TCC, Verizon Premium Wireless Retailer

Excellent customer service! Manager, Stephen was an amazing multitasker with all my phone questions and purchase. Also made my antsy 6 year old happy with popcorn and a movie to keep her busy!

Went to this store after having terrible service with Sprint. Talk about a bunch of bait and switch…
1. Got charged for service products that they said were one thing in the store and then turned out to be another thing in the contract.
2. Was told we would receive text message from Verizon regarding turning in our old phones for about 200 each to offset high cost of having to replace iPhones we had purchased a year prior-​never received text messages so went into the store where they proceeded to not believe me «that would never happen» and then said they would look into it. Ended up having to call the corporate offices and after being on the phone for 1.5 hours they found that the store did not follow through on what they were supposed to do in order to make the text messages come through for the trade ins. Went into the store and was once again told ‘they would look into it’ without ever hearing back from them.
3. Sales tactics extremely gimmicky when you are there-​they throw their phones across the room several times while you are there to try to get you to buy into their protective cover cases to the tune of 55 – 65 dollars each. It was the kind of selling that gave used car salespeople a bad wrap back in the day.
Never got my trade in information and they wouldn’t do it without receiving the text with the special codes… they knew we purchased two new iPhones from them-​they had no interest in taking care of us.
Bottom line-​dont fall for all the bait and switch when you walk in the store… I feel awful that I ever did business with these people,

Awesome customer service! Manager and staff are great! Highly recommend them to anyone. A lot less stressful than any corporate Verizon location and they helped me immediately.

This store has an amazing staff that are all very helpful. Stop in to see these guys and they will more than likely save you some money.

If I could give zero stars I would do so. I waited almost an hour to get help, finally had to give up. When I arrived there was only one customer and one employee. The employee stated help would be there in 10 minutes. Help did arrive after we had been there about 25 minutes but so did a customer who had waited earlier due to «Verizon» computers being down. Because the customer had also waited I decided to let them help her. And I was told it would only be a few minutes before they would help me. After waiting another 25 plus minutes one of the employees was finally finishing with the original customer. Yay, I’m going to get my turn… Not… I overhear the employee saying they are leaving because they have to go to Bellevue. If you do the math it takes this place approximately 50 minutes to complete a replacement phone transaction and the employee works 8 hours, they only sell just over 8 phones per shift. How do they stay in business??? Not that they care but I will get my phone at a corporate Verizon store not a franchise store.

Came here today to switch from Tmobile (ick) back to Verizon. I was in a hurry to pick up kids from school. George helped me out and everything was awesome. He took note of my timeline and was able to get me out and happy in the time I needed. I would for sure recommend this place.

Excellent service, George D is the man! Came in after my girlfriend threw my phone in the river (by accident). George was able to knowledgeably explain the plans and process and got me reset on the spot. Afterwards I decided that I wanted a 64G instead of a 16G and George was able to make the exchange happen with a store much closer to where I live. Great customer service, would highly recommend it!

I went to Snoqualmie Falls and my phone had water damaged from playing in the river. Luckily TCC had a Redux machine, it dried my iPhone 6 successfully to partial recovery. Everything on the phone works except for minor damage to the display… which is barely noticeable. I’m so fortunate to stumble to this place. Quality matters to me so I’m giving it 5 stars.
Linh

Wow, I just had, hands down, THE BEST customer service experience of my life. Very long story condensed; my phone died on my this morning so I chatted online with a Verizon rep who recommended I go to a ‘Verizon Store’ to get a new SIM card or get a replacement phone. I opted for the Snoqualmie store (Verizon wireless retailer) because I had purchased my phone from them about 6 months ago, the customer service was great and thought I’d give them another shot. Brandon greeted me when I walked in and immediately got to work on fixing my phone. A phone call to Verizon and about 30 minutes later, I had a new phone ordered under warranty (thank gosh!) which should arrive within a day. Excellent customer service by all means. Both Brandon and Cameron were very helpful and personable… But here’s where it gets even better… As I’m getting ready to leave, Cameron comes out of the back room and hands me a phone identical to mine (Galaxy 5s) and says ‘I know how hard it is not to have a phone, here’s my personal extra cell phone, just bring it back after you get yours’ — Wait, what? Did I hear him correctly!!! Yes! He lent me his personal cell phone, out of good faith… WOW. I was, and still am floored. That is what exceptional customer service looks like. I will not hesitate to bring my business to the Snoqualmie TCC over and over again. A HUGE THANK YOU to Brandon and Cameron for your help and kindness! It will not be forgotten.