Laughlin Plumbing

I called this plumber because of their great reviews on Unilocal.I had a small window of available time to get a bathroom faucet installed befween 3 and 5 pm on a Friday. At 4:30 I became concerned and called their office and was told the plumber was on another job and would call me. He did, and told me he would not be able to make it but could come around noon on the next day. We were up from S. Or. Co. to get this project done for our daughter. Around 2, the appologetic plumber showed up and took about an hour to complete the installation. He proceeded to give us his best rate for the job, around $ 100, and threw in a couple of short plastic water connections. We were pleased but neglected to test the faucet before he left. Low and behold, there was hardly any water pressure. My daughter and her husband who both work very long hours, lived with minimal water pressure for a couple weeks before they were able to call this co. back and arrange for a call back. The second time around, a couple additional repairs were made for the price of a service call and parts, $ 150, but were told the faucet was clogged and needed to be replaced. $ 250 and the faucet was still dysfunctional. The office person said they were not liable for faucets that became clogged with pipe dibris. She was also a little demeaning to my daughter on the phone. So, we were out $ 250 and had to purchase a second new unit at $ 90 which I managed to install myself to save the cost of a third service call. I give them one star because the first tech was nice but should have noted the water pressure issue. Seems to me the second service call should not have been charged especially since the problem was not resolved!

I had broken sprinklers that needed to be replaced. Gus took care of the replacements that were needed in a timely manner and I am really pleased with his work! Since I am a new home owner, he thoroughly explained the problem, future problems, and educated me on it’s plumbing. I highly recommend Laughlin. They serviced the previous owner, who recommended them to me. I’m glad that I now have a «go-​to» plumber! Gus is honest and trustworthy, so it’s easy to recommend him.

We needed water pressure regulator changed. Gus came in promptly and performed the work as promised. We are very satisfied with the quality of work and components used for the job.

I am really happy we called Laughlin Plumbing. We needed some serious work done on the plumbing in our new home, including redirecting the entire gas line from under the house. Our local friends spoke highly of the late Jim Laughlin and his company so we gave them a call.
Dorothy was friendly and helpful on the phone arranging our appointment. Gus did a wonderful job fixing the line. He also gave a consultation on the plumbing, and suggested what we could do to fix it. I especially liked that he gave us a choice between the «deluxe make it the best option» and the «what you can afford and will probably work as well» options. He was patient with our questions and clear in his explanations.
Gus does really good and conscientious work, but you can also see that his honesty, good spirit, and care for his work and other people go down to his core. He speaks highly of Dorothy and his late boss Jim, and I know he is doing his best to carry on a strong tradition of great service, and succeeding. Highly recommended.

Gustavo fixed three leaks at my place. Fast, friendly, knowledgeable, and on-​time. Very hard working, caring, and good at explaining the issues. And, most importantly, honest.

Dorothy and Gus are the best in the business. They are not only knowledgeable, helpful, and very professional, but also they are super nice and genuinely good at heart. They’re a great example of a solid local business. I’ve worked with a number of plumbers, but Laughlin is good in all the old school basis… they pick up the phone, show up on time, they never make anything feel rushed, and are very fair! Don’t forget to check in with them if you need any plumbing work done.

Gus, lead plumber at Laughlin Plumbing, is incredibly competent, great at explaining things, timely, reasonably priced, and a very very hard worker. He came to our house after I made a call about some blocked drains and a toilet that wasn’t working. It turns out we had huge problems with our plumbing. We had a shower pipe that had burst. Also we had a bunch of against code additions in the 60’s and 70’s long before we owned our house. These additions done long ago affected our entire plumbing system because they were cheap and wrong. So Gus and his amazing crew worked very hard for several weeks to correct all the problems. Thanks to Gus and Laughlin Plumbing we now have new plumbing in our entire house as well as new sewer lines. The job took a lot of time and hard work. Trust me when I say that you will not find a better plumber than Gus. He went above and beyond in every way possible for us.

Gus, AKA Gustavo, was sent to my home today to fix plumbing issues in my bathroom and kitchen. Gus explained everything that needed to be done in order to fix the issues my unit was having. He understood my concerns and worries. I never felt he was rushing through the job, or slacking off. He fixed the toilet valve, kitchen sink valve, and replaced a cracked pipe behind the kitchen wall. He also wrote two separate invoices, one for me, and one for the condominium’s management per my request. My condominium’s management department pay for any damages behind unit walls. Gustavo is experienced, licensed, and insured! They also offer a 30 day warranty. If you need a good plumber, ask for Gus. The woman who answers the phone is Dorothy, she is very nice. My mother in law referred me to this company. Gus was one of the plumbers that fixed the major issue at my MIL house, there hasn’t been any issues since. Thanks so much Laughlin for having experienced, caring, understanding, hard working individuals, and for guaranteeing the work for a month. Definitely referring Gus to my friends and family! Thank you! Happy customer here! :)

Gus at Laughlin Plumbing is the best! I had a couple of other companies come out and give me a price and advice before calling Laughlin. Gus mentioned things that the previous plumbers didn’t even notice and he verbally quoted me a price that I was happy with. The price didn’t change a penny after he finished the job. Gus is upfront, honest and great to work with!

I’ve been using Laughlin Plumbling for years and they are terrific. Most recently Gus helped me out when my main pipe was clogged with tree roots. He was incremental in his approach to make sure a complete rehaul was actually required before recommending it — but he didn’t charge me for every incremental visit which was nice. Gus and his team were knowledgeable, efficient, and reasonably priced. I wouldn’t use any other plumber and always call Laughlin first.

Laughlin Plumbing is competent, timely, honest, and very reasonably priced. Over the last several years, We’ve had them fix drains, a hot tub, a leak between floors (for which they showed up in minutes), and most recently a kitchen sink. Thanks Gus. It’s really, really nice to know a plumber you can count on.

Let’s see how they stack up to that other south pasadena plumber who fixes for a few months and then the same problem occurs. I liked the honest and cost saving service if Gus.

I highly recommend Laughlin Plumbing. On a Friday night, I detected the smell of gas, and the Gas Company came immediately. After 45 minutes of inspecting near my meter, the Gas Co rep discovered a gas leak under my house next to the meter, and the gas was shut off to my home. I was able to reach Eddie at Laughlin and scheduled a visit for first thing Monday morning. I found Eddie and the staff — Gus and Erik — very professional and knowledgeable for what needed to be done. They did an excellent job in replacing the gas pipes under my 102 year old home. A good friend who is a retired plumber suggested that I have an automatic shut off valve added in case of an earthquake when I am not at home. I appreciate that I have that added feature to my set up now.

Jim and team have come in like the Calvary and saved the day for our family on several occasions over the last six years (main line replacement, water heater swap out and leaky pipe in the wall repair). It’s nice to have a reliable go to for our plumbing needs. Timely, professional and reasonably priced. Thanks Laughlin.

Simply good old fashion customer service.

This is a most trustworthy company, honest and reasonable. Their work for me over the last few years has been outstanding. Jim, the owner, is a skillful plumber and an honest man. I recommend Laughlin Plumbing highly and without reservation.