The UPS Store

I was very impressed with the great customer I experienced here! I needed to buy a box and packing material to transport wine and the owner went out of his way to make sure my bottles were well packed.

I am very happy with the service at the UPS Store! I actually live in Chino Hills, apprx 30 miles east of Los Angeles. My husband is working in the next city over in Santa Ynez. We need paperwork notarized and over~nighted to me. Ysenia was very personable and helpful with our needs and familiar with notarizing paperwork. They also offer mobile notary by appointment. What a great service to have every single employee as a notary public! I highly recommend this full service shop as compared to other shops that I called in the area! I am even able to email my documents right there to the store! I appreciate the friendly kind service this postal services, printing services and mail box store has to offer! :-)

The new owner has made a lot of improvements to upgrade the store and the copy, scan, printing capabilities. The staff is knowledgeable, helpful and pleasant to work with. I couldn’t be happier with the service I have received and the quality of their work. New owners, give them a try and be pleasantly surprised.

This store received a «1» star review in 2011? I don’t know the exact length of time new ownership has been under (but am certain it didn’t involve this NEW team)…cause this team… EVERYtime, has it right for EVERY customer! When I walk in (I like to glance around)…I see lots of energy, movement, and products (fax, packaging/​shipping, mailbox, supplies, ALL home/​biz office-​accommodating services, ready for use with the customer service at top-​notch. They are always «Ready to Jump» for you (and that’s literal at times). Because of them (Christian and team) — this is our favorite «Office/​Shipping/​One-​Stop» UPS Store! — Frisc² Productions

I understand how this store had negative reviews from 2009 & 2011 as I also was unimpressed with this store prior to 2012. Although I live in Santa Ynez, I would usually drive 30 minutes to Santa Barbara when I needed printing or shipping but after using this store in a pinch and meeting the new manager (owner?) I prefer this UPS store to the Fed Ex offices in Santa Barbara. The new manager is smart, helpful and the focus is on giving great customer service. Today I went in for color copies and was given personal assistance from Christian, a man who has been very helpful in the past. Today Christian helped me reduce my poster file to a handbill format at no charge and stood by until we were both sure what I needed was coming out of the copy machine. A steady stream of customers were helped at the shipping counter by a polite young woman while I used one of 2 copy machines. As I paid for my order I complimented the young woman on the improvements I have seen in the store over the past couple of years. She asked me if I was familiar with Unilocal. She said this would be a good place to express my satisfaction with their business and the customer service I received because the only 2 Unilocal reviews up were very negative and occurred before the new management team took over. I rarely write reviews but I hope anyone looking for shipping or copy services in the Santa Ynez Valley will give Christian and his team a shot before driving over the hill to Santa Barbara. I encourage both locals and visitors to check out this store and see if my review is accurate. This is a great little store with personal service I rarely encounter outside of the beautiful Santa Ynez Valley. Thank you Christian and team!

The business I work for utilizes the UPS Store in Solvang for 20% of our shipping needs, and I have always had stellar service. Each of the employees are curtious helpful, and are efficient when helping me. Christian in particular is awesome.
The parking situation, at times, could be better. Not the fault of UPS Store, obviously.
I agree that the prices are a bit steep, but since they are local, and service the needs of the business I work for– I appreciate the level of service vs having to drive elsewhere. I prefer to keep business as local as possible.

This UPS Store is my one-​stop place to go for all kinds of shipping and office-​related services. The store offers PO Boxes, notary services, shipping and all sorts of printing solutions. I was really pleased when the owner, Christian, helped me find the most cost-​effective way to return a carpet, by choosing a box instead of my roll, and lowering the cost by 25%.
The new owners are very customer-​oriented, and are constantly expanding their services. I now can send my digital business files here for printing and binding, and use their great color printer for photos. In our area where wine-​shipping is a priority, they’ve even developed a rapid-​ship method for eager visitors to send home purchases.
In small community like the Santa Ynez Valley, it’s great to have this local business that can do so much, and is open 6 days a week.

We called the day before to ask if this UPS Store would ship wine we purchased for ourselves back to our home state (where wine shipments are legal). They said yes.
Went by the next day and dropped off 6 bottles of wine. The charge for a wine shipper box and ground shipping came to $ 75, which I thought was very high, but we had no alternative at that time since we couldn’t take it on the plane.
It took EIGHTEEN DAYS for the wine to arrive, but only 2 days of that was actual UPS transport time! And I noticed that the actual UPS charge was only $ 25. So that leaves $ 50 for packaging and handling. Rip off!
The store manager offered only a feeble excuse about problems with another shipment that accidentally impacted ours, and made no adjustment to the cost or offered any other concession.
I would not recommend this UPS store to anyone.