Cvs Pharmacy

They are slow and they don’t care so much about customers. They make us remember US Post office 20 years ago.

I never realized how good every single other pharmacy I’ve been to in my life was until coming here. We’ve consistently had terrible service here. I wasn’t going to write a bad review, but I’m at my wits end. Last year my fiancé had surgery that caused serious pain. We went right to cvs to pick up his meds, after the doctor called it in when we left the hospital. We got there and they told us to come back tomorrow! After complaints to corporate, he spoke to the district manager who assured us they would address the customer service issues. Well, here we are again for probably the third or fourth time with this same problem. Why is 24 hours not enough time to fill a prescription? The worst part is the techs and even the pharmacist don’t seem to care. They slog around, back and forth, at a snails pace with no sense of urgency while we stand here waiting a half an hour for a script that was sent in 24 hours ago. We were told it would be ready yesterday. Theyre essentially lying and act as if we’re adding to the inconvenience by providing revenue to their business. We’ll they won’t have that problem for much longer.

I would rate the CVS store on Elizabeth Ave in Somerset NJ an eighth of a star if the Unilocal system would allow less than a one star rating. And that’s because of their pharmacy. We worked with someone named Chantel at their pharmacy. We had approached her to pick up our Rx and we suspect it was Chantel who was Infuriatingly Slow and caused a long delay and gave us misinformation on the time it would take to have our Rx filled. Although she could have handed it off to someone else. Thankfully there are better CVS’s out there; just Not This One.
My dr sent my Rx over to this Somerset NJ store at 11:15 a.m. using an automated service while I was still in his office. He also told me that the Rx would be seen by CVS right after he hit the Send button which he told me that he had hit send. All I had to do was pick it up.
Seven hours later I went to their pharmacy and asked a woman behind their pharmacy desk named Chantel how long it would be to have my Rx filled? They already had my Rx for 7 hours. She said, «Very Shortly.» Well, it actually took their pharmacy another 35 or 40 minutes to fill it.
Also while we waited, we had to use their customer bathroom. But Chantel wouldn’t open their electronic door for us so we could access their store bathroom. She said, Someone else will help you; Then, she walked away. We were left tracking down another store employee to open the electronic door for us.
While we waited at the pharmacy, another customer had a hacking cough. To avoid getting a cough, we decided to wait in our car at the 30 min point. Mind you, CVS has now had my Rx for 7 hours and 30 minutes. After 40 minutes had passed, we drove to their drive-​up with no one there and we still had to wait there! Finally Alleujah a bag with my Rx was handed to us. We got home and discovered only 2 pills in the vial. Although Kelsey at their drive up was nice.
But, unfortunately for us, our ordeal was not over even though it had taken the Elizabeth Ave Somerset, NJ Pharmacy 7 hours and 45 mins and once home I discovered that my vial of meds only contained 2 pills.
An attached note said they ran out of pills. Hello! Why didn’t Chantel tell me that fact when I had first approached her? No customer should be treated this way. So i called their store manager, Steve.
He, and later Chantel, both said that I would have been told to expect a partial fill. Huh!! That was simply Not True. And, I would have to wait until 3 pm the next day to return for 4 more pills! I asked Steve, their manager, if they could deliver them to me. Steve said, No.
Later that night we learned that the Kendall Park CVS had the meds I needed. Again, why wasn’t I informed of the shortage of pills at the Elizabeth Ave pharmacy by Chantel before we waited 40 mins? Obviously, this store simply Does Not Care About Its Customers.
Anyway, I picked up my Rx the next day at the Kendall Park, NJ, CVS quickly and without issues.
I wish I had thought to check Unilocal before coming to the Elizabeth Ave CVS.

Terrible customer service in the pharmacy. Prescriptions are not ready when promised. My last prescription was promised in an hour and a half. I arrived two hours later and still had to wait forty five minutes. I’m changing pharmacies.

Horrible pharmacy service. I dropped off 4 prescriptions at lunch time on weds, came back at 6pm on Friday and only 2 were ready, the pharmacist were still checking the other 2. I’ll be taking my service to the RiteAid next door from now on.
After all that, they still didn’t have 1 of my prescriptions because it’s on special order. The pharmacist promised I’ll get it on Monday and she will call me when they get it. Thank you for calling me ahead of time to let me know!

Very typical CVS
Poor Service
Extremely high prices for over the counter products
Long waits for filling scripts
No need to go there — as there is a Rite Aide across the street with lower prices, happier staff and no long waits for scripts