Girgis Family Medicine

I’m a healthy female who works in direct patient care. Prevention as medicine is an important value in my life. I also believe that every patient should be treated with respect, dignity, and compassion. Even as an individual with a medical background and adequate information on disease processes and health maintenance, I felt like Dr. Girgis was condescending and treated me as if I wasn’t competent in understanding health care processes. He also pushed for putting me on medications that were unnecessary and added more risk than benefit to my health. He did not listen to me, nor care what I had to say concerning my own health and body.
Aside from all this, the office had an uncomfortable ambiance, as when you are brought back you are facing many of the health care workers including multiple medical students, phlebotomists, and other patients seeking/​receiving care. They take your vital signs in front of everyone.
I then went to the pharmacy to pick up scripts and Dr. Girgis failed to follow through and send over all of my medications.
I will not be returning to his office.

Mostly all of the reviews are accurate. The front office staff has shown to be incompetent in the past. One worker misplaced my wife’s credit card and insisted she gave it back. ten minutes of my wife yelling at her she finally found it mixed in with some papers. We’ve rescheduled appointments and have had no less than 3 different workers call us to confirm the OLD rescheduled appointment time. There have been serious language barriers as well when calling on the phone.
As for the doctors… well. Dr. Linda almost always get the prescriptions right, but now and then something falls through the cracks. Dr. Moris is almost guaranteed to screw up the ‘scripts every other visit.
We use them because they are local, but next year we’re going to start looking around for others.

The WORST doctors office I have been to. I was recommended this place by a current patient. I will never go back! The front desk workers don’t know what the hell they are doing and can’t even answer a simple question. They need some extra training and an attitude check because they are so rude. I went for a physical and came in with my physical paper to be filled out, they made me bring the paper back just to charge me the $ 10 fee for bringing it at a later date. I finished my physical at another office because I couldn’t deal with their BS anymore.

DO NOT MAKE AN APPOINTMENT HERE.
INCOMPETENCE: Synonymous with The Girgis Family Medicine practice. I would rate it LESS THAN 1 STAR, but I can’t post without rating it.
I had such a frustrating experience that I am compelled to share it, in hopes that people will refer to medical practices elsewhere. I will write my diatribe below, if you care to read it. My main point is that the staff is neither professional nor knowledgeable. In addition, they are misleading and cannot accommodate in a timely fashion.
While looking on the Blue Cross Blue Shield website, I found the Girgis Family Medicine was a 2 minute drive from where I work. I needed to get a couple of immunizations before my trip to China, so I called the office and asked if I needed to have my former physician’s office send over my immunizations history forms. The receptionist who answered the phone was barely understandable, but assured me that I could sign a release form upon arrival at my appointment and they would be able to get in touch with my physician. When I reached the address listed online, I looked everywhere in the medical building but saw no indication that the office was there. I called and asked if they had moved the office, and the receptionist said they had and that they haven’t updated their information online. She gave me the correct address and I proceeded to drive there.
Already anxious that I was spending more time away from work, I reached the office and signed the information forms. I patiently waited. And waited. And waited. I was one of two people the small, outdated waiting room that was clustered with cheap decorations and yellowing posters. One poster with large bold letters asking «Traveling? Get all of your immunizations here!» taunted me from across the room as I sank down in my chair. What could be taking so long?
After sitting in the cheap, faux leather chair for 45 minutes, I finally had the gall to get up and ask how much longer it would be until the doctor could see me. The adolescent receptionist said «Only a couple of minutes.» Disgruntled, I sat back down and waited another 20 minutes. Finally, they called my name and I passed through to the other side of the office. My heart sank when I saw the presumed doctor sitting on her laptop. She couldn’t wait to do whatever task she was doing until after she saw her patient who had been waiting for over an hour?
The nurse took my blood pressure and weighed me, then directed me into one of the patient rooms. Surprise! I had to wait for another 10 minutes before the doctor FINALLY came in. She asked what immunizations I needed and I told her I needed the routine ones. Apparently she couldn’t do anything for me and had to contact my doctor, so I waited a few more minutes before telling them I was missing way too much work for this and needed to reschedule.
The next Saturday, I figured I’d learned my lesson and called to make sure they had my forms on hand. The receptionist said they had gotten in touch with my doctor and had them. I sat for an hour in the waiting room, but this time it was half full of patients. I finally asked why it was taking so long, and when I went up to the desk the receptionist and pulled up the official CDC website that listed the immunizations needed for traveling to China. She heard CDC and asked, «Oh, this is for a commercial drivers license? Confused why she works in a doctor’s office and didn’t know what the CDC is, I said could you tell me what shots I am up to date on? Another adolescent receptionist came over and said, «You’re all up to date, and you don’t need any immunizations.» Furious now that I had wasted half a day, I said that I needed my $ 25 co-​pay back that I paid the last time but had to leave. She told me to come behind the desk so we could talk about it.
The doctor finally made his guest appearance. I explained my situation and that I wanted to be reimbursed for the $ 25 I paid as co-​pay, since I wasted my time and never had seen a doctor. He asked me if I didn’t think that someone «qualified» deserved $ 25 to look at my immunization page and see if I was up to date on my shots. Frankly, it wasn’t fair that I paid $ 25 to get weighed and have my blood pressure taken. I had wasted over three hours of my time including waiting and driving to the appointments. The doctor exclaimed that I had wasted HIS time by talking to me. I rebutted that three hours in a waiting room was not comparable to three minutes talking to a patient. He left the room and returned with his wallet. He pulled out $ 25 and started to hand it to me. As frustrated as I was, I started to reach for it. He quickly tore his hand away and said «I hope that somewhere else will treat you better than we have.» NO KIDDING. ANYWHERE WOULD. I said I didn’t want his money, so he threw it onto the chair next to me and left. I took the money and threw it onto his laptop as I stormed out of the office.

Office staff is completely clueless! There is always a problem when you talk to them. My particular favorite moment was when I received a bill 9 months after the office visit (btw, I have medical insurance and my visit was covered, but they never billed the insurance company).
Another HUGE gripe is the wait time. For example, if I make an appointment for 10am, I should not have to wait until 1130am to see the doctor, yet they take walk ins before their appointments.
Office needs updating, there is no privacy (walls are thin), and the place could use a cleaning, but the Doctor is caring and easy to talk to (when you finally get in to see him).

Dirty, out-​dated practice where privacy is an issue because walls are paper thin. Thermometer tip is not cleaned/​replaced after scanning across each person’s forehead. Physicians are sub-​par and staff is clueless.