Donnelly Piano Service

When I needed to figure out how to get my childhood piano into our second floor condo, Eric suggested the movers we should use and instructed us in the best timing to service the instrument after the move. He then tuned the piano– it sounds better than it has in years!
Eric took all of the guesswork out of our move and was very personable and responsive. We will have him back to keep our piano sounding as wonderful as it does now!

We’ve only used Eric for one piano tuning so far, but he will be coming back again as our regular tuner. Eric was on time, polite, well dressed and professional. He’s easy to reach and communicate with via phone and email. Even more important, his tuning of our Yamaha studio piano seemed very thorough. He advised us to turn on the AC for the tuning (he was here in July) which I did as he said it provided a better humidity match for winter and the rest of the year. Made sense to me, and our old piano tuner never mentioned it. Eric is well trained in his craft and it shows. Recommended.

Eric checked out my piano and gave it a tune. He was able to quickly identify a few minor issues I noticed regarding some voicing and action related issues. He clearly explained the root causes and provided information to help me decide what my options are. Also the tune was very well done.
Recommended.

I had my childhood piano shipped from my mother’s home when she passed away. This piano has been through at least 15 moves and hasn’t been tuned up to A440 in likely close to 20 years. Plus, some of the keys were sticking from the movers storing it on its side in the move (BAD for pianos) and the foot pedals were wonky. Really, it would have been much cheaper and easier if I had just bought a new piano, but this one has ivory keys and is the one I grew up with, so I wanted it to work.
Eric understood my reasoning for wanting to salvage the piano. He was very knowledgeable and gave me options and the prices for each. He didn’t suggest that I replace the action — not because it couldn’t be replaced, but because he didn’t think that the increase in the sound would be worth the price. When I said I wanted it brought up to A440 instead of tuned to itself, he warned me that this would mean several tunings to keep it in tune as the strings stretched and that we might break a strong or two along the way (thankfully we didn’t). He was professional, courteous, and very capable.
The piano has been through two tunings now and is ready for its third. There has been much less slippage than I had thought there would be and it has held its tune better than either of us expected. I am very pleased with the service I’ve received from Eric. I’ll be using him in the future and referring him everyone who will listen!

I don’t know much about pianos at all. I only decided to get ours tuned because it hadn’t been tuned in about four years and people who did know about pianos were complaining. Eric Donnelly did a fantastic job dealing with the piano and my ignorance. He was very polite and professional. I have no idea what the rest of the piano tuning scene is like but I know, for sure, that they’ll have a hard time measuring up to Eric Donnelly.