Fury Motors

Horrible customer service. I felt bullied into purchasing a vehicle that I did not want and that was basically a lemon. I called to talk to the dealer about it, left messages voicing my concerns. They could not even be bothered to correct the situation. Even in conversations with the dealer, I was cut off and treated like I just fell off the turnip truck. I’m glad I took my business elsewhere!

I was suckered into a gimmicky flyer where they seemingly say you won a prize. I was convinced after reading all the fine print that I had to have won at least $ 100. But it turns out it was a $ 5 target gift card that everyone wins. You had to combine the print from two different places on that flyer to understand that it could be only $ 5. So I’m assuming they think that I would be in a mood to buy a car from them after this trickery. In these days when many dealers are becoming more up front it’s weird to see a dealer still resorting to trickery and trying to fool potential customers.

I bought a jeep liberty for about 13k here in 2012. I just finished paying it off when I received a letter last week from Steve Davis, a used car manager here. The letter stated that they are completely depleted of these jeep vehicles and might be able to offer a great price to buy it back. I called to inquire and got a secretary who set up an appointment for appraisal, promising it would only take 10 minutes and that people have been very happy with the prices offered for these cars.
When I came in here the appointment didn’t seem to matter, they stuck me with whoever was around regardless of the time or person I was supposed to meet with. I immediately sensed the letter was a scam to get people to come in and buy another car from them.
When I told them I was not interested in a new car, just selling the jeep like the letter had said, they offered me 1k for the car. Which is worth at least 6−7k, runs great with no rust or damages. It also took nearly 40 minutes.
What a misleading, slimy way to waste people’s time. I will never open another letter I get from this place. Thanks for treating a previous customer like an f’ing idiot and thanks for wasting part of my night.

Poor customer service. Technicians make frequent mistakes or just don’t complete work. Service advisors are oblivious to needs of customers and don’t know a thing about providing a good customer experience.