The Gardener’s Nook

Although the plants here appear to be healthy, and the garden accessories are nice, the owner of this nursery has terrible people skills. He seems to not really like people, and although I’ve been there enough times, and purchased quite a lot, he is extremely unfriendly and borderline rude. Every time I interact with him, I leave promising myself not to return. I am a very polite and loyal customer wherever shop, but I just can’t get over the lack of customer service here. His employees are mostly the same. Every once in awhile I will encounter an employee who is helpful, friendly and nice. Most of the time, they are also borderline rude — to the extent that I once stood at the counter waiting to pay for several plants and was completely ignored while three or four of them, owner included, finished a non-​business related conversation while standing behind the counter — for several minutes. If you are looking to pick up a few plants and this place is close to home, you can probably do ok here. If you are looking for good advice, someone who cares about plants and landscaping and will take a few minutes to demonstrate interest in you as a customer, I can only recommend that you pass this place by as there are several good nurseries within a 10 mile radius. They are also a bit overpriced, but that is not usually a deal breaker for me.

If you want a poor plant selection
If you want expensive and unreliable landscapers
then you’ve found the right place.
It’s only here that they don’t care about quality of plants, quality of landscaping or care to maintain the price agreed on. Keith will quote you one price — tell you how great his landscapers are and then send some Illegals to do the work — that have no idea of how to properly trim and cut plus plant.
At the end of this experience, which was a few weeks after he said he’d be complete — Keith gave us a bill that was 25% higher than he originally quoted and demanded the payment in cash.

Opened last year in what had been Spooky Brook Herbary on Amwell Road. Nice selection of plants and landscaping material. Too small to be a go-​to spot for us.