Banfield Pet Hospital

I’ve taken my cat Gigi there a few times. Initially for her check up. I adopted her in Dublin, OH at Colony Cats & Dogs and it’s part of my contract with them. Plus she’s basically my child, why would I not?! I was pleased with the care, overall. The vet was very nice, and we discussed her ear issue that she was having, I got ointment and a wash, and instructions on how to care for her. We also set a follow up with the same vet in two weeks. Two weeks later and she is fine!
Every so often her ear gets icky again and I give it a good cleaning. Personally, I think she’s got a very sensitive ear.
She also gets her nails trimmed there. They do a great job. Next she will need a teeth cleaning. Something I know can be costly. I’m going to discuss with them and figure out my options.
I recommend them for anyone who is on a budget (who isn’t?) and looking for all around good care.

The vet clinic is clean and modern and the staff polite. Went there with a cat adopted from the attached Pet Smart shop that had all sorts of issues. Vet was young and new to the clinic, sounded convincing, but still was reading up our case on the internet.
I can and do do that myself, for free by the way, prior to seeing a vet. So when I reach that point where I go to one I would hope they know more than that.
My cat was not healed despite a steep bill and, as I heard later from the different vet I took him to next (second opinion after weeks of no improvement), the very heavy medication, that is just unnecessary strain on his system without doing him any good really and obviously it did not fix the problem.
I should perhaps add, for fairness, that the vet made follow-​up calls and seemed genuinely concerned.
If you are looking for a place where they treat you extremely politely, this place is maybe a very welcome change of your daily grind, so for customer service in terms of dealing with a complaint, definitely 5 stars, no doubt about that. That is very, very much appreciated, but it is not why I went there. Ultimately I really would need more experienced people and lower bills.
PS: I agree with Cara B., the wellness plan seems nice as a comfort for the mind, but if your pet really gets stubbornly sick (or your vet can’t find what’s wrong for whatever reason) this wellness plan won’t help you much.
PPS: One day after writing this their customer service rep contacted me via Unilocal in a very apologetic manner and asked for me to contact them to discuss my negative experience.
That is definitely worth a positive comment from my side and I acknowledge the effort, make that 3 stars then, there, (even though I am not sure if they would do same if there was no Unilocal).
I guess if you are not happy with what you get you seem to have the option to call in and complain, if that helps with your sick pet is a different question.
I feel sorry, but honestly, if Banfield was cheaper, a private clinic and not corporate I might judge milder, but in this case really I feel a bit uncomfortable changing anything else.

3.5 for veterinary care. ZERO for the Wellness Plan (Corporate)
The staff is great, knowledge, forthcoming and helpful. Dr. Hall is a very savvy holistic caregiver that has provided creative solutions for my dogs. She recommended a compound drugstores when the medication was astronomical. Probiotics for dietary issues and simple home remedies. The care my pets get is top quality. Negatively I didn’t have such great luck with their other clinicians. I returned three times for a serious problem that was misdiagnosed until I saw Dr. Hall. The store environment is somewhat off putting. It’s not comfortable to wait in whatsoever. It’s not private and is overstimulating for the animals. I also felt pressured to buy stuff there which is generally overpriced.
ZERO stars for the Wellness Plan Scam! Don’t even consider it. It’s implemented by corporate and there is zero customer service. They charge monthly for the life of your pet or longer! Nothing was really covered so I’m not sure what I was paying for. Their billing department (which is laughably ignorant) never returns calls and sends spam reply emails to every inquiry. The locations/​branches don’t have access to your account so it’s not their fault they can’t help you.* I went so far as to physically mail them checks when they couldn’t update my billing account and their online site does NOT work. They cashed them and never credited any of my payments. This went on for months. The accounts went to collections and they would no longer see my dogs until I paid in full for 2 years! I paid it all just so they’d see my dog in an emergency. I’m still paying off the other account so hopefully my other dog stays healthy! I’m seriously worried I won’t have care and considering changing vets entirely because of this hostage situation with the wellness plan. NO animal should suffer because of their corporate incompetence.
*Don’t be surprised if they reply here with an 800 number to call to discuss my situation. I’ve done several surveys and spoken face to face with the local office manager. They say they «want to address my concerns and listen» which doesn’t help since nothing comes of it.