PetSmart

Pro: gigantic parking lot.
Con (which technically isn’t PetSmart’s fault): the Nutro rep talked my EAR OFF uninvited. All we asked her was if she knew where something was in the store (there weren’t other associates around). SMH.
I guess I’m «spoiled» by the welcoming associates at the location I go to, but the cashier here looked like he couldn’t have cared less that we were there.

I have never had a problem at PetSmart. They’re organized, clean, and friendly. The staff is friendly and accommodating. The only reason why I am giving this location four stars is because my friend took her dog to the grooming area and had a very bad experience. She is an honest person and because of what she told me, I have been scared to take my dog here to get groomed. So, I don’t. I wish I could but after reading the other reviews, I’m convinced not to.

I took my in for a haircut, I was later called and told there had been a «little accident». I go back to Petsmart and went immediately to grooming who refused to speak wtih my and called the store manager. The manger tells me that as my dog was being cut they believed he became anxious somehow got away from the groomer, fell on the floor and had a seizure. My dog is a imperial shih-​tzu and weighs less than 5 pounds, everything went downhill from here. The staff were not very cooperative, no incident report was given to me, I had to demand they take a full body x-ray.I am very displeased with Petsmart and will NEVER take my dog here again to these unprofessional people. Please Beware!

Okay, I really feel bad writing this review because I know how hard they work in the grooming department, but at the end of the day, my dog looks awful!!! My dog is a poodle mix and has curly fur. He was a little matted and so I knew he would have to be shaved down a little, but asked if they could keep it as long as they could. They showed me what they would cut it down to, and it wasn’t ideal, but I was ok with it. I also asked that they just brush his tail fur (he has longer fur on his tail like a golden doodle). I go to pick him up and he is shaved so short, that I can see the pink of his skin. They shaved the base of his tail, but then poofed out the fur on the rest of it so it looks like a cleaning duster, and they barely touched the fur on his face or ears. I mean, I know it sounds bad, but he looks SO bad it really kind of sad. When we adopted him 5 months ago, he was at the shelter because he had been left out in a backyard and was so filthy that (from what I am told) him and his brother smelled up the whole shelter. They had to shave him down, and we adopted him the next day… even that was a better haircut. I know he didn’t need to be shaved down that far, and now the poor dude just looks sad. I respect how hard they work, and I have seen other dogs come out looking nice, and thats great, but at the end of the day my dog came out looking crazy and sadly I will not be returning. My parents both have standard poodles who just went to get haircuts elsewhere who went to the groomers in the same condition mine did, and they were not shaved that short, I am very disappointed and am patiently waiting for some fur to grow back asap!

Why go to Petsmart when you can go to Petco right next door? Especially when the customer service is horrible. My husband simply called for some quotes on grooming. The lady on the phone made it seem like we were such a bother to ask our questions. My husband wanted me to confirm the prices and I got a sigh and attitude on the phone. So I said, never mind, I’ll go to a pet store that’s nicer. So we did! Samantha at Petco was HAPPY to answer our questions and she remembered my dogs name! Customers don’t care what kind of day you’re having and we shouldn’t have to apologize for asking the same question that you may have been answering all day long. We weren’t there all day when you answered it before. We simply ask for expedient and friendly customer service.

I brush our kitties at home and usually do good a job. I decided to have them professionally groomed (just brushed out, no bath). Lukas was good… but HOLY COW. Emma took the prize. Melanie ROCKED! She was able to brush out bunches of fur. I see Emma visiting Mel more often… LOL Thanks Mel… You’re the best!