South Pasadena Optometric Group

I took my infant daughter to see Dr. Kaeochinda at this practice. Our pediatrician recommended this office for the InfantSee program. Dr. Kaeochinda was very patient with my daughter during the exam and gave some tips/​recommendations about infant eyes once the examination was over. The office staff was very friendly as soon as we walked in and I felt comfortable right away. My daughter was happy and the doctor was able to examine her eyes in a baby friendly way. I’m thankful for her patience as I’m sure it’s hard to examine a baby’s eyes. I also liked that there was a parking lot so I didn’t have to walk far or pay for parking.

I’ve been coming here for years and today was a total disappointment. In order for me to use my credit care to HELP ME PAY FOR MY GLASSES. Pasadena optometric group requires I spend a MINIMUM of $ 500 (my bill was $ 149) in order for me to use credit care as payment. Talk about not being there for their customer. Highly disappointed. I always post when I come across a good deal. Today was not the case.

Loved this office! staff is friendly and the doctor is very knowledgeable and likable. Office looks great and the staff has been helpful with any questions I have sent their way. Definitely Recommend!

I’ve been going to this group for four or five years now. The doctors are wonderful and they have flexible weekday hours as well as offering Saturday appointments once a month. While I love the doctors, I do not like the staff who take care of my glasses. From now on I will be filling my prescription elsewhere.
One year, I told them the exact frames I wanted to purchase before my appointment. I had tried on the Oliver People frames and immediately called them and ask they note them in my file for when I came in a few months later to get my frames. At my time of the appointment, the request was no where to be found in my file. I had to go through the catalog and do a trial by error search (ordering one frame at a time just so I could try them on) in order to find the same pair I had initially requested.
This year, I was up for new frames but brought back the same Oliver Peoples to swap out the lenses. After getting them back in July, I’ve spent all summer bringing them back because the lenses keep popping out of the frame. After bringing them in yet again, this time I’m being told this is happening because the frames are now over two years old and I should have gotten new frames this year instead of swapping out the lenses again so at this point there is nothing they can or will do. This would have been nice to know when I opted out of getting new frames in June. I’m now stuck with glasses (after spending hundreds on top quality lenses) that I will need to replace as soon as my insurance will approve me for a new set or this experience will cost me out of pocket. All in all I’m extremely disappointed in the office staff. I should have been warned this was a potential issue when I still had the opportunity to buy a new set of frames, not after three months have past.

Well I had to drop a star considering that they told me they won’t accept EyeMed anymore. The one doctor that did left and last I checked no one has arrived. I have since moved to Oculus Optometry down the street and so glad I did. This place is great but if they won’t even take certain insurance then forget it… I have moved on to better places.

I have been going to South Pasadena Optometric Group for the past 7 years and have always had a great experience. The staff are always friendly and helpful and the doctors are always thorough and knowledgeable in answering any questions or concerns I may have. Recently I relocated 4.5 hours away from the office and am still willing to make the annual trip to the South Pasadena Optometric Group for continued eye care simply because I trust their expertise and professionalism.

Dr Sang has done an excellent job fitting me for custom contact lenses. She is very thorough and professional.

As a customer for quite a few years I can recommend South Pasadena Optometric Group with no reservation. I was always confident I was getting top notch care and professional guidance. The staff is attentive and helpful in selecting frames.
The office is located beautiful old building with customer parking.

This optometry group consists of three highly professional women (yes!) optometrists. I have gone here for many years, and I have always been pleased with the care. I see Dr. Wang but hear from friends that all are excellent. This is personalized, small-​town medical and eyewear service, not a Costco-​like establishment from the big city. The doctors are active in the community. They know and ask about your family. The office is aesthetic eye candy as it has been beautifully updated and is located in a restored historic building in South Pas right off the 110 freeway (near Trader Joe’s FYI). Parking is ample. Hours accommodate working people. Never a wait. Staff on top of details and completely handle all insurance. Owners try to meet the needs by adjusting hours, etc. Not long ago the office hosted a «trunk show» with eyewear manufacturers.

So here’s the skinny: I live far away and commute to college. My optometrist dropped the ball with my Rx and basically I was SIGHTLESS… Squints McGee. Called up this office to see if they could help a blind little lamb out… And they really did. They couldn’t fill my Tx, but they gave me a pair of monthly lenses anyway. Very cool. Can’t say thanks enough.

Dr Wang is terrific! She completes thorough exams and makes recommendations to improve your vision and quality of life. She provided me with suggestions to relax my eyes and make me more comfortable. She’s also great with kids. Both my girls, ages 4 and 6, feel right at home with her. She is patient and friendly and still able to get through their exams efficiently. The office is well kept and the staff is nice. They are so helpful in scheduling appointments and making things work. Sometimes it’s hard to schedule all three of us at the same time but they take their time to work with us. I would definitely recommend South Pasadena Optometric Group!

I had a very good experience at South Pasadena Opt. The staff was really nice and I did not have to wait more than a few minutes to be seen.
Dr Cindy Wang was very pleasant, thorough and professional. Diana, who helped me pick out frames was super sweet and made some excellent recommendations.
I would recommend SPOG to anyone!

Dr. Shelly Lowe is an excellent doctor. She is very thorough with her exam. I have learned so much more about the health of my eyes from Dr. Lowe. The staff are very helpful and the office has a welcoming atmosphere.

I had an accident with a piece of clothing, a medal strap that hit me in the eye which hurt at the time but continued to get dress and left the house. I got in the car adjusted the mirror and saw my red eye! I couldn’t go in that day but walked into the office the next day without an appointment, I was in an exam room within 15 minutes. It looked worse than it was, but always good to check that kind of accident out. The Doctor was vert reassuring, explained what I did, how to treat it and gave me some eye drops. It felt as if I had an appointment, not rushed, with the doctors complete attention.
A patient for life, thank you!

I’ve been a patient for four years and have no complaints. The office staff is efficient and friendly and the doctors explain everything clearly. Glasses are ready within a week and they have a great selection in various price points.

Dr. Lowe runs a top notch operation.
She is completely up to date and offers an extremely comprehensive exam.
The setting is tasteful and clean and the office staff were polite and officious.
I would highly recommend this practice to others.
Five Stars.

I have been using South Pas Optometric for the last 5 years, since I moved to SoCal from NJ. Both Dr. Sang and Dr. Lowe are super professional and knowledgable. I am really impressed with their offices and equipment, which are modern and comfortable (and dare I say stylish!) I especially appreciate their obvious personal interest in the technology and science of eye care. Dr. Sang is always really attentive and caring, truly listens to my comments and answers, and addresses every detail. I am a big fan of the care and «bedside manner» here.
Their selection of frames is great, also, although most are on the pricey side (but location and demand are mostly to blame for that). I’ve never had any issues with insurance or billing here. In fact, there was a brief period when I wasn’t covered by insurance a few years ago, and they still welcomed me with open arms and helped me sort out payment however I could. I will continue to visit South Pas Optometric as long as I’m living in SoCal. As it is, I drive about 3 hours from my house in the desert to come here for my appointments. I suppose that says it all right there. :)

I went here for the first time the other day to see Dr. Lowe and had a great experience! Dr. Lowe was very knowledgeable and kind, and she provided the most thorough eye exam I’ve ever had! Seriously, she tested my eye muscles, refraction, took a retina map… She has all of the most advanced equipment. She even gave me several samples of contact lenses to try and didn’t pressure me at all to buy contacts from her office. Dr. Lowe answered my many questions about LASIK and offered to refer me to a well-​respected doctor if I choose to undergo the procedure in the future.
The staff were also extremely friendly. The woman at the front desk knew that I was self-​pay (bummer, right?) but she double-​checked my insurance (which doesn’t cover vision) and gave me a bill at the end to submit to them for possible reimbursement. The assistant was great, too, and very clear about pricing. Overall, I would highly recommend this optometry group, particularly Dr. Lowe. It seems to me that she really cares about the well-​being of her patients.

Dr. Sang and the staff are the best. Dr. Sang is thorough. The exam was carefully done and their years of experience shows — they know what is ok and what is not.
The staff were pleasant, respectful and competent. They helped me find the right look for my needs — both for sunglasses and regular glasses. Also, I saw the staff provide good customer service to other patients, from the front desk to the exam rooms.
I was going to an optometrist who is located closer to my job on the westside and what a mistake. The westsider tried to sell me products and had not done what I now know is a complete exam.
South Pasadena Optometric Group is superb.

I’ve been seeing 1^st Dr. Lowe and now Dr. Wang for over 15 years. Both Doctors are very professional, knowledgeable and take time explaining as well as interviewing so they have the best information to help me.
The office staff is always polite, and professional — I’ve never had the experience of others noted here.
And I’ve gotten glasses here and elsewhere; the experience with this office is always professional. It is THEIR JOB to offer all the options; lest they are berated for not doing so. This doesn’t mean they are shoving sales down your throat; they are merely being thorough. I’ve said no to the options plenty of times and there was never any pushback.
I am shocked at the poor reviews of other Unilocalers; my experience has never been even close to anything they describe.