Verizon

This was not my first experience with this Verizon store, but it was a great one. Our family came in looking to split our family plan and ask questions about upgrades. I left with a new plan in place and my new phone all set up, and my husband had all of his questions answered. We worked with Chris (unfortunately I do not know his last name). His customer service was awesome; helpful and approachable, not at all pushy. He helped me find a good case and screen protector for my new phone and helped get everything transferred over for me. My parents were so impressed that they asked if they could work with him when they return later in the week to do their upgrades!

Verizon is an evil company that takes advantage of its users. With that being said, I’d like to separate Verizon from this particular Verizon store. I have been here a fair amount over the years for various needs and have rarely had good service. I feel like a mark when I walk in. The reps definitely have a clear agenda focused on selling as much as possible. I’ve never had a rep actually listen to my entire story before trying to sell me a fix. It is very obvious that the reps have games they play, for example, the person who sells the most cases gets a bonus.
I recently went in for an upgrade and with it an explanation of the new no contract plan vs. the contract I’ve had for nearly a decade. The rep never actually listened to my question. Instead, he pulled out a sheet and confusingly showed me how I’d save money that would allow me to spend that money on things like insurance, a larger phone, more data, a case, and extra chargers.
I went to another store and received a very thorough explanation and an honest assessment of my needs as actually requiring less than what I was told at Verizon.
Verizon is full of fast talking salesmen who have already wasted time they could be selling on you by saying hello. They are not quick to fix problems, instead shifting the blame to the customer wherever possible. Don’t waste your time here.

Be sure to go to this location as it is the only official Verizon location. Ask to see Art. He is amazing. He knows what he is doing and he goes above and beyond to be sure all questions are answered and all issues resolved.

Went in to upgrade to an I6, did not have to wait to long to talk to an associate. The associate explained everything clearly and was efficient. Alway make sure you read what they ask you to sign on the tablets, I asked for a two year contract with no insurance and almost signed for the edge program with insurance. Other than that my experience was great!

Horrible. I went into the store because my cell phone would not hold a charge. Some months before I had gone in with the same problem, and someone had been very helpful in solving the problem (a bit of dust in the terminal – easy to fix and no charge). Not so the second time around. This time I was given all kinds of nonsense about how I had probably «fried» the battery by leaving the phone charging overnight. I was told the problem could not be fixed by Verizon and that I would have to go to Interstate Battery in Williston. The customer service (I use that term loosely) person then tried to get me to upgrade my phone to an iPhone for FREE. Of course, this turned out to be a lie because it was not free; it would have cost me an additional $ 250 per year. It was clear he was uninterested in helping me, but merely wanted to sell me a new phone. I ended up fixing the phone myself. Verizon take note: once I’ve purchased a product from you, your job is to service it for me, not try to sell me more stuff. You already have me as a customer. Take care of me. The manager of this store should be ashamed that his employees attempt to take advantage of customers this way!

The sales people in this store are not seemingly completely untrained. They misapplied our edge contract and I have spent more than 2 months trying to get it corrected by them and by Verizon Wireless corporate. Corporate tells me it can only be fixed by the store, and the store says the system won’t let them do it. Why am I in the middle? Do they have any control over their store locations? I have filed a report with the Better Business Bureau and will next proceed with small claims court as the mistake is costing me over $ 350.

THIS PLACE IS HORRIBLE! The staff is horrible and so rude they made me cry. I cannot believe that this place exists. I will never ever go back again.

If I could give 0 stars I would. The staff at this store are absolutely terrible! I’ve only dealt with males at this store, and they are the rudest, and I mean rudest people I’ve ever dealt with in any kind of retail environment. They act like its such a hassle to have to be dealing with you. I had a crack in my screen 1 time and they pretty much told me to F**K off or spend $ 800 on a new phone. when in reality I just had to call Apple up and get it fixed for 200.00. Even when I’m in there buying a phone and giving them my money they can’t force a smile and pretend like they enjoy their jobs.

Although I had a problem with my phone, two amazing ladies at the South Burlington office knocked themselves out to resolve it, even staying late after the store had closed, and fighting against an unresponsive national system. They were ingenious, persistent, and did a great job.
Almost everybody is going to have a phone problem at some point. The question is who will really work to resolve it, and those two really get A plus. Thank you, Angie and Michelle!

I had a hard time letting my iPhone go in favor of upgrading to another one, and Andrew helped guide me through the process with patience, skill, humor, knowledge, honesty, and most importantly, chocolate cake. Seriously, what store listens to you whine, cry, and then gives you cake? Andrew, I hope you read this: thank you. You made my day… and what do you know, this phone IS faster. :)

Great service by professional staff. Craig L. was a pleasure to work with. We let Scott B., the store manager know of our good experience. We will return for future business.

Takes a while usually when you get there, but staff is well-​trained and can answer questions and help you get whatever you need to get done done!

NO MEANS NO. Very rude customer service, lack of professionalism and overall a really terrible experience go to ANYONE other carrier. After Scott attempted to get my boyfriend to buy a case and car charger etc to go with his new iphone 3+ times and us both saying no thanks 3+ times they sent a second sales man Joe over. He started in on the same sales pitch and I said we already said no 3 times, NO means NO. He told me, «No doesn’t mean No.» I guess Joe is trying to rape our wallets! He also told us that «an iphone is an investment», which is very funny because they go down in value not up, I guess he has never owned a real investment like property? JUST SAY NO TO VERIZON.

Excellent, amazing, fantastic service! I only had to wait a few minutes despite the store being very busy, and the gent who took care of me took three seconds to assess the issue with my defective Galaxy Nexus, and ran right back to get me a replacement, which he took more care to set up than when I originally bought the phone.
When I asked about buying the extended battery, he carefully processed my items in order to get me a great discount, and when I asked for screen protectors, he even checked to make sure I really needed them, since they came in a three-​pack and he thought I might still have a couple at home. Really excellent!

Just left the verizon wireless store in So. Burlington. I now remember why I avoid this at all cost Lousy service, perhaps the most arrogant companyI have ever done business with you. They basically don’t care if you do business with them or not. Had a customer tell me he had been waiting for 20 minutes and a rep said that’s good it is usually a 45 minute wait. Now that is something to be proud about!

Worst customer service I have ever received, EVER. DO NOT go to this corporate location. They clearly work on commission and will do anything to get an extra dollar out of you.
They would not honor my previously quoted price, which was already charged to my account, and kept giving me the «we’re not authorized to do that» line no matter what I asked them to help me with.
Long story short, I paid $ 60 less by not upgrading my phone at their location. Treated me horribly, will never go back.

A direct descendant of Ma Bell, the staff at the South Burlington Verizon store keeps up the indifference to customers tradition perfectly. «We hate our jobs. Go away. We can’t help you, so why are you still here?»
If you want an iPhone that bad, order it online or go to ATT (it’s about a mile down Dorset Street).

Verizon and I have never been on the same page it seems. Its sad because I love their coverage!
So I was a customer of Verizon’s for about 7 years. During this time something simple like getting my bill to be correct was hard for them. The 1 – 800 number was pretty much useless. So I came here most of the time.
So to start off. When you walk into the store you will be greeted by one or 2 people. From here you must «Check in». They take your name and phone number if you have one. This is a great idea. The only thing is… If you come during any peak hours of the day like after work be ready to wait a long time before anyone sees you. Maybe a good 30 – 60 minutes (Even if its a 5 second question about your account). So if you got time to kill make sure you have a great app or something to keep you entertained with!
The stores lay out isn’t to bad. Its your basic wall of models and accessories. All of the models are live. You are able to pick them up and play around with them. So that’s a plus here.
What made me leave?
1) Long waits in the corp stores. (In some cases poor customer service but not always)
2) The 1 – 800 number is useless. If you want a fix then you have to visit a local store. Not an issue if the store could answer a simple question with out having to wait an hour.
3) Billing with Verizon was never correct. So many times through the years i would have been over billed for items I never got nor wanted.
While this isn’t always the stores fault per say… They are still a rep of the company. As much as I liked Verizon’s signal in my area its just not worth the hassle! The corp store didn’t help very much either. So now I’m with Sprint for now.
An ok ²⁄₅! Also they only try to push Android on every customer… Why? So many better mobile OS’s out there!

Verizon wireless is probably the best cell phone company in Vermont. Their reception is sort of bad, but when you think about the terrain it is understandable.
I have some good and bad memories of this store. Most of the bad ones are due to their cell phones dying suddenly which isn’t really the fault of this store, per se.

Maybe they are five stars anywhere else, but not Vermont. They admit their digital coverage is limited in Vermont. Sales people are annoying and pushy for the add-​on packages like Vcast and txt messaging packages.