H & T Hardwood Floor Service

I wish I had something to review, but this guy never showed up to his appointment today. Someone had to wait for him from 9am to 10:40am and he didn’t even bother to pick up the phone or text how much longer to wait, as the person who was waiting had to go to work. Not reliable, save yourself a poor experience.

Unfortunately Tuan’s service was less than stellar for our case. I read the reviews on Unilocal,and asked a realtor for his reference before hiring him. He seemed nice and responsible, and promised to have his guys to stay away from our 2 newly remodeled bathrooms (whose work was not finished at that time) while he sanded and refinished our master bedroom and put in new HW flooring on our 3^rd floor. We specially arranged for the other bathroom contractor not to be there while Tuan’s guys worked to avoid any possible conflict.
The refinishing flooring work that Tuan did was mostly good, but there were several areas where the polyurethane still had bubbles on some parts. He also helped with some other handy tasks to which we also paid him what he asked for (several hundred dollars — it would have been cheaper to get a professional contractor in retrospect!).
The reason why I’m giving him 1 star is because of his workers, and his inability to control them. Firstly, his workers do not speak English. Secondly, we found out that his guys had actually used our new remodeled bathroom toilets and left very dirty (YUKS!) toilet bowls without flushing even though we had told them NOT to enter the bathrooms. I still have pictures from that day! Thirdly, our marble vanity top was scratched and parts of the tiled marble wall was chipped — signs that someone had placed sharp tools while using the sink and didn’t bother to be careful. He denied his workers were responsible — but they were the only ones working at the house during those days. After countless of calls and txt messages, he grudgingly came back to the house, and brought a bottle of cholox for the toilet bowls. He claimed that his workers would not admit any wrongdoing, even if one of them did do it, but was apologetic overall. At that time, he even offered to buff our vanity top as an apology. However, after countless of weeks, we never heard back from him on when he can send someone. He always had an excuse when we txted him.
We will never hire him again and do not recommend him to others for his customer service. If you hire him, do so at your own risk. Once you pay him his money, he just runs and never comes back like a responsible contractor.

Tuan Ung came and gave us a FREE estimate on a Sunday afternoon. That in itself is unbelievable. He and his crew were at our home at 7AM the following Tuesday morning. They moved a roll top desk out of our room (with great care) and had the floor sanded and polyurethaned by 10:30AM. A couple of the guys waited for the floor to dry so that they could move the desk back into the room and they were done!!. They took great care to prevent dust from entering other rooms.
We highly recommend them and I am sure that we will use them again in the future

These guys were recommended to me by a local real estate agent who used to be a builder; the word was the work was outstanding and no one he ever suggested them to was ever unhappy with the work. These guys are better than advertised. Tuan Ung returned the phone call the same day, visited the next day, made some VERY accurate observations that kept me from going in another (wrong) direction… then gave me a very competitive quote for top notch flooring products that was very close to one from a company going to use Home Depot pre-​finished products instead.
The work (taking out four layers of flooring and plywood and laying down fresh oak with one coat of finish) was done in one day. They handled the removal and installation of some appliances and fixtures flawlessly and as part of the service. When they wanted to reinstall the old toilet I asked them to hold on a moment, ran out and bought a new one, and they unboxed and installed it as part of the overall service, then broke up and hauled away the old one just for good measure.
Tuan checked back several times to be sure I was happy with the work and had continually offered to make any small repairs I might require. I cannot say enough positive about these guys; on time, good work, very reasonable cost, attention to detail, follow through… it is all there. The last contractor I hired to do any work I ended up suing and winning, so I do not suffer fools gladly. You need some flooring? At least call these guys for a quote… great service.