Heights Animal Hospital

AVOID this place. A few months ago, my cat got really sick. It was after my regular vet had already closed for the night, but I saw that this place was still open. I called and could hardly hear the receptionist, as my cat was howling in pain. I told her I was bringing my cat in and to be expecting us. I was then informed that they were closing soon. This was obviously an emergency, so I told her to go ask the vet if they could wait for me to get there (I’m only a few blocks away). She came back and told me that they were closing and to go to the ER… which is about 45 minutes away. Obviously, these people aren’t in the business of SAVING PETS. They’re more worried about closing their doors at 7pm on the dot, like they’re a freaking Kmart or something. Shame on you.

I highly recommend Cleveland Heights Animal Clinic. They literally saved our 12 year old Golden Retriever Murphy’s life. Murphy has had a lipoma for the past few years under his left arm, but in May it started to grow rapidly and began to hinder his ability to walk. We had always gone to Gateway Animal Clinic in Tremont, so we took him there and they basically said that his best days were behind (rather callously) and all we could do was make him comfortable, without taking a thorough look at the lipoma.
So we took him home and tried to keep him comfortable, but eventually, part of the tumor started to become necrotic and bleed, so we decied to take him to the local place, Cleveland Heights Animal Clinic. Dr. Kleinman was very kind and understanding of our situation, and although she also thought that there was nothing to be done about the tumor, she gave us medicine and a treatment plan for the necrosis and told us to come back in a week. The following week we went for the checkup (at this point thinking he had maybe a week left before we would have to put him down) and to our surprise Dr. Kleinman reassessed the tumor and decided that it would be removable. She came in on her July 4^th holiday to spend 4 hours removing Murphy’s tumor and did so successfully. When they took it out it weighed almost 9 pounds.
One month later Murphy is completely back to normal and healed up. He could live another 3 – 4 years it seems. Just a month ago we had resigned ourselves to the fact that our best friend would be leaving us, and now he has a renewed life thanks to Dr. Kleinman and the staff at the Cleveland Heights Animal Clinic. Throughout the entire process we were extremely impressed with the attention and care they gave to our dog, and we will always use them for out vet needs while we live in Cleveland.
In addition to quality care they are timely, professional, and reasonably priced. If you are looking for a new vet, there is no need to look further

When we first moved to the neighborhood, we were shopping for vets to take care of and board our dog. We tried a few before we settled on Heights Animal Hospital. It apparently had a bad reputation, but we have not experienced any of it. They have taken great care of our dog. Boarding, grooming, as well as routine medical care. Their staff is friendly and attentive. Our dog is walked regularly when boarded. He always comes home clean. Prices seem reasonable. Theirs hours are different, because of the Jewish holidays and sabbath. They are closed Saturdays, but open Sundays. It’s always good to call before you stop in. I really have to recommend them for all of the good care they have provided our pets.

I took my 1 year conure there for a basic office visit, trimming… Not only did they cut the quick, he burned his beak with a cauterizing gun, trying to make it more «malleable» so he could cut his beak with regular un-​sterilized dog nail trimmers, luckily i stopped him from doing major damage, (if you don’t know a birds beak is not just like a nail, it is actually a sensory organ that has many sensory receptors), lets just say I wanted to leave in a hurry. After cooling down for 2 days, I went back in to try to make a compromise as i didn’t feel i should pay for him hurting and traumatizing him especially that the visit only lasted 5 minutes, and the office manager said «well you already paid there is nothing i can do», she could of refunded me, but she was just bean uncaring, she is way worse than the Dr, someone like her should not be working with the public. I asked if how she would feel if she had a cauterizing gun to her nail, she repsponed with «hes an animal not a human», which is a good indicator she is in the wrong field. The Dr. wasn’t horrible person, and I’m sure he is very knowledgeable as he has been practicing for 50 years or so. just too shaky and poor eyesight which isn’t okay when working with 2 oz birds, and maybe in the 60s or 70s the «procedure» that tried to do on my bird was okay, but i don’t think this fits today’s standards as far as rare breeds of birds go. I DO NOT recommend going to this facility, as in my experience they don’t care for their patients, and are just in it for the money.