Guardian Moving Systems

Horrible company, half our stuff was left here and now we do not know what to do with it. Make sure you don’t talk to Jack Levy, I called 10 or more times today and was told he was on the phone and would call me back but that never happened. And each separate person I talked to said «OH NO», «REALLY, I WILL HAVE SOMEONE CALL YOU BACK IMMEDATLEY.» AND «OK I WON’T TRANSFER YOU I WILL GET BACK TO YOU RIGHT AWAY». Nothing ever happened. The moving people were actually laying down in the truck, so this probably happens all the time! They also kept saying that someone was going to call back, but no one ever did! What I don’t get is another moving company told me this was going to happen. So I called Guardian again and they assured me that they quoted right on the amount of stuff I had. But they only things they could put in truck was my sectional, bedroom stuff which was 2 end tables, a dresser and a mirror and bed frame!

This was not only the worst experience with a moving company, but also the worst experience with a company EVER. Just a note — this company is NOT out of LA, but rather Indiana. Interestingly, all of their customer service is in Florida. Not sure how that works, but I digress. Seven days before our move, we realized that we would not be able to complete the move ourselves with my husband’s bad back. They seemed nice enough on the phone, and Jeff Gore, the salesman was personable and helpful. He gave us the quote, we digitally signed the contract, and we exhaled a sigh of relief. This was the beginning of our nightmare. After realizing that they have changed/​altered the name of their company numerous times due to the negative reviews that resulted from their exceptionally awful service, we discovered that the moving company we hired, then going by Guardian Moving Systems, was accused of stealing people’s valuables, breaking furniture, raising prices that were far beyond what the company quoted, and then holding people’s belongings hostage. I had a panic attack as I scrolled through horrifying story after horrifying story, so the following morning (24 hours after we had booked them) my husband called to see if we could cancel and get our deposit back. Jeff assured us that since we had cancelled within 24 hours, we didn’t need to worry about losing our deposit (they say that if you cancel within seven days, they do not return the deposit – it was now six days before the move). Despite what Jeff told us, we received a charge on our credit card from «Moving Ops» in the amount of our deposit. My husband called the company, where he was treated quite rudely, told that the sales rep had «lied» to us and we wouldn’t be getting our deposit back, and hung up on him. This was the beginning of a months long back and forth. We called the credit card company and disputed the charge. After we moved (using another company), I called Guardian Moving Whatever They Call Themselves Now and was promptly forwarded to their team in Florida (what happened to LA/​Indiana?) to try to deal with the situation. They told us that couldn’t do anything because we had disputed the charge. So began a month of back and forth with them. They refused to provide us with the «proof» of our cancellation (which Jeff had never sent) and said they no longer had access to his records because he, conveniently, didn’t work there anymore. They kept telling me they would call me back; however, as of right now, I am still waiting. Every time I call, the person in charge is never available, out to lunch, etc. Long story short, we ended up having to eat the $ 650 deposit. DO NOT USE THESE PEOPLE. SAVE YOUR MONEY AND YOUR BELONGINGS.

I hope my review can help other innocent people stay away from this company: Guardian Moving Systems in South Bend IN.
In brief, their movers are rude and overcharged me onsite and get my most expensive items lost. Some items are scratched and damaged. Some boxes and drawers seem have been opened.
My household stuff was delivered 2 weeks after I updated my delivery address with them. Although they promised they can deliver my stuff once my delivery address is confirmed in 2 to 3 days when I signed the contract with them. Once delivered, the movers refused to deliver with an 18-​wheels truck and asked for several hundred dollars more to use small truck. (The parking lot of my apartment is definitely good for an 18-​wheels truck. I told them this but they still insisted to use small truck and surcharged for that.) Otherwise, they refused to give my stuff and would just drove away. I insisted to move stuff by myself to save tip for these rude guys. They also refused and charged for the moving. After paying remaining balance ~$ 500 and the tip $ 235 for moving in cash, they started to move my household stuff from their truck. These guys are really experienced and good at this trick. They only asked for cash or money order. They know you will revoke your check once you found your stuff was missing and broken.
Eventually, 2 big boxes, 1 small box and a bed frame are found to be missing. They just walked away and asked me to contact
. I contacted that website and learned that this moving company won’t do any investigation until I submit my Claim Procedures Package form by MAIL, no option for fax and email. What a ridiculous! It is 2016, not 1916!
If they cannot find my stuff, the coverage for my loss is up to $ 0.60/lbs. A good estimate of my loss is ~$ 2000. If they just cover by $ 0.60/lbs, that would be less than $ 100. I feel being robbed.
What I have lost include a PS4 console and Wii U console just bought on Thanksgiving 2015 (i have receipts to prove that.), the most expensive pieces among all stuff. What a coincidence! Why the most expensive items are lost?
Once again, stay away from this moving company!
I also see a lot of negative reviews towards this company. I regret I did not do a good research to pick up a good one. Please post your review if you have a good experience with Guardian Moving Systems.
****************update on 03/​02/​2016***************
This evil company is very bad. The company name is just exactly as another company with good reputation. When you do your research online. Quite possibly, what you saw is the good company.
Evil company:
Good company:
Until today, almost one month later, there is no progress about my missing stuff. There is no any response from this evil company. Although I have called and wrote email to them many times. They just disappeared after such a bad service. As to
, I think that is a just another joke. They used
two months to collect my information and no update yet.
STAY AWAY THIS COMPANY

DO NOT USE THIS COMPANY!!! They just ripped me off for thousands more than quoted. If you use a broker to help you move do not let them bs you into using them. No communication, late, late, late. If I did initiate a call I would have never heard from them, yet they hold your stuff hostage. Pete Morgan Relocation Specialist, use that term loosely, is just plain and simple a criminal. I really, truly wish him and the entire company would rot in he!
DO NOT USE THIS COMPANY!!!

I hope the information I am about to give will be helpful to who ever is thinking of hiring this company to move their thing. I normally don’t write reviews but after the way I was treated I feel like people need to know what they are getting themselves into before signing any contract with this people. When I was looking for a moving company they were very nice to me on the phone, which made me put my faith in them. they gave me a price and told that I would be able to fit in about 15 boxes plus the rest of the things in my one bedroom apartment, which included my bed, couches, baby’s crib, two TV’s, center piece and TV stand, which I was happy to hear. Two days before the scheduled moving date I called to ask what time and day will the moving company be they could not be specific and was just telling me on the phone that I had to wait till call me. The movers came on a Friday at 4:45pm which was already getting dark outside, and as soon has the moving guy came to my apartment he informed me that I would need to buy additional space because my stuff would not and can not fit in the space that I purchased. He informed me that for an extra panel that I would need to pay close to $ 500 I informed him that I did not have such money (which still will not fit all of my items), I called the company and they redirected me back to go talk to the truck driver and they could NOT DO ANYTHING TO HELP ME. After taking to the truck driver he informed me that even if I buy a full panel that all of mine and my daughter’s things would still not fit!!! So I purchased half a panel for $ 240. There were two movers who came to pack the items instead of three but he was nice to explain all the things that the company did not explain to me before signing a contact with them. He also informed me that if there was no elevator that I would be charged $ 75 for each steps which was CRAZY BECAUSE THE SALES REPRESENTATIVE DID NOT INFORM ME OFF ALL THIS HIDDEN FEES. When my stuff got to Dallas my husband received a call stating that we need TO PAY AN ADDITIONAL $ 400 FOR THE TRUCK DRIVER TO BRING OUR ITEMS OVER… I CALLED THE CUSTOMER SERVICE A FEW TIMES TO SPEAK TO THE SALES REPRESENTATIVE THAT I SIGNED THE CONTACT WITH BUT THEY KEPT PUTTING ME ON HOLD AND TRANSFERRING MY CALL FROM ONE PLACE TO ANOTHER EVENTUALLY I WAS ABLE TO SPEAK TO SOMEONE AND ONCE AGAIN I WAS INFORMED THAT THERE WAS NOTHING THEY COULD DO AND I WOULD NEED TO COME UP WITH THE $ 400 extra being charged. We had to rent a U-​Haul truck to go get the things from there truck since we were not going to pay for the extra money I was going to be charged. Upon getting the items all the boxes were dirty and there were scratches on the sofa that was not there before. I AM HIGHLY HIGHLY DISAPPOINTED IN THIS COMPANY!!! I REALLY WISHED I HAD GONE WITH ANOTHER VENDO AND ALSO MADE BETTER RESEARCH BEFORE I HAD CONCLUDED MY MIND!!! I really hope this review was helpful. I WILL AND CAN NEVER USE THIS MOVING COMING IN MY LIFE ANYMORE AND I CAN NOT EVEN RECOMMEND IT TO MY WORST ENEMY!!!

DO NOT USE THEM!!! It will be less money and aggravation to carry your stuff on your back and WALK to your destination. My friend was stuck in an unfortunate situation and needed to get he belongings from Virginia to New York. She researched several options including UHaul and Pods. She found this company that promised low rates and excellent service. She called the company and spoke to a very helpful representative. She told him all the things she had and they gave her an estimate of $ 1200.00. She agreed to the service because it was considerably less then the alternatives. She expected that it might be a little more due to it only being an estimate. They gave her a tentative date of the following Saturday or Sunday for pick up and said that the drivers would contact her with the exact day and time of pick up. They told her that she needed to pay 70% down with check, cash or money order. She purchased a money gram money order at the local Walmart. Easy enough…
The Friday before, the driver called to say they would be there on Saturday between 3 and 6pm. They would call an hour before arrival. Still seemed good…
On Saturday at 5pm she had still not received a call so she called them. They told her that they were still 2 hours away and would contact her when closer. Ok, a little annoyed…
At 7pm, there was still no calls from them. At 7:30pm they called and said 20 minutes but at 830 they still were not there. They texted that they were still 20 minutes out… Ok, very annoyed and concerned.
They did not arrive until 945pm.
When they got there, they put 90% of her stuff on the truck and said that they needed the payment. She handed them the money order and they refused to accept it. They told her they only accepted postal money orders. The driver gave her 15 minutes to drive to the Walmart, cash the money order and return with the money. (Walmart was 10 minutes away). They said if she wasn’t back in 15 minutes, they would leave. Frazzled, she was just going to write a personal check… SUPER ANNOYED.
As she was getting ready to write the check, the driver told her that her belongings were taking up MORE than the estimated space of 3.1 cubic feet and he needed to adjust the estimate. Now her space was 6.9 cubic feet and the new amount due was $ 3,800.00. (yeah, do the math on that) bring on the hysterics! After fighting and screaming for an hour with the driver, they dropped the price to $ 1,900. (some deal) The driver FORCED her to do a video of how they helped her by dropping the price. So red faced and blurry eyed she did it. They told her they would be in New York the next day and would call an hour before they got to the destination. Super angry at this point…
On Sunday, she called to get a rough estimate of the time they would be there. She heard 3 different stories. They were still in Virginia. They were in New Jersey. They would have to wait 2 – 4 days to wait for the check to clear. They would not be there til Friday. Beyond mad now…
On Friday, they called to say that they were in the area and would be there shortly. But that they called the storage unit place and their truck would not fit. They would need to move her stuff to a smaller truck for delivery. When they arrived, they charged her a 500.00 additional fee for a «shuttle fee». They told her that they would not release her stuff unless she had the 30% and the shuttle fee. After an hour of screaming and crying, she got a small discount, realized she was fighting a losing battle and paid them. Now she is completely broke and not able to afford the new apartment she was in the process of getting. This company turned an unfortunate situation into a NIGHTMARE! They held her belongings hostage and financially raped her. They were sweet as pie to gain her business and then price gouged her when she had no other choice. If you value your sanity, steer clear of this company. ANY positive reviews are LIES! Unilocal will not allow me to post without a star but I would give negative stars if I could!

ZERO STARS! This company is a scam and is not the better rated Nashville TN company! Do your research and you will see how horrible it is.
The experience starts off easy, with what you think is a good salesperson. The salesperson will not disclose everything; like the fact that while you quoted one cost only to have it doubled once it’s on the truck. It will cost you money to have it removed, if you chose not to use their service once it’s loaded.
They will not keep their scheduled pick-​up or drop-​off dates as their truck is broken… Only to show up in a uhaul or Ryder truck… SERIOUSLY???
You will be told that 65% is due at the time of pick-​up, only to find out they won’t even consider sending it to the new location without you paying the rest of the money due. They only deal in cash (cashiers check or postal money order), so you have no recourse when they hold your belongings hostage. In the 21^st century, how many large companies don’t deal in credit cards?
Delivery will not be when promised and it is likely they will make you sign before they drop all of your stuff off– DON’T SIGN UNTIL ALL OF YOUR BELONGINGS ARE ACCOUNTED FOR!
Their customer service is terrible and you have to fight to get someone to give you a straight story or answer your questions in a timely manner and accurately.
I can only think, that after my experience, this place is full of a bunch of criminals performing highway robbery.
If I can save one person the heartache I have experienced– please use another moving company and spend a little more money. In the end, you will have spent just as much with Guardian Moving Systems and lost a few years of life in stress, frustration and aggravation.

AWFUL EXPERIENCE!!! They initially quoted me around $ 1660. After the initial conversation it was difficult for me to talk to people (waited 10 min on hold once before hanging up). I called 2 – 3 weeks later to give an update list of items I would be moving to see if the amount would change, and was told someone would contact me a week before my move to update my list. When that time came, I played phone tag with them for days. I ended up emailing my updated list, but was never contacted about it. On moving day my estimate MORE THAN DOUBLED to $ 3400. When I received my items in California, 6 of my plastic tubs (about $ 10/​ea) were cracked and damaged beyond repair. I called to complain and they said I can file a claim but it may not be honored since they are listed as «boxes» and not «plastic tubs” — even though their employees made up the list!!! When I complained about the drastic increase in price, they said, «Sorry for the inconvenience.» I recommend you stay FAR away from this company and give your business to someone more reputable.

No star should be an option!!! Boy, if only I had read these reviews first! It’s scary how similar my experiences have been! I recently moved from IL to CA. I dealt with a sales scammer named «Pete». As with the other complaints, I got what I now know was an incredibly low-​ball estimate just to get my business. The estimate was $ 2599. Then on the actual moving day, the movers showed up and the move foreman immediately told me it was going to be «much more». When I asked HOW much he said maybe $ 3500-​$ 4000. I told him to STOP PACKING, I can’t afford it. They stopped, we talked, he told me if I could swing a deposit of $ 2000 it would work out ok. So, based on that we went ahead. Two hours later, all my stuff is packed and on the truck, and he says, well, it came out more – $ 5500!!! and I had to pay $ 3700 deposit on the spot which I did not have on a moments notice! What is the point of an «estimate» if it comes it at more than double! My stuff is still sitting in Chicago while I scramble to get the funds together to have it shipped to me! Customer Service is non-​existent, I have not successfully gotten to talk to anyone to express my dismay. They have a scam where they pretend to have a complaint service (
), don’t fall for it, it’s just part of the scam.

Wish I could give it negative 5 stars. Please avoid this dishonest business or you will regret it like me.
Issue 1, dishonest sales technique: Initially over the phone, we got a quote for $ 2899. But upon pick up we were told we had to pay for more than $ 4900. Turned out, the cubic feet quoted for us was much less than what was actually needed even though when we were getting the quote on the phone, we almost had all the boxes sealed and ready and told the quote guy every item (including the size of each box, the physical dimensions of furnitue pieces) we had. However, in reality, we were short of 250 cubic feet when we were quoted only 616 cubic feet. In addition, we were not told that the rate would be 50% more for the extra cubic footage. What’s more, they charged extra for the stair cases even though we already told the quote guy that our apartment is on the second floor. Since it was too late then when the pick up guy showed up, we had to accept the new price. BTW, the movers damaged the exit sign during move and didn’t do/​say anything about that.
Issue 2, delay, delay, and delay: Upon pickup, they said they could pick up Sunday or Monday, not necessarily Sunday but definitely Monday. On Monday, they said they could not come on Monday because the truck «broke down» but they promised to arrive at 9am on Tuesday. We then told them we have a flight on Tuesday afternoon and asked for 8am instead. They agreed. On Tuesday they didn’t show up until 10:23am. It was such a rush we almost missed the flight. Upon delivery, the delivery guy Henry changed the delivery time more than 4 times from Thursday to Saturday, and all the changes are last minute changes. He would always say he’ll come over in an hour or so and every time we called him back after that promised time he would say another hour. Reasons used include truck malfunctioning, police stopping, dealing with other customers, boss’s directions etc. We have been waiting in the apartment and had to cancel all the other plans just waiting for him to show up.

I also wish I could give this company a 0 or negative stars! I read reviews of the Guardian in Tennessee thinking it was this place when the sent me a quote. I hired them because they were really reasonable price in quote. That was the last positive experience I’ve had with them so far. I gave my credit card to the sales rep to charge a 20% deposit to lock in pick up. At pick up I was told it was never charged so now I would owe them that $ 220 plus the 50% off balance at pick up. After they had everything in the truck they told me my estimate was off by over 100 cubic feet and it was going to cost an additional $ 300 which is impossible because I gave the sales rep dimensions on every piece! I told him to take one large item of the truck because it didn’t even cost $ 200 and instead of moving it I’d just but a new one. He proceeded to talk to his boss on the phone in some anguage I didn’t understand and told me they would give me a discount. I was given stacks of paper work to fill out, which included a credit card authorization form for pick up cost, but was then told by the driver that they couldn’t accept credit card only cash, money order or check. I said «then why the he’ll do you have a credit card authorization form?» I was so frustrated and stressed and already stress because I’m friggin moving out of state. Using a moving company is supposed to relieve stress, not create more! I told him I didn’t have checks and he asked me how much cash I had on me!!! This place now seems so shady to me and they still have my stuff. I can’t get ahold of anyone at the company number to reassure me or answer my questions, I am in a panic about my stuff and feel completely lied to. Save yourself the stress and panic… Do NOT Use This Company!!! I will update this review if and when my things are delivered.

Should be zero stars. This company uses the name of a reputable company and a discount quote to reel you in. Don’t fall for it. They call with a quote and demand a deposit before you get off the phone «or you will lose the discounts» so that you can’t 1. Change your mind 2. Do research on them .
Once they have you locked in for a date of your choosing, you find out it’s actually a two day window. Don’t count on them showing up the first day. They only have one driver. Alex, the guy that has all the excuses and sob stories about how his truck broke down and that is why he is late, and has to get a rental truck (at an extra cost to you), and does not have a team of movers, so be prepared to do the heavy lifting you thought you had hired the company to do.
On the second day, no one called until I repeatedly called them, hours after the driver was supposed to show. That’s when the excuses started pouring out. As the sun started to set, I started getting anxious, the «two business» day period was over. I wasn’t waiting any longer, I found out via the help of a just posted Unilocal review, that the driver had just completed a drop off in NJ, hours away. The review woke me up to the continued nightmare I would have if I let them take my stuff. At nearly 11pm I got a call from the driver saying he was getting close, I told him not to come, I didn’t feel safe being alone with a male driver that late, not to mention they failed to produce the services as we agreed.
So if you have already been caught in their web of lies, I advise you contacting PayPal to get a refund. They are aware of this scam of a company.
Also to add, I just found out that they sold my info (address, phone #, date of birth and SSN) to a «process serving» company to scam me. Literally days after finally getting my refund from PayPal.

BEWARE! DO NOT USE THEM… my boyfriend signed up with them and paid their deposit before I was able to look up the reviews and not one review lied or exaggerated… THEY STEAL YOUR MONEY and by the time they get to your house it’s too late to find another company (even if you didn’t mind losing your deposit… which would be well worth the loss). They quoted us $ 1200 for a one bedroom apartment with minimal furniture and very few boxes, showed up in a BUDGET truck (rented) and then told us the cost would be $ 5500 and their credit card machine was broken. They refused to load the truck without the check, forcing us to pay them that amount (not on credit) since the flight was set for the next day. Who knows what will happen next, as we haven’t received our stuff yet and the horror stories seem to be spot on in accuracy so far. Wish us well, this is a NIGHTMARE. Also, get an inventory sheet, since apparently they «lose» stuff often… which is hard to do unless stealing or selling it off.

If I could give them 1 star I would! They are currently ripping off a friend of mine the same way others have reported on Unilocal and other sites. Something needs to be done!
The final cost given for the move is 500% more than the original quote. Essentially, you used deceptive ways to con your customer out of an additional thousands of dollars.
The Sales Guy, said there’s nothing he can do. I either pay it or his stuff stays in their storage facility. They need to be shut down!

Do NOT use this company! They are taking peoples possessions and holding them hostage. If you’re lucky enough to get your things back, it’s months later, damaged and very costly! They are not BBB accredited. Look on the fmcsa website, put in their dot number and you can see the list of complaints. I also found out not to have a binding estimate. That’s where they will charge you extra on the other end

As if moving across the country wasn’t stressful enough, this company made it down right MISERABLE. They were 10 days late delivering and completely unreachable. I had no idea where my stuff was and when/​if they’d show up. Horrible customer service, tried to charge an extra $ 500 for no reason, and just a nightmare to deal with.
DO NOT USE GUARDIAN!

Absolutely awful; please don’t use this company!!! Please be aware and stay away.
They lied about being BBB accredited which they are not!!! One of the salesman even sent me a BBB listing for a different company with a similar name. I called the phone on the BBB listing and they said they get these calls all the time and that is not them.
My salesman was Jon Spitz. He told me he was going to be my point of contact throughout the whole moving and was NEVER able to reach him after I handed over my money. He refused to answer my phone calls or emails. My belongings were transported multiple times by different companies. Jon will try selling you on that they don’t contract out their work but they do. My belongings of course got lost, delivery was 3 weeks late, and my items arrived damaged. I’m without 4 boxes of my belongings and ALL! my furniture has minor chips and my desk has major damage. Looks like someone dragged or dropped it a few times.
It was very stressful working with this company. As if moving across the country was not stressful in itself. Please don’t use this company. I don’t wish this on anyone.
UPDATE! Their company name changes often, surprise, surprise. They operate as Guardian Moving System Inc. Address is 1251 North Eddy Street Suite 200 South Bend, IN 46 617.
1.866.994.6717

I wish I could rate them less than 1 star. A few key words to define this company: deceptive, rude, frustrating, unprofessional, unresponsive.
— They doubled our original quoted rate after they packed all of our items based on increased square footage that THEY estimated. Any square footage over the original estimation costs double– how brilliant for them. They hold your items hostage so what are you to do but pay the rate.
— The 3 movers were unable to lift our pool table so we were forced to leave it behind, even though they were aware we had a pool table to move. They said they could get other men on a later day but it’d cost extra. Now we’re out a pool table.
— They took 10 hours to move us out of an apartment! I can’t image how long it’d take if we actually had many things to move. They didn’t even pack items, just moved them.
— They rewrapped items just to waste money on supplies they charged us for (unfortunately they didn’t even rewrap them well because items were broken at delivery). They removed my bubble wrap to use theirs, threw away half used rolls of tape and them charged us for the packing supplies.
— Our couch was ripped and table was cracked upon arrival; I’m yet to open all of our boxes of fragile kitchen items but I’m less than hopeful
— Their customer service is unresponsive and completely obnoxious if you try to call them after you’re already under contract, they will dismiss you and tell you that’s not their department.
— They confirmed delivery for the contracted day the day prior, and then called two minutes before they were supposed to arrive to say their truck broke down 1.5 hours away and they couldn’t make the delivery. Not only did my husband and I take off of work that day but when they delivered the following day (at 6:30pm to almost midnight) the driver informed us that they left that day from the warehouse 5 hours away. Meaning we were completely lied to about the broken down truck.
I’ve never dealt with a business so dishonest and so terrible at their job and yet had to pay for the frustration and sub optimal service.
I’m honestly not sure how they maintain a business but save yourself a big headache and and an even bigger bill and go with a more professional company.

The worst experience I’ve had with any company I’ve ever dealt with. These people should not be in business. My move was contracted with International Van Lines and they were great to work with, but because it was a move cross country, at some point the shipment was turned over to Guardian Moving Systems. On August 24^th they sent an email saying my shipment had left the warehouse and would reach me within 1 – 7 days; the dispatcher would notify me 1 – 2 days before delivery. 10 days later I made my first call to Guardian and was told my furniture had not left the warehouse. However, no one I spoke to knew where the warehouse was, so there was no telling how long it would take to reach me when it did leave. 3 days after that, I was told my shipment would arrive within 21 business days. 2 days later, it had not left the warehouse and still no one had any idea where the warehouse was. At 7:30 am the next day, I got a call from the dispatcher saying my furniture would be delivered at 9 am that day. Then he must have looked at a map — as opposed to looking at the original paperwork in which we made it clear that an 18 wheeler would not have access to our street — because he revised the time to 11 am and told me I would have to pay an additional $ 350 for a smaller truck. The furniture arrived (fortunately I had someone who could receive it since I’d had no notice and was leaving town) with two of the chairs broken and a mirror broken. Two days later I received an email saying my furniture had left the warehouse and would reach me in 1 – 7 days.