid way too much for it! Go look at room 226 yourself (I’m sure it’s not the only one in this particular condition) the curtains have holes and stains and the carpet is noticeably dirty with stains, there is dust and smudges on furniture and walls, also, you should lay on the bed and I guarantee you would not want to sleep on it yourself. These conditions are not acceptable to me and that is all.

The internet here is terrible. They should not be advertising they have free wifi if it is this slow. We booked a room for 2 queen sized beds. They did not tell us they didn’t have a room like that and instead gave us a room with a queen sized bed and one sofa bed. We told them we were not comfortable with that but they insisted that it was our only option. The staff here seem undertrained at best. I would give this place 0 stars if I could. I understand that it isn’t the worst hotel but for the price we are paying I expect more than the average motel.

Me and my family stayed in a suite after a long day of exploring the city with family who are vacationing in SF. It is close to freeway and across to some of the fast-​foods eg. McDonald’s.
We had a nice stay, the staff are really helpful and friendly. The hotel is neat and the lobby is dainty. To start, they offer infused water and apples at the lobby.
The rooms in addition to safe, fridge and coffee maker. They have microwaves! Which is to me, a great thing to have, in case we have left overs from restaurants and in the mood to have midnight snacks. :)
Breakfast is one of the best among all best western branches.
Check in and check out was smooth all the way. We are happy customers!

My husband and I stayed here for a weekend because we had tickets to the Giants game. No complaints.We had a corner room and it could’ve been bigger, but it was actually perfect for us. We will definitely stay here again.

I have been coming here for over 3years now the customer service is awesome they have upgraded the Hotel and made it very nice. 6days ago I wrote a bad review had a super bad day but nothing to do with hotel!!!(pros) great customer service they treat you like family the rooms are very clean, very good water pressure very close to the freeways and close to the airport. There restaurant is off the Hook good, I have nothing to say bad about the Hotel at all

Pros — housekeeping was efficient, accessible to freeway, across from mcdonalds, comfortable bed, mini fridge in room, free and fast airport shuttle, free wifi and breakfast.
Cons — décor in rooms are horrible, cracks in room ceiling, dust in windows, elevator sounds like it is going to give out, ice machine on 6^th floor out of service, breakfast options are limited, the vending machines are half empty with crappy snacks, no microwave in room, and you can hear the loud showers in neighboring rooms.

Everything was clean and tidy. Breakfast was great except on the weekends, there was barely anything to choose from. Hotel is located right next to the freeway and close to the airport. Staff were friendly and helpful. The only bummer was having to be a parking fee of $ 7 a night, but I suppose that is how they keep their rates so low. All in all I would stay here again.

Good hotel. Breakfast was really great, & staff was friendly & helpful.
Pros:
–Room had climate control (thought that was great, as not even the big expensive hotels like the marriott marquis have that feature)
–Room was clean
–Beds were confortable
–Location is close by the airport so for travelers this is a big plus
–You could open the window to let in some fresh air, but only to a certain point so people dont do stupid things
–Free breakfast
Cons:
–Toilet in my room kept getting clogged, but after the 2^nd time it worked fine
–Shower head was a little loose at first, but it was a quick fix

Excellent customer service from Front Desk and restaurant staff. Friendly, helpful, accommodating. Plus free wi-​fi. Stay here before next day departure from SFO. Shuttle leaves every 30 min. Highly recommend!

There were only too good things in this hotel. The price and free breakfast (for what I paid). The rooms was really outdated with old carpets where you will not prefer to takeoff your shoes. The flush system was not working but I managed to operate it manually though water tank !! I guess its better to pay some extra dollars and get a better hotel.

You get what you pay for. We got a suite for 4. It was much smaller than what we’re used to. We had a great time at a wedding reception in the hotel that night. Luckily we didn’t spend too much time in the room, just sleeping. The furniture and décor is really old. The bedroom door didn’t have a lock :/
Breakfast was blah. But like I said… You get what you pay for.

Pretty simple lodging near SFO. I booked this place at the last second on
and got a great rate for the room. The room was clean and the bed was comfortable. The front desk staff was friendly. I’d recommend this place if you’re traveling on a budget or need a place to stay for the night at the last minute. There is a $ 7 per night fee for parking that will be added to your final bill. I was satisfied with my stay and would stay here again.

Giving this 2 stars for its appearance and cleanliness. If you are a light sleeper go elsewhere not because of airport noise but due to doors slamming all night. Unsure why this place wouldn’t invest in slower closing doors or some type of cushioning, to prevent the loud door slam noise. I also arrived and noticed my toilet was plugged, I requested a plunger and it took an hr wait and A 2^nd call.

Great hotel. Close to SF airport. Park and Fly. Can’t beat the price. Would recommend this place. Staff is great. Nice comfortable bed. I would stay here again and again.

My wife and I stayed here for a park and fly out of SFO and then returned a week later and stayed again. Upon each check in I found the staff to be in great spirits, helpful and efficient. The lobby, restaurant, bar and rooms are all well kept. Comfortable beds and great pillows. If you need a large bathroom in your room, that is the only real downfall of this hotel. We had one of the best meals of our entire vacation at the bar upon our 10pm return. The bartender was very nice and went out of her way to be accommodating even though she was preparing to close. The full breakfast provided with our stay was very good as well. The airport shuttle each way was not crowded and on time. Our car was right where we parked it upon our return. All in all, I have stayed here twice before this and will stay here again when I fly out of SFO.

The construction is over! The remodel looks great. In addition to a new porte cochere, the hotel has a unique water wall as well as a beautiful mural of the GGB behind the front desk.
Still so clean – everything looks great!

Upon arrival I found the structure under construction and the main entrance with a sign directing patrons to the rear of the building, unfortunately no visible signage as to the portal of rest.
Once inside check-​in was easy and the room very adequate, nothing fancy but for the most part gave the comfortable feeling of being clean. Found that in this water starved state that the shower faucet had a slow drip, eroding away at our precious very limited supply.
So one of the selling points for my use of an establishment is the breakfast bar, FREE breakfast bar, at checkin nor at checkout was I informed that my $ 145. Evening stay did not include the FREE breakfast bar, they charged me $ 7 dollar for a quarter sheet of paper to leave my car in the parking lot, but no mention of breakfast not being included.
Now I must start my day without the most important meal of the day, won’t close the big deal, hit the home run or slide in to home while staying at the Grosvenor Hotel!

Meh is a pretty good summary of a stay here.
This Best Western has the benefits of being close to the airport and fun things in San Francisco aren’t too far either, but there’s not much else to write home about.
They’re currently doing my construction, so the front half of the hotel is all sectioned off, not a huge deal, you just have to come and go through one of their side or back doors. The front desk staff are friendly and helpful, but a few of the kitchen staff aren’t real nice. A man working breakfast desk hounded my dad about how many people were in our room and even went to double check with the front desk, thought that was pretty rude.
They offer a free continental breakfast in the mornings that’s decent. The rooms are ok, nothing fancy. Good if you’re just planning on storing your stuff and sleeping here, not much for anything else though.
Parking was an issue here too. They hold receptions here for parties and other organizations and one night we stayed happened to be the night of someone’s retirement party. There was absolutely no parking in the hotel’s lot, we had to park in a nearby alley and hope for the best. They should have a contingency plan for something like that.
However this place is cheaper than staying in the heart of the city, so I suppose you get what you pay for.

I would not recommend staying here. Best Western is usually pretty decent, but this one is dingy, old, and dilapidated. They are undergoing construction to the front entrance so you must enter and exit the side door. I was scheduled for a stay of 10 days for work, but promptly booked another hotel my first night there and left two evenings later (which wasn’t soon enough for me).
My room was on the second floor (217) and it was cramped, extremely drafty from the window, and the bathroom needed help. It was so drafty that as soon as I entered, I checked to see if the window was open. Turns out it wasn’t. It just looked a hundred years old. I tried to turn up the heat to keep myself warm, but it didn’t work. There was a flashing symbol on the thermostat indicating it needed repair. Not to mention this room was right next to the ice machine and elevators.
See my pictures — there was an electrical outlet in the mirror of the bathroom that was clearly falling out. Isn’t that a problem?! My view of the roof was terrible. I also tried the Brass Elephant restaurant downstairs. The food was more expensive than I was expecting and it wasn’t good. I probably would have been more content with IHOP or McDonalds (which seemed to be the only close dining options). The servers also seemed undermanned and rushed. I couldn’t understand what mine was saying half the time — mumbled like crazy and most times didn’t even complete the sentences.
All in all — two thumbs down. :(

Housekeeping with sticky fingers, BEWARE!
They already contacted Unilocal to take down my review before. People need to be informed that there is theft occurring here. If management is sticking up for them then management is a part of it, or they are too stupid to realize that it is happening in their establishment.
I had the misfortune to book at this hotel on 3−31−15. My girlfriend and I had stayed in SF for a few nights prior to her flying out of SFO and so we booked a hotel to stay at before she flew out. After staying at the lovely Ritz Carlton for a few nights we had a lapse in judgement by booking at this establishment. Our room was decent, the front desk was friendly and it was all we needed: Just a basic room for a few hours.
In a daze, I made the mistake of leaving my $ 350 ray bans sunglasses on the table next to the bed when we left the room. My girlfriend saw them but did not mention it until later. I had originally planned to return to the hotel after dropping her at SFO but changed my mind at the last moment and drove straight home, thinking I had everything with me. Of course this isn’t a problem for us normally. If we leave something behind at the Four Seasons, W, Ritz or the Mandarin Oriental we know that our belongings will be safe and accounted for. We have stayed at best westerns in the past to save a few dollars when we just need a basic room, but this has completely changed my opinion of the brand.
I spoke with a man in the housekeeping department just hours after leaving and he told me to call back the next day «because housekeeping was still cleaning the rooms.» Red flags instantly as that was not proper protocol to handle a lost and found item. I have over nine years in hotel work and I know how shady the housekeeping departments can be. I get it, you are underpaid and overworked and its nice to get a little something «extra» sometimes. Followed up with «Tom» the «housekeeping manager» the next day who seemed to barely have a grasp on the english language. Like I had fully expected to hear he informed me that «nothing was found» and that the housekeeper who had cleaned my room had been with them for a long time and was very trustworthy. Well, Tom, I am here to inform you that you have a thief working at your hotel.

After having a bad experience at the Motel 6 in San Jose (what did I expect right?) Came here during renovation and rolled my eyes at the construction going on outside UGH! To my snobby surprise lol This hotel was great! About 30 min from Golden Gate Bridge. Suite was nice. Requested a microwave, no problem. Clean, comfortable. We ended our tourist night here with our group. Breakfast was awesome!

I must have lucked out, but I found this to be a very pleasant airport hotel.
Easy access to SFO with a complimentary airport shuttle, free breakfast (with hot items like eggs, sausage and fruit), and a Costco just across the street (perfect for gassing up your rental car!)
The room we had was recently renovated and was clean. The bathroom still looked a little dated, but the room itself was fine. Even with a room facing the front, there was minimal street noise. There is some hallway noise that comes through but nothing excessive. It was a very reasonably priced airport hotel and I would stay here again for an early flight out of SFO.

Klassisches Best Western Hotel direkt am Flughafen, ideal wenn man auf dem internationalen Airport gelandet ist und schnell ins Hotel mag.
Man ist durch den Lärm des Highways und des Flughafens nicht beeinträchtigt. Die Parkplätze sind am Hotel auch umsonst.
Die Zimmer sind groß und zweckmäßig eingerichtet. Sauberkeit in den Zimmer ist ok. Ganz nett ist der Fitnessraum. Ein kleiner Pool gibt es auch, aber diesen haben wir nicht getestet.
Im Hotel gibt es sogar Frühstück, das einzige mal in den 3 Wochen erlebt. Aber es ist eher ein Schlachtfeld und die Leute benehmen sich echt so als müssten sie für den ganzen Tag essen. Also vorallem die Asiaten haben einfach andere Sitten und dies war nicht so apetitlich für einen Europäer. Dennoch ist das angebotene Frühstück ein Vorteil und deswegen kam das Hotel auch auf 4 Sterne