Maxwell Nails Salon

my gel mani had lasted (and still looks good) 20 days later!

Adequate job however I was never made to feel welcomed. Everything was a rush. They don’t have enough color choices for gel nails & only 3 colors with exact match. I will be looking for another shop.

Today I left Maxwell Nails crying.
Not only was the shop very dirty but more upsetting was the manner the owner treated her husband.
The shop was very dirty. The towels were frayed and stained, the floor was filthy and the table was dirty. The chairs were worn and dirty,
The owner’s husband was there helping out. She was rude, condescending and belittling to him. He was trying his best and she kept criticizing him. I would not even treat my dog in the manner she was treating him. My heart was breaking as he cowered each time she yelled. He is a big man and it was heart breaking.
You should be ashamed of yourself. The tension in the shop was awful and several of us woman shared the fact that we would never patronize a shop as filthy and and a shop that treats employees as dogs.

The good part is they take drop ins and I’ve never had to wait long. I’ve been here about 6 times in the last 18 – 24 months. But my last two pedicures have been very disappointing. The last time the person asked if I wanted my nails trimmed and I replied, «Yes, just a little». She trimmed my toenails very short and round, and my big toe down the sides to where I was concerned I’d get an ingrown toenail. It was as if she tried to make them something they weren’t. I’ve never had to watch them and tell them what to do before, and this same person has given me a pedicure in the past.
So today I was much more observent. I told this employee (not the same as last time) to only trim a little and keep them square, not rounded. She seemed to get it, but as she was working on the cuticle she kept digging down the side of my big toe. My polish was very worn, but my feet weren’t that bad. I complained later that my toe was red and sore, when she was working on them. She said she had to trim the skin. I replied that she cut it way down and I was concerned I would get an ingrown toenail. She said, «it is not ingrown, it was the skin and I had to cut it back». It was as if she didn’t want to hear my concerns.
Again, it’s as if she wanted to shape my toenails into something they aren’t, to make them dainty and round — which is not my toes; never will be, never was. I left very unhappy. One big toe has a bit of a scab down deep along the side of the nail and the toe is red and sore. The other big toe is also tender.
Then right after she finished painting my nails and tidying up her station, she came over and started to put on my sandals. I tried to stop her saying my sandals opened up with velcro entirely. I wear these specifically to make it easy after a pedicure. She continued to proceed and told me not to watch. Then the owner came over and told me the same. I told her the sandals opened up entirely and there was no need for her to try to slip them onto my foot with wet nails. The owner said she didn’t want me to try to put them on myself. The odd part was I sat in the chair another 20 minutes or so, so there should have been no rush.
Now as I look closer at my toe and try to take a photo and get a very close view of it, I see just how red my toes are and some polish left on the edge of my toes — just poor workmanship.
All in all, it was not a good experience. I won’t go back.

I love this place, their pedicures are lovely! My friends and I love going to this place for pedicures. I just got a mani from here as well and it was lovely. The owner is lovely. One less star for being a bit too expensive

I went to Maxwell Nails to have gel nail polish removed that I had gotten at another nail salon. I had previously stopped going there because they would use a dremel on my nails and they would get thin and break. Today when I went in to just have the polish removed they tried to use the dremel again. I politely asked them not to use it. WELL, the owner got offended and was extremely rude. Basically tried to shame me in front of the salon. First of all, I saw her use the dremel on the girl next to me so I knew it was not sanitized and second, nails salons shouldn’t be using machines they can’t sanitize any way. The owner was making comments under her breath and hostile. Don’t go there. You could end up with an infection.

I only came because my other local favorite was closed on a Monday.
I left with a dent in my shellac, which was somehow my fault before I had even left the chair, towels in my lap, and was rushed out the door.
Needless to say, I probably won’t be coming back. Although they seem very friendly and connected to their regulars. Service seems to be sacrificed when they’re busy.

The cleanliness factor is above other salons — with tub liners for pedis, disposable files, & tools sterilized in an autoclave, which is my main reason for using this salon. Some of the staff could use additional training in massage and a gentler touch. But overall, this is still my favorite place in Sonoma!

Fantastic. Not only great color, but wonderful foot massage and nice people. Very happy.

I have been going here for a while up until last year when I started exploring other nail salons. Why they charge $ 27 for a pedicure is a mystery when the standard price is still $ 25.
In a pinch the other day when my new go-​to place was fully booked I came here. The chair they put me in was broken, the remote on the chair looked like a dog had chewed it up. The water was shallow and cold (they did ask about the temp and warmed it up). As I sat there looking around I noticed how filthy and run down the place was.
The person doing my nails was friendly but rough. When I left I noticed blood around my big toe.
Thats it for me. I will not be going back — even in a pinch.

This salon is possibly the best nail salon in this price range in the town of Sonoma. I’ve been coming in since they opened. However, since my initial review, there are a few things that have changed enough to impact the quality of the services that I wanted to update my review:
*Manicures and pedicures are rushed. They have so many clients now, and sqeeze in as many walk-​ins as they can. Even if you’ve made an appointment, expect to be rushed and/​or waiting 15 minutes or more despite your appointment time.
*They are rushing so much, the owner thinks it’s more efficient for the workers to do all the cuticle cutting, nail trimming, massaging, etc. then stop short of polishing, at which point she takes over. The problem is she is mult-​tasking answering phones, doing the cashiering, painting other people’s nails… You get my drift. Thus, you could be waiting another 15 minutes before she gets to you.
*Quality of massages and entire process, in general, is hit or miss, but mostly miss. Try to get a male a male manicurist. They seem to be eager to please.
If I find another nail place between here and Napa, I’ll probably quit coming here.

I go to Maxwell Nails about twice a month. They are sweet and friendly; I’ve never seen anything like the long negative review from 2÷15÷2015. It’s best to go on Mon-​Wed. Fri-​Sat they are super busy.
Update Jan 2016: I’m still a regular customer and very happy.

I guess I used to like Maxwell but there are other options in town (Hairitage!) where they are so much friendlier and take more time with you. I won’t go back.

This place is a little more expensive than most but their gel manicures are exceptional! The owner is a complete perfectionist. When I have my nails done here its hard to be taken off it stays so good and I’m rough on my nails working as a waitress.

I called at 5:45, they close at 6:30 which was a Saturday. I’m 9 months pregnant and I really needed to pamper myself. They said to come on over. I had the best mani/​pedi in a really long time and I had a great massage which lasted 15 minutes at least with nice hot stones. No rush at all! I really appreciated that. Also very sanitary. They keep their tools nicely packaged for each customer and the tubs have disposable liners to throw out after each customer. That is huge as I’m always afraid of infection when I get my nails done. I found my new nail salon. These guys are great. Thanks again!

Love this place! I’ve been a customer for over 5+ years off and on. I was here about 2 weeks ago with my two step daughter, and it was again amazing! The girls loved their mani, and flower design. I get gels, and I cant remeber her name, but its the main lady she AMAZING! My gels have been on for more then two weeks, and still look good!

Not really a fan. I wanted to like this place because it’s close to my work and convenient but the service just wasn’t worth it. I went on a lunch break and was disappointed by the quality of what I got. I asked the lady to trim my toe nails and she basically cut them down to the skin which I was not happy about. The paint job was sub-​par and they massaged my legs for about 1 minute and the salon itself isn’t very relaxing.
I have a usual place I go and pay the same amount for a 10 minute leg massage and the people who work there are amazing at all types of nail services so I think I’ll stick with that.

I just left this salon and I was very disappointed again. I tried the place once before and they were very busy and so it was a very rush job for a mani/​pedi. I thought I would try them again so I went in and they were not busy and took me right away. However, during my pedicure, lots of walk-​ins came in and they then hurried the process. No base coat, one large toe only had 1 coat of polish and no top coat at all. When I told them this, they said they needed the massage chair I was in and moved me to a chair by the door and told me they would take care of it. 15 minutes later, still no top coat. I then tried to pay and again a wait of several minutes. This place tries to take so many customers in at once that it jeopardizes the customers they are currently serving. Needless to say, I wont be back again. Dona

Very pricey for your standard nail salon. If you choose to have high prices please make it a little special.
I will not return due to the price.

A bit pricey ($ 45 for a mani-​pedi?) but the massage and hot stone extra is almost worth it. Come for a pedi when your feet are bruised and calloused.
Located in maxwell farms where all the action is, this place is ridiculously friendly — even to ladies with small children. i love that my 3yo nephew was given a foot massage while me and my sister got one as our polish was drying out.
We did a walk in at 530pm on a Friday. we got a spot right away. but i could see that the place can fill up quick.