Best Buy

If I can give this location for — star I would do it no question ask ! I been bought a lot of things for my house past over 5 years from TV’s, refri, microwave, etc… ! But recently they are so disappointed me in a big way.
I bought 2 flat screen TV Sonny for my bedrooms les then 6 months old, one good and another one suddenly black out. I call Best Buy they said they will send Geek Squad to fix it, here the result:
1^st time GS told me they need order new part
2^nd time the part they order is wrong, needs to reorder a right one
3^rd time the part they order is wrong AGAIN, need to reorder again
4^th time with a new part but I have to wait 4 days before I can turn it on.
Sorry my language they are so STUPID, they don’t know what’s their doing. Waste my times to deal with «BAD BUY «instead «BEST BUY»
From now on I told all my family and my friends stay away from Best Buy. Go to Costco much a better place for return policy.
Another thing is people working there I know for sure they are not acknowledged the products they sale. Bottom line who make minimum wage so they just don’t care.
I am totally DONE with Best Buy

Shout out to the homie in the laptop department for helping to convince my parents ts to get me a gaming laptop. You da real MVP

This review is specifically for the knowledgeable, efficient, kindly help given by Xyline and Luis. We have been there before to buy electronic and found Luis to be a great resource for information. Today, we bought a microwave and were glad to be buying it from Xyline because she knew what she was talking about and was easy to talk to and very pleasant. Luis got the very heavy box down from quite a height with no trouble, and did not mind when it seemed like we were going to change our minds. With their intelligence and people skills, those two will go a long way.
When we have changed our minds and taken products back to best buy at this store, it has always been fine. I have learned a lot about computers by talking to the people there, including Luis.

While on vacation I took my laptop in for a harddrive failure. initially they tried to make me spend over $ 300 on unnecessary products and I had to ask over and over just to have the harddrive repaired or replaced for the $ 150 as advertised. After 3 days I heard nothing, so I called and was told they could not perform the repair, but had recovered my data from the harddrive. When I picked it up, they said the computer was completely broken and that I should buy another one. when I got back to the hotel I opened it up and noticed they had DRILLED INTO THE FRAME and broke the frame of the computer. I took the computer to another Best Buy located in Pennsylvania and they promptly sent the computer out, had the harddrive correctly repaired, and replaced the entire frame of the laptop. In the process they damaged the track pad and I have now escalated a case with corporate. It appears the geek squad LIED about the computer to get me to buy a new one there, and DAMAGED IT to the point where it had to be completely replaced. what a joke, DO NOT USE THE GEEK SQUAD SERVICE, take this as a warning!

Not a good place to buy a appliances. Had to take 2 days off of work (but a no show for installing for both days) and Bestbuy does not stand behind the 3^rd party companies they contract to install. I had to eventually cancel my order since they could not get my dishwasher installed and told me that dealing with the installation company is my problem. They essentially wasted 2 weeks and left us with out a dishwasher.

Tried to set up tech service. Phone rang 20 times no answer or machine. At one point they said geek chat was working and Someone was waiting. Well on line for 20 minutes waiting for the chat to work? Oh well I guess companies could care less about customer service

I wrote a review a few weeks ago and I wanted to remove it and give them a positive review because the came through. As frustrated as we were then, we were equally thrilled when they contacted us and told us they were replacing the tv. Best Buy has always been good for us up to that point and now they have corrected that issue and are number one with us again. Thanks Best Buy.

I always receive excellent customer service when I go. Sometimes the person at the entrance doesn’t acknowledge me but I always have a minimum of two people ask if I need assistance immediately. The cashiers are always friendly and respectful. Upon leaving, the person at the door always says to have a nice day. The customer service keeps me going back even when there is another similar store much closer to my home.

Horrible service! No one is ever around to help, when you finally find someone. They don’t know anything about the product. I will stick with Amazon.

If you should need help in appliances, Fox is your man! Great customer service. Very knowledgeable and genuinely a nice person. Takes the stress out of making a big decision.

I purchased a car stereo, but they had no technician to install it so I had it put in elsewhere. The stereo turned out to be defective. They agreed to swap the defective unit, but demanded I pay for the installation. The installation tech tried to justify this with statements like «you didn’t buy the extended warranty and protection plan» and «you were not loyal and didn’t have it done here, so we have to charge you.» When I escalated to the manager I was asked «do you expect our technicians to work for free?» No, I expect the store to follow ethical business practices and stand behind the products they sell and the cost to replace them in working order when they are defective — which, as the seller of the defective product, includes all associated costs with replacing the defective product. When I escalated to the local area manager she said she could not do the right thing for me because the company’s lawyers won’t allow it. What a cowardly thing to say!
The price may look good here, but they’ll find a way to make you pay a lot more in the end.

So many employees and no one to assist in the mobile phone department. We waited in line at least 15 minutes after we already figured out what phone we wanted to purchased without assistance. The cashier in the department was helping a very needy customer and we just had to stand around and wait to purchase the phone that doesn’t require activation. You might as well purchase your unlocked phone from Amazon at least you can spend the waiting for delivery period taking care of other responsibilities instead of standing in line in a loud store with obnoxious music…

I have had some really good experiences with best buy! From help buying the right computer for my needs, to exchanging a lap top that i had purchased that was failing to work! They traded me for a new one, no questions asked… some of the sales staff could be a little more informed on the products, but there is always someone in store who can answer my questions… price match policy is really good! Staff will sit with u and web surf the Internet to find u the best price match possible in order to make the sale and get you the best price out there! Geek squad service is very good! They stand behind there service agreements and are pretty hassle free when returning/​exchanging items! Thanks for the awesome service and products!

Can’t expect perfection people but I can tell you every time I’ve been in there I’ve always been asked if there’s anything they can do to help me and most of them are quite knowledgeable. If someone may not have an answer they always find someone in staff that does. Most people here giving bad reviews for Best Buy are are probably the same people that complain that their hospital visit wasn’t all perfectly catered to their needs right away even though there’s other people there that need help too. All kidding aside, I’m sure they drop the ball a few times here and there but hey I’ve never seen none of them not eager to do the best they can.

50+ aged folks beware-​they DO NOT want you here. Waited ten minutes for help. When My millennial aged kid joined me, got help in two seconds-​salesperson kept referring to me as «the person who will be using this”-even though I kept telling him the product was for me, standing in front of him, using my credit card. Funny thing was– the store was loaded with 40−59+ers all wandering around while the employees found reasons not to help. Guess the older generation should just get lost-​that is this store’s motto!

A cheap price but at the cost of service!
You need to know EXACTLY what you want before you purchase from this store because the staff are not that knowledgeable, so chances are that the bluetooth or wifi accessory that they sell you won’t work with whatever you want it to work with — and don’t bother trying to telephone because they never answer their phones!
And BEWARE — anything purchased is only covered by the ‘manufacturer’s warranty’ — unless you purchase Best Buy’s own warranty — so when something goes wrong with your 54:” TV it’s up to you to get it back to the manufacturers…

Don’t know why they get a bad rep. Price match whenever the price is higher elsewhere, the Gamer’s Club is an unbeatable value, reward zone is a solid program, midnight releases on some of the more popular titles, phone and website support is usually spot on. New kiosk they put in the games section for pre-​orders is awesome as well.
To be honest I probably wouldn’t come here as often if the prices weren’t as good as they are because the games section is usually a pretty big mess, but sometimes the scavenger hunt is part of the fun. BBuy website is pretty good too, always take advantage of the free shipping. Never had to ask for detailed knowledge about anything other than a tv (I do my own research + experience), but when I did they know what they were talking about.

This place is pretty terrible. NO ONE wants to help you. I see the employees either chatting amongst themselves or walking around doing absolutely nothing… Certainly not asking anyone if they need help.
I went today to find something I was pretty sure existed. I did some research prior to going. My dad bought me Bluetooth/​noise canceling head phones. I wanted to use them with my TV, but realized I couldn’t connect Bluetooth to it so I searched for an alternative.
I figured out what I needed, went to Best Buy to get one. What I needed specifically was a Bluetooth transmitter/​adaptor to plug into my TV that my BT headphones could connect to. Simple enough. The two idiots my dad found to ask said it didn’t exist, there was no such thing, I’d have to buy a special TV to get my headphones to work. Wow.
Amazon has what I need, and I got all my questions answered from the «Questions & Answers» section on the product. Best Buy in Capitola is useless and always has been for as long as I can remember.

The day before father’s day I decided that I wanted to pamper my hubby even more, so electronics was the way to do it… and Best Buy was the place to go. He wanted a tablet and a Blue Tooth Speaker. I got him both, with my two kids in tow (not an easy task).
Nathaniel was the employee who helped us, he was awesome. Super helpful.
Why not 5 stars you might ask? Because as I was testing the speakers, there was another employee testing them as well for another customer and oblivious that we were there, this because he was playing them as loud as he could. This I thought was not nice at all (specially since I had a toddler in a stroller right next to him!). Nathaniel was a trooper though, and explained the pros and cons for me to make a quick but informed decision.

Purchased a Zagg screen from Best Buy in March. This was Glass for iPhone 6. When I put the screen on there was a bubble left on the left side of the screen, glass is not like plastic so if there is a bubble the screen is a little bit bent. I called Zagg and they will charge me $ 7.00 for shipping to replace it. I decided to return the screen to Best Buy, which was my mistake.
I was explained by their Customer Service rep that this is apparently a consumable item and cannot be returned or exchanged. I was a little bit shocked since the item I purchased from Best Buy was clearly bent and damaged. I was explained again that I would have to contact Zagg. So at this point it became clear that Best Buy takes no responsibility for the products they stock.
I asked to speak to a Manager who agreed to replace the item. I already purchased another screen to replace the broken one so now I have a backup at least.
To add to a terrible return/​exchange policy. Not once did I hear an «We are sorry» or a «thank you». The Customer Service rep was not friendly and did not understand the difference between an example or parallel. She tried to explain to me that the screen protector is like a carton of eggs. I would love to see these guys try to eat the screen protector if it is so much like a carton of eggs.
Best Buy has the worst return policy of any retailer in the state bar none. 14-​days, restocking fees and a ton of exclusions. No wonder these guys are a day away from filing Chapter 11.
Good Luck Best Buy I will not miss you when you are gone :)