Bedroom Express

So, I’ve been living with my GF for the past 3 years. That entire time she has been bugging me about buying a new bed. But beds can get expensive. I live in the Bay Area, this means I’m usually broke-​ish… haha
Well, I decided to come here because I saw the Grand Opening sign and thought «Sure, why not». I cam in and met with Ira. I told him what I needed and what my GF needed. Of course what we both needed was on opposite ends of the spectrum. We tried out all of the beds he recommended and finally we found one that suited both of us perfectly. I’ve been sleeping like a baby ever since. He gave me a really good deal and my bed was delivered the next day.
I would recommend all my friends and family to this place.

I’m so glad they closed down. I hated the rude staff that worked there. Unprofessional –1

Horrible horrible horrible!!! We went in and no one approached us or greeted us. Walked around a little and nothing. They were just sitting down laughing. I get better service at brothers furniture. This place is a joke.

Ira always get me the deals the service is great and fast delivery no time wasted

Went into the store today to see if I could get a good deal on a mattress frame and I did!!! Also got a good price in a room divider. Store manager was great and obviously took pride in the store and the products sold, very customer centered. He also had a great staff person who had to go to the back to get the frame. He loaded both items in my truck. I later found out that he was already off duty. Thanks for working with me, great customer service!

Just bought a lovely bed and box spring from this place over the MLK Holiday Weekend. We got a pretty good price, it was delivered without a hitch and my daughter adores it. Overall, I am very glad we shopped with these folks!

I NEVER post 1-​star reviews, but here goes.
I trusted Bedroom Express to be a reputable company. With so many furniture showrooms in the area that claim to be going out of business, I genuinely believed that they lost their lease after 25 years. If you’re supposedly «liquidating» your stock, why do you need to order items? It has been one week and they’re still waiting for my items to be delivered to them. I was told it would only take 3 – 5 days to get delivered to my house!
I’ve been bamboozled, ya’ll. Don’t be their next victim! It seems like this company has been claiming to liquidate for the last 4+ months according to some of the posts on here.
Avoid them like the plague.
1.3.16 Response to Ira’s comment: First, I never said you were going out of business. I said OTHER furniture showrooms in the area claim to be going out of business. I clearly mentioned in my post that you lost your lease. Second, if I’m told a delivery is going to happen within a certain time period, then I expect it to happen within that time period. Not only did it take over one week to get my items, but your delivery guys were unapologetically late, too! One star review stands. I sincerely hope you folks have better business practices wherever your new location will be.

WORST SERVICE EVER!!! They promised to deliver my bed within 4 days after purchase and it has been 3 weeks and no sign of my bed. I asked for the manager and RICHARD said he’s the only manager and gave me the hardest time yet another chick with a British accent said she was the manager the other day I called. Trailer trash workers I swear, never ever going here again!
One star is only for Max who was nice to me. Too bad he wasn’t working when I had to file a complaint and get my money back… BEWARE!

Wow sorry this place has to move. I got a great deal on a mattress set made by Serta mattress, not only that but the salesman Mike explained how the warranty works and took extra time finding me the right mattress. I tried at least 10 different ones and ended up with all foam bed that was delivered yesterday and its taken me till now to realize what I had been missing everytime I went to bed at night! I’m going back Saturday to buy a new sofa.
Thanks Bedroom Express

This place has reasonable prices but you really do get what you pay for. We bought a recliner love seat and chair not even a year later the recliner on the love seat no longer works. I called cause it was still under warranty and they told me I had to call the manufactor. Of course the manufactor refused to help saying I was not there customer I had to call where I brought it from. I called the store back and they refused to help think twice before buying there crappy cheap furniture will never shop there again you live and learn

I never met such nice people with great prices highly recommend this furniture store got the greatest prices ever.

Poor quality products, poorer after sales service.
Purchased a head board and bed frame. Floor sales was awfully nice before the sale, but after the product was paid for, even pickup was a hassle.
After purchasing, I came to pick up the product a couple days later, and was made to wait out in the back for 5 – 7 minutes, before someone came to tell me that product is coming out. Then along with the bed frame, they gave me a couple of screws that were supposed to be part of the frame. But the two parts were both different. I asked to get the same part (as any rational person would ask) and was told by the attendant that «this is all we have, sorry.». I went back to the sales force and asked the part to be replaced, who said — «this is what you get for the price you paid». This was so rude and uncalled for. And How can such a large store not have spare nuts/​bolts for something so trivial? I argued because i did not want to leave with the wrong product, the attendant was called to the front. The sales person and attendant argued for a bit and then two replacement parts were promptly brought to me. (like they built them out of thin air… or maybe 3 d printing)
Wait, the horror doesn’t end here. I went home to find that the screws given to me to attach the headboard and bed frame were not compatible — the nuts fit the headboard, but are too big for holes in the frame. How incompetent are these people?!
Will head to homedepot to get different sized nuts. I don’t want the negativity and poor service experience again from these people.
Perhaps they are liquidating to close — no wonder they don’t care about sales service.

Went here to look for a bedroom set. Lots of furniture here and it’s reasonably priced, but nothing caught my eye. Looks like this place is going out of business soon so pricing on everything has been reduced.

Went shopping over the Memorial Day weekend and did some damage.
Actually they were having a big sale and I was looking for two specific items and with the help of a very competant salesperson, Max, I got exactly what I wanted for my new place I’m moving in to.
I purchased a Queen size Englander box spring & matteress. Luxurious!!! It is so comfortable. I’m in seventh heaven!
Then I saw a sofa that really caught my eye that was gray in color accented in black trim. I sat down. I was COMPLETELY SOLD. Its very nice. Durable. Lucy will love it, since she is a couch dog.
Everybody was extremely friendly & helpful at Bedroom Express. And if you go, ask for Max. He’s great!
I am so happy with my new bed and sofa! Its going to look fabulous in my new place!

Michael and Max were amazing. My boyffriend and I got a great deal on two beautiful couches.

My daughters and I recently moved into a new place, and needed new beds. We went into this location and were promptly greeted by Max. He was extremely knowledgable and helpful. We were able to leave with everything we needed, and smiles on our faces.
Thank you Max, for making our experience pleasant!

I am a very happy customer at Bedroom Express! I had an awful experience with shopping for beds a several weeks ago with this other big name mattress/​bed retail company so I was very wary coming here for my second purchase. Luckily Mike was there to reassure me that this experience would be different. The bed I selected was actually out of stock and I wasn’t expected to get it for two weeks, but Mike pulled through for me and got it for me within less than a week of placing my order! He showed me several mattresses and told me about the pros and cons of each before making a decision. They were having a discount so the frame I bought was pretty inexpensive too.
Delivery went very smoothly too. I had to request for them to come earlier because I had to go to work, so they did. I’m very glad I went with this company and I’ll definitely be recommending this company to others in the future.

I put off writing this review for several weeks, because I was so angry I thought a little distance might help. Nope, I’m still pissed off. To be fair, I didn’t see the person who apparently normally handles waterbed sales; I talked to some other person. I don’t remember the young man’s name, which is probably just as well — maybe he isn’t always such a jerk. That said, as a short, middle aged woman, I consider myself a connoisseur of condescension, but this guy took it to a new low.
First of all, there are no waterbeds set up to try. Seriously. When I expressed incredulity at the absence of mattresses to try this guy actually smirked. I was informed this wasn’t necessary, since (a) nobody is buying waterbeds anymore, there’s only a few holdovers, people who are just replacing mattresses, and they already know what they want, (b) Bedroom Express should be the only Bay Area store that comes up on a google search, so © buyers have no choice but to purchase sight unseen. So there’s no need or reason to have them set up for people to try.
The kicker? When I said I was going to go someplace I could try mattresses before I bought one, he said «well, good luck» in an impressively sarcastic fashion, looked down his nose at me and turned away. I just stood there for a moment with my mouth hanging open, stunned.
Well, I did have good luck. I went to Odds N Ends Waterbeds in Richmond and received courteous, extremely knowledgeable and polite service — while trying out all the available types of mattresses until I found the one that was just right for me — which *wasn’t* the one I would have bought without trying them.
Only two of the four bedrooms in my house have waterbeds, so I suppose I could buy other types of mattresses/​beds from Bedroom Express — but I won’t. Even if I have to drive to Richmond again to avoid it.
Update: Added a star because:
(1) I got a nice letter of apology from the owner, which actually included a direct personal phone number should I wish to contact him. He got points for that; takes a dedicated businessman to offer himself up to someone as obviously angry as I was.
(2) The salesman in question apparently brought my review to the owner’s attention himself, so points to him too for that.
(3) The owner, who said he had been unaware of any place in the Bay Area to try waterbed mattresses, promised to make sure people know there is such a place if they inquire.

Once again, Bedroom Express delivered in a panic situation!
My waterbed mattress sprang a leak and I desperately needed help. The one and only waterbed supply store in the South Bay has closed due to the owner retiring. I needed help and I needed it fast. Remembering my wonderful experience with Bedroom Express when I moved back to the Bay Area, I made a phone call and YES, they had the right sized mattress to replace my failed one, as well as a liner.
Bedroom Express has never failed me. They’re knowledgeable, friendly, and the price is right. Frankly, I would have paid almost anything to get myself out of the situation I was in. But in comparison to other mattresses I could have ordered on-​line, they were lower than a lot of on-​line shops. If you’re like me and still love your waterbed, you’ll have a great friend in Bedroom Express. If they don’t have what you need, they will try to order it for you. Thankfully, every time I’ve needed them, they’ve had what I needed in stock. And they’re about the only game in town when it comes to waterbed supplies in the Bay Area.
I asked if they’d consider opening a store in the South Bay and… who knows? It’s not as wacky a question as you might think! Until they do, I won’t hesitate to make the drive up to So. San Francisco. They’re absolutely worth the drive.
Thank you, Bedroom Express, for being there in my hour of need! You guys (and gals) are the greatest!

I had an amazing experience buying a bed at Bedroom Express. Actually my phone led me to buy a bed here.
I had not bought a bed in quite a few years, and the options and prices have gone up and up. I first went to a few other places (that advertise a lot), but my experience there was quite negative. One guy asked me, «Do I want to buy short-​term or long-​term?» What exactly does that mean, I’m not taking out a lease and bringing the mattress back? And I don’t want to pay for a used car for a bed!
One thing that kept happening was when I lie down, trying different beds, my phone would fall out of my pocket. Well, my phone fell out again in Bedroom Express, but FORTUNATELY, I bumped into Max! I told him my price range, and he walked me through a few options, gave me time to spend a few minutes, no pressure. He answered all my questions and offered free delivery and threw in the bedframe. They also match other offers.
I did leave to mull it over but I already knew that I was going to buy my bed at Bedroom Express, based on the service. Max was very helpful (OK, he did show me pics of his bunnies) but that’s not why I choose to buy my bed here, Even if you find a bed a few dollars less, that doesn’t mean the quality difference is the same. He didn’t ignore me once he found out my price limit. Service is KING!
So if you need a bed, go see Max at Bedroom Express!