Interval International

Just adding my voice to the chorus expressing total loathing of Interval International in particular and the timeshare scam industry in general. Interval serves as the «fence» for the criminal Timeshare industry whereby they get cheap blocks of rooms at run-​down «resorts» and offer these to timeshare owners who are trapped into the point system but cannot use or do not want to use their allotted home-​resort time slots in any given year. Interval will charge you exorbitant exchange fees to convert your timeshare points into their system, and then when you want to make a booking they hit you with more fees. Want to split your points into multiple weeks? That just doubles your Interval booking fees! Interval’s fees alone will cost you more than what the rooms are worth in many cases, and then you also just wasted your crappy timeshare points, which you had to pay to convert to Interval points. What is even more criminal about this scam is that Interval owns some of the timeshare companies themselves, such as Hyatt Resorts, thus when you you are paying them to convert your Hyatt points to Interval points you are giving them your hard earned money just so they can pass it from their left hand to their right!
The only way out of this racket is to bite the bullet and sell (dump) your timeshare. I am in escrow now to get rid of my Hyatt timeshare (Thank You Lord!) at a small fraction of what I paid for it. You know what? I feel like I am about to be set free from prison! No more annual maintenance fees, no more trying to find a place where I want to be stuck at for a week, no more transfer fees, no more booking fees, just FREEDOM to move about and enjoy my vacation time. After all, isn’t FREEDOM the essence of vacationing?

Do not sign up for this service if you own a timeshare.
I banked my xmas week in the Caribbean, and have been looking for ANY beach location — US or European for a June vacation.
There is never inventory for the good places that are in season. I believe that when people «bank» their weeks — Interval takes it to sell as a «getaway» (there are lots of those) rather than release to people on their waiting list. In addition, I think that owners sell privately on other sites, rather than put units into the bank.

Interval International is not a place you want to waste your time or money. You will be better off beating yourself with a baseball bat. They are rude and when you call the reps mannerism is as though they are doing you a favorite by answering the phone and every question you ask they make is appear you are stupid… and don’t dare call them before your membership expires… they are anxious to tell you that you need to renew as soon as possible and hold you hostile in the conversation until you renew. They are the worst… I hate dealing with them!!!

They are a joke. Don’t waste time or money dealing with them. Customer service people don’t care. Co. sucks you in with free weeks, but then you can’t use them. I am surprised a reputable company like Marriott would partner with them.

I actually would rate them below this if there was an option. Without a doubt the rudest and unprofessional business I have ever dealt with. No one is happy. They are a scam. Why Marriott would ever associate with them I do not know. We will never recommend or exchange ever again

We have been a timeshare holder for 16 years, the costs go higher and higher and we can’t exchange our week for anywhere else. Our home resort is selling Groupons and the people coming to the resort trash the place while we have to pay for it in higher and higher maintenance fees.

We planed a family vacation to Cancun thru Interval and getaways. This was before the Zika virus hit Mexico. So now the CDC advises women who are pregnant or trying to become pregnant to avoid Mexico. 2 out of the 3 couples going fell into that category. Airlines were wonderful, refunded our money no problem. Not Interval. So I disputed the charges to my credit card company. I received a credit from Interval but I am frozen out of my account until I pay back the money to Interval that they credited to my credit card. So we should go to Mexico, risk getting the Zika virus, bring it back to the states and the birth defects it causes because all the other hotels are refunding their customers money but not Interval. Maybe we can book South Africa and bring home the Ebola virus too.

I have been with II for 10 years. I used to be advocate. I own a Marriott two bedroom on Oahu. I agree completely with all those who say there is no longer any inventory. In addition, we did a short stay recently. Within a few hours of booking, we made a change to our short stay and were told that we would NOT be charged another exchange fee. We were charged. We asked our credit card company to review it and they found in our favor. II has now locked us out of our account. We cannot use our account, cannot trade our weeks, until we pay the fee that we were told we would not be charged. Completely unethical as well as increasingly worthless. We will no longer deposit our weeks with them.

We deposited our Christmas Week in Park City Marriott Mountainside 2bed, 2bath.
I am trying to exchange my five star resort, they don’t have anything available except studio. I have been timeshare owner over 20 years, never had any issues with them (RCI exchange).
We all need to bring this issues with our resort membership department. We need to ask them to look other exchange company’s.

I have not been happy with these people lately.
We’ve had a timeshare in Virginia Beach for seven years and have been able to pretty much exchange only for easy to get spots like Orlando FL. We have been lucky to exchange our deeded week (which is in March) for a better week in May or October in Virginia Beach or Williamsburg. But forget about getting anything in June, July or August. You want the dead of winter at the beach — fine. You want Phoenix in summer — fine. Otherwise, it’s very tough to get plum locations at peak times of the year.
Anyway, this year has been a disaster so far. I paid my dues (which are becoming exorbitant — higher and higher every year) and yet the week I requested was cancelled without explanation. I lost a very nice location in May because of this, and I am yet to find out WHY. I’ve called them and can never get anyone on the phone. I’ve emailed them and they don’t reply back. Finally got a person’s name at the Executive Offices, but we are currently playing phone tag. I’m very upset that we lost a good exchange. And now I see their website is offline — what the heck?!
Timeshares in general pretty much suck. Ours has been paid off for awhile now, but those annual fees are going to drive us out. Who can afford $ 1000 per year just in fees — never mind then you have to pay for your exchange week. Dollar for dollar, not sure this is worth it anymore. You might see mine up on Ebay for $ 1 one of these days.

I signed up for a two year tryout membership. Thank God i only did that. It’s a scummy business. I basically pissed away my money. Their «special deals» are bullshit, they are bullshit… Stick with Expedia.

This is a scam. I have been making payments for 3 years now and have not used their service. The dates that you want are never available unless you book like several years in advance. Good luck with that. Their getaway is also a joke, Hardly available and price is not that cheap. Biggest regret of my life. I don’t mind cutting my loses and walk, but I’m stuck in a bad contract and can’t get out. If anyone have an answer on how to get out, please I would really appreciate it. I wish I had read all these reviews before getting scammed on their sales pitch. I definitely have a sour taste about time share exchange now that I own one.

If I could give negative stars, I would. Interval international has been the biggest stress and inconvenience I’ve had to deal with. Who knew that paying so much money to get a week of vacation would be so irritating? The customer service is absolutely horrible. Each time I call, a new representative tells me new information or gives me an incorrect number to reach. I have been going back and fourth trying to pick a week and they almost never have any available weeks for my dates or destination of travel. They wait long enough until they can charge to extend membership, or extend a week.
I really do hate leaving bad reviews but hey, if it means saving $ 15,000 for someone who probably thinks they are going to get good service from Interval International, I am glad to help. It will be the biggest waste of time trying to not only figure out their tactics but also trying to book your week before they bombard you with charges and fees.

I will not use II anymore. I got ripped off by them. I traded my Marriott’s Maui timeshare to them. What I got in return was a three star resort in Mexico (mind is a 5 star resort in Hawaii). I was suppose to get a 2 bedroom but could never book one because they never had one available (so they said). I was limited to 90 days booking period because of their mistake, they would not take responsibility. I even had to pay $ 179 exchange fee and also $ 100 to extend the time since no 2 bedrooms was available (on a trade from Maui Hawaii for Mexico) they were high and I was stupid. Don’t do business with this company they are a rip off.
I’ve look through the other reviews and see nothing but 1 star this says a lot.

Fees: I am Marriott timeshare owner in Aruba and traded my unit in 2014. I just traded my unit for a vacation in Spain. When completing the trade, I was surprised to see that I have to renew my membership again (had just renewed in March) before I could secure the trade. Apparently, because the time I traded for was past my current membership, I have to pay another year. Interval gives a person two years to make an exchange and then charges them for an initial membership and if that exchanged is used in the last year, there is a total of three annual memberships charged. And on top of it, Interval charged an additional $ 178.00 to make the change. All in all, to trade my unit in Interval, it cost me $ 622.00, which is exorbitant in my minds eye.
Availability: As others have written, I was incredibly disappointed to see that many properties were not available and many that I was interested in visiting were only available in off season very undesirable times to visit. When we bought our timeshare, we were told we had one of the highest exchange units. Sure didn’t feel like we did with this exchange.
As others have mentioned, I believe Interval International charges are exuberant. My only regret; I didn’t do research on them before signing up.

I have been an Interval member for over 9 years. The only reason is because my timeshare is with them only. I agree with many of the other reviews, they have this huge directory of resorts and never have any availability at the good areas. Secondly, I also got suckered into the Getaway week from them. Their «policy» is all sales are final and membership must run until after your stay which in some cases can be a year away. All of this is in the 39 page resort directory in the back of the book. Fine and HIDDEN print should not be allowed anymore! The reps are not accommodating. I wanted to just exchange the week that I booked for an off season stay with plenty of availability… but NO is what I was told. Rather than be accommodating and helpful for a serious personal issue, they chose the path of staying by their policy. What would it have cost them? Nothing!
Timeshares are not worth it anymore. Additionally, if I have to deal with non-​accommodating rude customer service reps it surely isn’t worth it. I will keep up my AAA membership, and go on
and find a better deal with less aggravation. They have a 1-​star review for a reason. Their customers do not find them worthy or more than 1-​star!!!

Oh boy do all these reviews sound familiar. I have been a ‘member’ of interval for over 15 years because of a timeshare we bought that works only with them. (very unfortunate)
They NEVER have the hotels or weeks for exchange but they’ll have them on their getaways for thousands.
Got suckered into one of those ‘free bonus week getaway’ craps. We booked a resort in Mexico. Spent over $ 3,000 in airfare, get to this crap hole who had yellow water running in the shower. YUCK! We go downstairs they tell us they’re working on it. I did not shower for 4 days. We called interval — «oh we’ll give you credit for another bonus week.
I booked another week where they charged us $ 200 more– Oh well, $ 400 buck for a week in costa rica sounds ok.
NOT. it was terrible and we ended up booking an AIRBNB.
Call them again. They said this time we’ll take $ 200 off your next getaway.
NO THANK YOU.

I do not work for II. I don’t give compliments easy, however we have enjoyed II. Don’t get me wrong I am not endorsing going through a time share presentation, but having been suckered into a timeshare I would have gone crazy if I did not have II. We have a biannual studio since 2012 and have stayed in a two bedroom around disney in FL x2, 2 2br at the Marriott near the Disney in France (on a free accommodation certificate (cost at the sight was over 1600), 2br in Philippines free certificate for buying a studio for 200 a week (cost on the site was over 1200), Italy, Virginia beach x2, Fl x3. That being said we did have to wait a couple hours to check in once because the resort did not have our reservation. The second time we had our 1 and a 8 year old grand kids so we waited to until it was confirmed before we checked in.
To the other reviews, I find the sight easy to use. I do wish you search for exchanges was like the search for short stays.
To those who are commenting on the time share presentations. II is not a resort it just helps you get the most out of your resort after you buy it.
I highly recommend doing a lot of research before buying a time share. Some are selling on ebay for $ 1 from owners who can’t afford the maint fees. I am sure it cost the owner between 9K to well over 25K+ to originally buy the time share. Make sure you have the time and finances to use the timeshare before saying yes to those «free gits»

Talked to an Interval Intl rep yesterday which was amazing. Was driving in my car, and asked her if I needed to take down her name and ext. #, (had my husband on a conference call so he heard everything too), and she said «no, anyone at our phone number will be able to do the same thing for you.»
Called back this morning when I had more time and more information on our vacation plans and talked to 3 different people, have wasted 2 hours of my time today, and all they said was, «not for sure who you talked to, yet not something we can do.»
REALLY hard to book family vacations with Interval Intl.
Customer Service is hit a miss on who you get, and what they tell you.
Told them I may cancel my membership, and they still didn’t care.
Calling my time share today to see if we can switch, although now have 2 weeks banked with Interval Intl.

If I could give 0 stars I would.
Total scam. DO NOT USE!!! Fees are outrageous. They don’t give you information until booking. SHADY SHADY SHADY!
I’m out $ 250 plus all but 300 of my timeshare points for canceling 2 days after my booking.
I’m canceling because the all inclusive resort is expensive $ 200 per day which I didn’t find out until going through the booking process.
Wish I’d read these reviews before dealing with these people. Epic fail on my part.
To validate the one star. The customer service rep was helpful and nice. I feel like she was even a little sad that I didn’t get my cancel in the 24 hr window. Lesson learned.