The Home Depot

I love Home Depot. They have great customer service, the employees are very helpful and knowledgable. They have just about everything you need to fix up a home.

I do NOT like this place. The customer service is terrible (they’ll march past you trying not to make eye contact) So you’re left to your own devices to find anything. The size of the place alone is intimidating. How about a computerized location system? Then the staff wouldn’t have to be so bothered with people looking for things. Each time I’ve found myself there I’m asking «why do I come here?!» Forget about going through Home Depot for a Tuff Shed. Their ordering system and communication is abysmal. Home Depot called us saying they wouldn’t put up the shed unless we paid them more money. We told them we had not only paid at the store but that the shed was already up. The woman on the phone had a threatening tone saying then they «would have to take further steps».

Great location, clean store, lots of inventory, tons of employees — but as always a challenge to get a correct answer out of anyone. I always have to wait for help, even when there’s 4 employees standing in front of me — then, I always get a blank look from each of them. But! Got the table, great price! This table was ordered by phone, spoke with Chris, the manager — very helpful.

Don’t use the kitchen design services or buy appliances. Remodeling kitchen and expressly stated I needed HD to take point and also install cabinets. After spending $ 49 to have them measure and then design appointment, then $ 9K in cabinets bought they tell me they have only 1 installer for the entire Santa Cruz/​Monterey area and it would be 3 months before install and the cabinets would have to sit in my garage (and no kitchen either for that time). Had to hire a Contractor to do it and in process discovered HD measurements were off 1″. They also sold me new appliances including an OTR Microwave that needed an outside exhaust adaptor, only discovered this because I read the manual online to be proactive. Went back to store and no one could help, not the employees, manager, or Manufacturer. Basically I was sold down the river and left to fend for myself and of course the $ 49 that was suppose to be credited to my purchase was not and I’m told they will not refund since I didn’t use their guy for install… but they made sure they got my $ 15K into their cash registers! Beware!!!

I am giving this review one star only because it does not seem to accommodate zero stars.
Went to Home Depot on Friday to purchase an Ego 12 inch electric trimmer. It was the first time in over a year that I visited this big box. I guess I repressed my past experience with the store. I wanted to clean things up before guests arrived next weekend. I decided on the only model on the floor which was a 15 inch Ego trimmer for $ 50 more, since it would be a week before the 12 inch unit would be available. A very nice woman at the check out told me I could knock $ 40 off the price if I applied for an instantly approved HD credit card — so I did. I imagine my surprise when I opened the box this morning to find no unit in the box. The weight I sensed in the box was the charging uint — kind of heavy and the cord spool. This was a box that was stocked in the lawn supplies department — apparently unopened?
When I returned the box — I found my self playing third person communications game with the department manager through a sales associate. Sensing that it was also going to become a game of hide the boss — I asked to speak to the manager. He came out to speak to me and told me that no comparable electric units were available — but I could get a gas powered model. Duh! I indicated my displeasure about the the fact that they had stocked something without the unit — possible stolen in the store or ??. I told him that living in Boulder Creek made a trip to HD a fairly good trek. To add insult to injury, he did not know of Boulder Creek. He was somewhere between blasé and haughty about the situation. They were in fact out of every high end electric trimmer model. Makes me also wonder about their inventory non-​control system. A very nice woman named Chris handled my refund and I did apologize to her for being such a grouch. The star is for her. Ordered the unit today through Amazon prime (free delivery) for $ 20 less and I will have it by Wednesday. I will be billed on the new card HD for some paint supplies that I also purchased. I plan to pay the bill and return the credit card with this Unilocal comment. Needless to say it will be a while if I ever lay a foot that store again.

NEVER NEVER do a special order with them. Buying stuff at the store is fine. They have screwed up every single time we have ordered from them. Carpet. Windows. Doors. You name it. Something ALWAYS goes wrong. Never again. They are IMPOSSIBLE to get a hold of. The mgr Scott Levin is unreachable. They will turn their backs on you the second you pay. The only hope you have for returns is going in person. Forget about calling.

No No No.
Don’t ever get carpet from Home Depot. They kept my $ 50 measurement fee but would not do the carpet installation.
Welcome to a customer service black hole. Before you can get a quote you have to pay $ 50 for a professional measurement. After you get the measurement they will not give you an install date or timeline until you pay in full. I was ordering *in the store* in the design department but they still managed a lot of «not my department» hand waving blaming the other guy on the phone.
In the end they would not do the installation but they kept my $ 50. They claimed the carpet was pet stained and wouldn’t remove it. There is a small *old* spilled drink stain but no pet stain/​odor. It’s old carpet. That’s why I am replacing it. At best they are incompetent and don’t give a damn about customer service. At worst it’s a straight up scam to steal your $ 50.

Horrible customer service. I called the garden center to ask about a back of lava rocks for my azaleas. They acted like they had never heard of hydroton or clay pebbles or lava rocks and treated me with incredulity without searching the item on the computer. Complete assanine people.

I give this store a solid «Meh» rating. It’s ok. Like any box store they value quantity over selection. They don’t always have what you need, but if they do, they have lots of it! The items they have are reasonably priced and they typically have at least a single choice within most quality ranges. Where some stores might have the quality categories of Good/​Better/​Best this store has ok/​good/​pretty good.
As for the employee knowledge and courtesy, well, it’s a bit spotty. Some of the employees I’ve asked for help are very knowledgeable, helpful, and patient. Others are too busy talking with other employees or have no idea where to find anything in their own workplace. I once asked an employee where to find fuel line for a lawnmower and got the response «I’m not sure. Maybe you should ask somebody». He wasn’t being rude, just clueless.
I will say that the people there to help with self checkout are always quick to help and so far I’ve had hassle free returns, but the lady who advertises the children’s activities is way too pushy and gets irritating quickly.
With this store I feel like there is a good side for every bad and enough of both to warrant my continued patronage with limited expectations.

I enjoy shopping here. They have HUGE SIGNS everywhere labeling the whole store. I have found staff to be friendly and helpful; though I go in with a friendly attitude myself. People may find it advantageous to decide what they want before shopping in store; doing research and comparing designs, etc may make shopping easier. I LOVE that they are dog friendly, socializing is good for dogs and it makes shopping fun. If you don’t like doing research, noise, dogs or having your own opinion, shopping online (user reviews, yay!) may be a better fit. And thank the sweet toes of baby jesus for self check out

Came to buy lighting and a few other items. It has been a while since I have been here, but it all came back to me as to why I don’t shop at this location. The phone rings off the hook very loudly through the store. It’s like Chinese water torture but with a loud ringing phone. Last year was my first time at this store with my aunt and I was shocked at how obnoxious the phone was and she told me she asked management about it and they said they don’t have an answering service and it rings at the store until someone answers. Apparently she found it annoying at some point as well. Off to the Watsonville store… bye bye! Needs new management at this store. Can’t imagine why the employees would have to listen to that all day at work.

Let me just start by saying that I would absolutely not normally give Home Depot a 5 star rating. I’ve had dozens of issues with them in the past. However, my son and I went there a few days ago, looking for a very small screw driver to fix a toy he received for his birthday, and then immediately broke. We searched for, and then purchased what we thought was the correct tool. On the way home my son took the tool out and realized that it was not the right size. So we turned around and went back. The return was super easy, no questions asked. As we were about to leave my son asked me if he could ask the staff for help. I agreed and he approached a man there named Ron. This guy was amazing. He actually took the toy and fixed it for my son there in the store! Fantastic customer service, and what a great guy!
Thanks Ron!

By far the worst customer service I have ever had in a Home Depot. The clerks all have bad attitudes except a few senior guys. The young cash register clerks pay no attention to the customers. I’ve told the management that their staff needs customer service training. I hope they listen.

You only hear bad things about Home Depot. However, Chris was a big help with our Christmas tree; he even gave us an extra 10% off for buying the floor sample. In and out in under 15 minutes. That’s what I call Christmas shopping!

Normally love this store! But unfortunately today the service is far less than reputable. Hopefully next time they will be friendlier and say less «sorry not my department I can’t help you…» Maybe they should be trained a bit more…

Crappy customer service. Can’t find help and when you do they don’t know anything. They allow dogs in store even though sign says «service dogs only.»

Their appliance delivery has completely failed for me. The first available delivery time for my washing machine was a week out from when I bought it. Then they said they were going to deliver it between 2:00 and 4:00. At 4:30 they called to say they were going to be there in half an hour, but they never showed. Then, the next time they could deliver it was a week later. The team at my local store was apologetic, but unable to expedite it.
can deliver stuff over night: it’s hard to believe Home Depot can’t do better than two weeks. Hopefully they show up this time.

OMG OMG OMG!!! I never! wow… anyway I had to return a tub refinishing kit. There were 2 spray cans in the kit. The cashier opened up the kit took out the two cans and held one in each hand as if to weigh them to see if they had been used. She looked at me and said (while hold cans) «Did you use these?» I almost died. It was like a joke. I thought to myself am I on candid camera? I replied with that look on my face as President Clint «No, I did not have relations with those spray cans!»
We ran to my car screaming laughing…

This home depot is TINY for a home depot. The employees are friendly, but i always have to take much longer than i would like here. I recently special ordered a rug and the process was definitely not seamless. It took way too long and the junior employee needed a lot of help ordering a simple rug.
Their options are pretty limited, and parking can be horrendous. its okay, not great.

okay, home depot’s not perfect. They flubbed my delivery twice. But, here’s the difference between them and other mega-​businesses that have no one willing to take responsibility. Store manager Scott Lesan did. He had the fridge delivered to his store so he could make sure I knew when the delivery guys were coming (no sitting around for a 5-​hour window). Here’s the amazing thing: After the delivery,
Scott drove out to my house to personally make sure everything was okay. I never expected service like that, even from an independent business. They’re okay in my book.