Taco Bell

This place is always slow. We almost always leave while waiting in line to get our food.

I’ve been coming to this Taco Bell for a few years now, it certainly did struggle with service and quality a while ago, and more recently has been much better in terms of service. Overall, it’s still fast food, it’s what you pay for, and it’s not always consistent.

I would give this zero stars if I could.
We came at 1:30 in the afternoon and there was practically no one else in the dining room and no one at the drive-​thru. We waited fifteen minutes for our modest food order (food for two adults, one child, and one toddler), which gave us plenty of time to clean our disgusting table while an employee watched.
While we were waiting for our food another family, who had been behind us in line, ended up leaving because no one ever even came up to take their order.
After fifteen minutes we got our cold and undercooked food.
While we were eating my husband found a blue sticker stuck on the bottom of his grilled stuffed nacho. Horrified, he brought it to the attention of the manager, who took it without a word and threw it away. No apology, no nothing.
This was one of the worst dining experiences I have had.

Fastfood — place was clean. The food was as expected and the staff was friendly and nice. The food was pretty fast for a taco/​KFC hybrid at lunch time.

Being that this Taco Bell is shared with a KFC you would imagine this being a fast food diner’s dream, right… Wrong! This place is responsible for the worst fast food experiences I’ve ever had! Being that this is the only Taco Bell anywhere near Solon, we have been forced to endure punishment from this location time and time again. Not only have we waited inside and in the drive thru for around 20 minutes for our food on multiple occasions, they almost always either forget a food item, leave essential ingredients out of a food item or give you food all slopped together with broken shells and upside down Mexican Pizzas. Excuses could be made if the place was busy, however, there is usually never anyone in line!
On one occasion we waited over 5 minutes in the drive thru for a simple order and watched it sit there as the cashier was chatting away in the background. Finally we honked the horn to get her attention. She asked if we had paid yet and we said no. We give her the money and she walks away into the distance until we knock on the window to tell her we still need our food! As this disaster is taking place, my eyes are glued on the sign inside that reads something along the lines of «TREAT EVERY CUSTOMER AS IF THEY ARE A SECRET SHOPPER!» Clearly this message has zero impact on the staff. Speaking of staff, who is running the shifts in this place?!
In summary, unless you have extreme patients, avoid this place at all risk!