Summit Carpets

Odd experience. Trying to support the local retailer, but impossibe to do at this business. We were quoted one price for floor covering, then written up at another price… plus a cutting charge, plus a handling charge, plus plus plus… than all taxed. I know, California will tax you for everything these days… but…seriously, don’t they have to cut the stuff anyway?
When we called to double check on the increased floor covering charge the owner went ballistic. We were simply double checking the numbers, we weren’t angry, just watching our spending. We had had a very pleasant experience making our purchase, but after thinking about it, i guess he was just ripping us off and got caught. Big box store here I come. Same product, cheaper, and they checked their attitude at the door.

We had a furnace blowup at our vacation home causing several thousand dollars in damages. Summit carpet replaced the carpet. I dealt with Roland the owner. He was extremely rude and uncooperative, he was unwilling to give me a copy of the invoice. We needed it for the insurance company as they were retaining $ 3,000 of our money until we could provide them with all of the invoices for the work performed. He had promised me that he would retrieve it for me but after over a month I had to call him back just to have him tell me it was to much trouble. His business offers zero customer service and I would strongly recommend against using him for your carpeting needs.

We went to Summit Carpet upon a friend’s recommendation. Roland, the owner, was very helpful and came to do an estimate that very day! There was no hard sell, just a genuine concern for the customer. In addition, his price was excellent and the carpet was ready for installation within a couple of days.
He had a great installing team come who were neat, efficient and very pleasant. I highly recommend Summit Carpet! We are super happy with this decision.