Jolly Washer 76

On Nov 29^th I had my car detailed at Jolly Washer on Sonoma Highway in Sonoma. There was a small dime size chip in my windshield prior to taking it in. They inspected my car before the wash (never said anything about the chip). They were to call me after 4 hours for me to pick it up. After 4 and a half hours I called them and the lady said it had just been finished. When I came in to pick it up the cashier immediately went to the back of the store and I could hear her talking to someone (although I couldn’t hear what they were talking about, I thought nothing of it except put off for the abrupt way that she left when I arrived) She came back with the keys (I paid when I dropped it off) and told me my car was in back. I went to the back to see that my windshield had a huge (14 inch or so) crack in it. They played dumb when questioned about it. I was told to contact Angelo the store manager he would be in Tuesday thru Saturday or Christian who would be in on Monday. Being that it was a Sunday, I waited until Monday to call. At this point Monday morning before taking my son to school there was rain and I turned on my windshield wipers and my right wiper blade fell off. I called shortly after to speak to Christian who prompted me to bring the car in for Angelo to see on Tuesday, Dec. 1^st. I did and Angelo, who was not at all friendly took pictures and looked at the windshield wiper. He told me that he would give the pictures and information to Miguel, the owner. Today one week later, Miguel finally got back to me through voicemail saying that they would not be liable for the crack. My husband called back and he told him there was absolutely nothing that he was going to do for us. When asked about the windshield wiper blade he condescendingly asked my husband if he wanted them to pay for a wiper blade. He even told my husband that they took pictures of the chip in the windshield prior to the detail and talked to someone about it which is COMPLETELY bogus. I would never have taken my car there if I would have known the possible consequences. They have zero customer service skills and there work was not worth the $ 200 I paid. I looked at the Unilocal reviews and there seems to be a pattern of arrogance at this place. I ask that you guys take your business elsewhere if at all possible because they are not willing to make amends when they are clearly in the wrong. I have been going there for years getting my gas and car wash done (with the discount they offer) I will definitely not be going back ever again.

Went there today despite the reviews here. It was a Thursday afternoon and not busy, so received very good service. Both the car wash and the interior vacuuming were excellent. I plan on returning.

This Carwash is staffed by rude and careless people. I have come here many times before to get a quick exterior wash. Today the tunnel malfunctioned and my car was not completely rinsed and not dried at all.
Instead of customer service I was screamed at by an attendant
I had no time to wait in line and ran inside to the counter and got my money back. I went and rinsed the car at a self serve down the street.
Rude rude rude

Unfortunately they are the only place in town that will do interiors and one of only two car washes in town. Just watched someone moving the car in front of me with the E-​brake clearly still on. I wont go into long detail but if you can go anywhere else, I recommend doing so.

I have several cars and unfortunately no other options for a full service carwash in Sonoma. The wash jobs are fair to decent. This place seriously needs some competition.

I went to get an interior detail for my Nissan Armada which which has taken some substantial abuse from my toddlers to say the least… I dropped my nasty SUV off at noon and by 4 p.m. it was SPOTLESS, I don’t even know how they got the mounds of crud, sand, and God only knows whatelse out the nooks of our car. I was so impressed! I drove away feeling like I just scored a brand new car!!! This place is awesome and I plan getting this service done at least two or three times a year!!! Best $ 120 bucks I have spent all year!!!

I have given these guys several chances and after this last wash I decided I won’t be going back. I took my new car (it’s not a huge job) for two reasons 1. Finger prints in the back window and 2. Bugs in the front from a long drive.
I was disappointed to find a lot of bugs left on the front bumper (totally noticeable), a bird dropping on driver door was partially wiped off, the interior was poorly vacuumed, not sure if the dash was even wiped and the inside of the windows were not even touched. I decided I would not be overly critical of the bugs and the poor vacuum job however, when I was headed home I saw the back window and all the finger prints. I left the car for over an hour while I visited the shopping center next door so they really did have time to provide me with the wash I paid fo
I’m not unreasonable and will only leave negative comments if truly justified. I do really like the workers so it bums me out.

This place is great! My car was filthy and the guys went above and beyond to clean it up even though it was the end of their day. They even got the dog hair out of my carpets! Thank you Jolly Washer!

Half the time they do a decent job but the last 2 times have been pitiful. I had to point out obvious spots where they did not vacuum, did not clean under floor mats etc.

First time I’ve been here and it will be the last time.
The people at this car wash are completely lethargic and don’t care about doing their job correctly.
I paid for the premium wash with ad ons (tire dressing and weatherguard mats cleaned. This came to $ 30. I have a brand new Ford Edge Sport.
They wave me down after about 10 minutes, which I was surprised to see them finish so quickly.
Well there was a long line behind me so they were obviously in a rush. I had to inspect my vehicle and point out everything they did not clean:
–Marks all over the steering wheel
–Dashboard covered in their cleaner and dirt
–Middle console has smudges all over it
–White marks on the headrest
–Dog saliva left on the back seats
–Trunk was not cleaned at all, mud left on the weather guard mats and trim, none of the interior was wiped down on the hatch
–Fingerprints on the interior driver door panel
–Windows has dirt and scum along the tops of them but were rolled up to not reveal it
–Dirt/​water was not wiped up under the hatch lift
–I was told by the man who did the transaction that they did not have time to do trim dressing, and apparently no time to clean them either as they were left spotted and dirty
Finally fed up on having to direct people to do their jobs, I left and called the business. The receptionist told me that the manager «Angelo» was on vacation and not available to talk to.
I doubt I would get anywhere with him anyway. They best thing I can do is not return my business and let everyone I know in Sonoma never to go here.
AVOID this place. You can do the same quality of work on your own for free.
Definitely do not go at the end of their day, as they are all catatonic and lethargic at that point. That’s why I didn’t leave a tip!

I’ve been to the Jolly Washer a few times driving a few different vehicles over the years… I prefer to drive to the place in Cotati because they’re less expensive, have a rewards program, and just do an all around better job but when I can’t make it out on Sonoma I go to the Jolly Washer. Today I took our truck there and got the premium wash for like $ 28. Let me start by saying they took FOREVER. I was literally there for an hour and they only had 4 or 5 people working in total. There were only two cars in front of me at the beginning but there was a severe bottle neck at the end when they clean the inside of the car. After 55 minutes (from start to finish) I got into the truck and noticed SEVERAL large spots they completely missed. The dash still had dust on it, there was mud left on the inside of the door, streaks all over, and water spots on the windshield. Slow, over priced, and a poor quality of work ensures I’ll never give them my money again!

For the $$ they charge for their best car wash, I would think they could wash the top of my Yukon. Get a ladder if necessary. The last wash, they even forgot to wipe down dash… Drove home noticing dust all across dash. Really? And… Gas pumps, when using visa, have shut off at $ 42, $ 53, and now $ 66… So, Have to start all over. Takes $ 100 plus to fill tank. People inside have no explanation. Goodbye 76… Chevron here I come.

Great car wash. Pleased at service for cost — I think you get what you pay for here.

My car was a mess! I took it in for a full detail and was amazed at the job that was done. It looked beautiful and the inside was immaculate. It exceeded all of my expectations. Run, don’t walk to get your car done! They are fantastic !

Very expensive. I would expect perfection. Almost was except the forgot to vacuum the very dirty back of my station wagon. Spoiled an otherwise 5 star. Also noticed several spots that were not dusted on the dash. Expected better!

My car needed a little TLC, so when I saw the first car wash I decided to stop and take a break to clean it up before our road trip.
Really inexpensive and easy, I paid $ 8 for a simple wash. At the end a guy comes around and finishes off your mirrors and lights. Well worth it and took no time at all!

What a great auto detail! I was a little aprehensive about going here, as their prices were half of what I was quoted somewhere else to give a full detail to a car that was VERY grungy, but I am VERY happy!
The head car wash and detail guy, Christian, was very nice, he guaranteed the car would look like new, and he was right. For $ 100 he transformed an extremely dirty car with YEARS worth of dirt, gravel, coffee stains, and everything else, to one that looked like it had just come from the showroom floor.
I am very happy. They spent about 3 hours doing it. And to top it off, I came with a bunch of one dollar bills as a tip, gave them directly to Christian, and he simply handed the money to the guys actually doing the work, and said they are the ones who deserve it. Bravo Jolly wash, you have my business for life.

besides the quality detailing they have had for a long time, now they have brand new wash equipment — and it does a great job on my car and my truck.
You can hang out outside while they take care of your vehicle, and enjoy a soda or a beer.
They are very very friendly

This is honestly the best value in a car wash I have ever seen. Hand wash for $ 8. And they did a great job. Amazing.