University Of Utah Daybreak Clinic

Don’t take a child to the urgent care here. They will bill your insurance as a new pediatrician visit and not an urgent care visit. Our insurance refused a new patient billing code and we were stuck with a $ 350 bill to see a pediatrician about a fever.
We were visiting from out of state and our insurance didn’t have any network facilities in Utah. We asked ahead of time if we could pay cash, but the facility refused and said they would give us a cash discount afterwards if our insurance didn’t cover. But that was also a lie. If you refuse to pay an incorrect billing code they will send your bill to a collections agency.

When checking in, their system makes you have to make a pre-​payment before allowing you to go any further. We hadn’t even decided on going forward with the treatment and they had already billed us for it. I feel that for them, receiving payment is way more important than treating you.
We were very misinformed about how much an alternative treatment would cost versus the original treatment. This meant that we would need to come back another time to go through with the treatment. They messed up, and in turn messed up our schedule.

Their facility is really great. And the staff were friendly. The only thing I did not like were the weird, retro chairs because they were uncomfortable to sit in. And while waiting in the waiting area, two people made comments about either disliking a certain chair or wanting a comfortable chair, I totally agree with them.

I was recently referred by a doctor at the SJ Clinic to the ER at that facility for a round of IV antibiotics for a bout of cellulitis. When I arrived at the ER the doctor questioned the other physician’s diagnosis, common amongst UofU physicians, and against my wishes basically turned the IV antibiotic visit into a full-​blown ER visit. Ultimately, after running a multitude of tests the ER doctor agreed with the initial diagnosis of the initial physician and IV antibiotics were given, but I was charged both my doctor visit co-​pay + the $ 250 ER co-​pay and my insurance is denying the claim. After years of sub-​par care, billing issues, etc. with numerous UofU facilities across the valley, I am moving all my medical records and services over to St. Mark’s/Morning Star, with the only exception being my amazing dermatologist at the South Jordan UofU facility. I will not be returning for anything else going forward… just too many blunders to feel comfortable with the care I receive. Not to mention the time spent on the phone with my insurance and the UofU billing office, whose staff is unfriendly and unhelpful.

New facility — VERY zen. Extremely easy to get an appointment. Staff is top notch — just what you expect from U of U medical facility. Very pleased.

I love this new clinic. Finally, I can still get the awesome care of the University health system without driving forever and a day away.
It’s still brand new and shiny and looking great. There are door greeters when you was in, ready to direct you to your clinic or hand you a mask if you’ve got the plague.
Pharmacy can be a little on the slow side but not terrible. They give you a vibrating pager thing so you can wander, not that it’s very big to begin with. They have their own Moran eye clinic and you can try on frames there. The pharmacy store is stocked with all your first aid basics, plus candy.
There is a small café with great prices, but I haven’t had the pleasure of eating there wt. the only times I have visited, either myself or my child were sick so we didn’t want to stay and spread our germs.
If you need a pediatric same-​day visit, they are awesome at getting you in right away. That goes for adults in the family practice, too, and they even have a DO on staff if you’re into that. I love this clinic. I almost didn’t want to write this review and spread the word, because right now it’s super chill and not busy at all.

The best medical care center in the valley. Upon entering, there’s always someone to greet you and if you’re not sure where you’re going, they’ll gladly escort you to your destination. I’ve been under the care of Dr. Laura Johnson, a family medicine physician. She has also cared for my family and friends. The receptionists, nursing staff, lab techs, ER doctors and nurses, radiology, and other departments are filled with the best people around. The center also has a yummy food court. Their sandwiches and soups are delicious.

I was very impressed with the customer service when I visited the Daybreak clinic. This was my first visit and it was a streamlined process from end to end. I didn’t fill out a clipboard of paperwork, instead I checked in and paid through a kiosk, including a one time signature for the liability and insurance agreements. There was a nice waiting area, and prompt response from the doctor. I felt that the entire staff was working to help get me in to see the doctor and taken care of. I spent more time with the doctor than I did in the waiting room.
The next time my family needs a physician or specialist, I’m checking here first.