Denny’s

Worst service EVER!!! Never will I ever come back… The people working here don’t even know what’s going on and were incredibly rude!

This was the worst experience I have ever had! It took 1 hour to get some fruit and syrup! Then I found hair in my sour cream! But the worst thing was the red lipstick on my water cup when I don’t even use lipstick! I do not recommend this restaurant!

Came here for breakfast with my daughter on Christmas Eve. The manager berates his employees and treats them as sub human, including cursing and raising his voice. I can’t imagine he would treat a customer any better than his own employees who are working hard for him on Christmas Eve. The employees were miserable and I can’t blame them. I will never go to this place again.

I thought having a Denny’s in town would be great but man was I wrong.
The first couple of months you could not even get in due to the crowds. That was actually fine with me because I like a new restaurant to have time to work out the bugs so to speak.
They had been open about 9 months or so before we made our first visit. Our first was our last. We were greeted and seated right away. The server was nice and was quick to greet us and get our drink orders to us. Once we were ready to order we couldn’t find her. We asked another server and she said that our server was on her break … ?? What ??
Ok well the second server took our order. We both ordered breakfast items. I had the moons over my hamie which was ok. It was sloppy looking but tasted fine and seemed to be ok. My wife ordered eggs, bacon crispy, toast etc. Hers came out and the bacon still had raw fat on it so she asked to have it cooked crispier. Instead of bringing her a new order they took her plate back. This was against our better judgement. We asked them not to but they insisted that this is how they do things.
About 15 minutes later I was done eating and her food was still not back to her yet and we had not seen either one of our servers since.
Not to mention both of us had empty tea glasses. I got up and asked the hostess to please get the manager. She asked why. I was a bit short with her and said none of her business but to please get the manager.
Before hit manager got to us the food showed back up and the bacon was cooked crispy but of course the other food was cold. The manager didn’t come. We asked the server again for the manager. The server left our check on the table and we waited a few minutes for the manager. They did not come. I took the check to the hostess where you pay and I told her that I was not going to pay and walked out.
I have heard other nightmare stories from friends and neighbors. I would not waste your time.
You have been warned !

This was my second visit in about a month to this Denny’s and both times all of the plates for our table came out room temperature. This time however being that it was 4 plates that were cold we sent all 4 back to the kitchen and had them remade. After a short visit from the manager and informing him of our displeasure in a most civil manner he informed us that he was new to the store and trying to fix it up. We received our remade food hot and edible. Our server John was very courteous and took care of us to the best of his ability however I would have expected the manager Steven to do a bit more to satisfy a paying customer who has had this issue occur twice in a month. They charged us for everything and a standard visit took 1 and a ½ hours to eat with the long delay of the food to begin with as well as having them all remade. Would not recommend coming here!

It takes hella long to get your food BUT, my waitress was super nice, I think she was flirting lol, my burger mmmmm best burger I’ve had in ages! The Sriracha Bacon cheeseburger mmmmm sweet and spicy, with a side of ranch tasty tasty! Real beef pressed patti thick and juicy and messy the messier the better I think! My season fries were over cooked cause they were hard. My burger was worth the wait time, cause the cooks took so long I damn near forgot what I ordered good thing my burger was good!!!

No problems for me. Here at this location because on inNorcross is nasty. I thought this place was very clean and frendly staff. food looks great !!

First time we dined her we had our two boys with us. Pancakes for dinner, sounds like fun, right…
There were probably 10 people dining in the whole restaurant.
Our server was friendly enough, but what really annoyed me was that he brought my husbands meal out first, then we had to wait over 10 minutes to bring out our kids meals.
This is such a huge pet peeve of mine, when they don’t bring out your meals all at the same time, and it wasn’t like they were slammed.
The second time I went was for a take out order, I ordered some pancake puppies. They’re like fritters. It took 20 minutes to get them out to me.
As I sat waiting for my order I couldn’t help feeling bad for the people waiting for a table, just standing there for what seemed like forever. They had lots of table space available, but no established hostess. The manager on duty looked pretty lackadaisical as well, spending most his time chatting/​joking around with his staff.
I got home, and soon realized why it took 20 minutes to get an order that should of taken less than 5 (they were deep fried). They must of been cooking them for the full 20 minutes… severely overcooked to the point that they were inedible!!! Ugggh!
I gave 2 stars instead of one, because our server our first visit was very attentive, and friendly. (I want to give merit where merit is due.)
BTW…I’m kind of embarrassed that I’m the «dutchess» of this Denny’s… Never going back again!

So I understand some things happen that our out of the norm however this place is just a mess. Here were my experiences on ONE and only visit
1. Slipped and fell in bath room because they left water all of the fake wood floor when they mopped. When I told the manager she said sorry the air cond was broken so it was not drying and she gave me 15% discount off of bill.
2 found a hair in my wife’s eggs sent it back and got under cooked eggs in return.
3. Hash browns and pancakes were not cooked well and when I told the manager she ignored me and turned to life to ask her opinion.
Do NOT eat here.

Quite tasty the first time we went. No problems other than a long wait. Confident enough to get «to go» next time, they left the avocado off of the «avocado special» they were featuring. I called them and they said they were out of avocado. (What? Tell me now?)
I gave it few months and then tried again the other night. It took a little over 30 minutes to get three meals (no special orders) to go. One of the orders was for Blueberry pancakes. Got it home and there were no blueberries at all in the pancakes. :/

Came here for dinner. Big mistake. Very poor quality food. Chicken fried steak was some type of processed mystery meat. Cheese sticks were cold and rubbery. Caesar salad was old, wilted lettuce. The burger was actually ok but the patty was an oval and left half the bun empty. Just really disappointed. $ 60 for a family of 4 and it was crap. Never again.

First time I went there they cooked our food wrong and burnt
But this second time we went was actually really good I order the same thing they actually cook it really good service was great food took a lil bit long to bring to us but overall everything was good I will be coming back thanks for making my Friday night a good night
Thank you Charisse for taking care of me and my family

My first experience was an off peak time… And service was good and food came as ordered and in reasonable time… Second visit they were slammed, line out the door so I opted for the bar since there was an empty there… I saw my previous sever walk by and he said hi… And I told him I was ready to order… Not knowing this wasn’t his station… But he took the order (and actually remembered my previous order from two weeks before) and it came out way faster than expected… Prob not as well prepared as my first visit but it was good and I knew they were busy… I apologized to the server that was supposed to serve the bar for ordering from some one else and he was nice about it…
Most the staff did seem young and inexperienced but didn’t effect me on my two visits…
Pricing on the regular menu is fairly expensive, but the value menu had some very good deals…

Service was very good. Our issue was the expense. The tab came to $ 23 before tip for two mid-​level entrees, one soda and one water. It wasn’t worth it. The value menu seems to offer better deals; they’ve got unlimited pancakes for $ 4.
We liked that the health department score is 100.
This may be difficult to believe but the most memorable part of the experience was the structural design, the décor and the landscaping. A stunning amount of thought and money went into all three. Overall it’s like a chichi version of the Waffle House.

Yikes! I saw some reviews that didn’t look good so I called ahead. Put on hold for 5 mins to order eggs and ham. Love Denny’s just not this one

Had a great time at Denny’s with Mom. We were the third in line to be seated and waited about five minutes. A server asked what we would like to drink within two minutes and turns out she was not our waitress which shows good teamwork to me. We had no idea what we wanted and our kind and patient server Patrice returned in a timely manner three times until we decided. We found the value menu and since we had been out shopping all day we were in a deal kind of mood. I had the cheese quesadillas ($ 2) and Mom had her heart set on a Grand Slam and found the Everyday Value Slam ($ 4).
There are a lot of different «slams» on the menu now — make your own slam, fit slam etc. Skillets of all sorts went sizzling by and handmade milkshakes were a popular item.
Our food arrived in under five minutes carried by a server not our waitress which again shows good teamwork although she had forgotten to bring my pico de gallo, salsa and sour cream. The pico de gallo was not overly hot which is just how I like it and the items were brought promptly as was the bill, takeout box and a bag for it without asking.
Mom said she would definitely want to go back next time we are shopping in Snellville and I concur. We were invited to return which is always a nice touch and Patrice went the extra mile and was very personable.
Our visit was at 6 pm on a Saturday. The restaurant is ²⁴⁄₇ FYI: D Next time I am getting dessert.

Seems as though every single employee has zero restaurant experience. The place is an absolute disaster. From waiting too long to be seated, to waiting eternally for a waitress after being seated, to the long wait for food that is incorrectly cooked, to not being able to find your waitress and get refills. Solid failure unless they get some strict professionals in there STAT.

Took family to Denny’s a couple days after Grand opening. Took more than 15 minutes to get our drink order in another 20 minutes to take our food order. And then it took them 30 minutes to get the food and the place wasn’t that busy but we saw a lot of people standing around doing nothing. Family doesn’t want to go back but I will give them one more try. Needless to say I was very disappointed.

We visited Sunday 2÷8÷15. Halfway into our meals my wife discovered a strand of hair on her plate, we then asked for a manager and while waiting for the manager I also discovered hair on my plate as well. The server returned and asked if we wanted to have our food made over and we said no. The manager never came to our table and the server took the 2 meals off our bill and was charging us for the drinks and the kids meal. I get to register to pay and then a manager asks «how was everthing?», when I informerd her of what happened she then apologized but it was too late but she did decide not to even charge for drinks and kids meal. We really looked foward to dining at this new location and was very disappointed in Dennys. I want to go back but am too scared that new employees havent been trained on food saftey. While waiting to pay I did notice that kitchen staff were not wearing hair nets of gloves.

We went to have diner, place was busy but not full; the staff looked disoriented, we were entering the restaurant and a guy asked us if we were ready to check out??? He asked the same question to the party that got in just after us!!!
Another employee showed us a table with his finger and told us to seat over there, he grabbed the menus and said that he will fix it (table still with plates and cups) and take care of us. He cleared the table and we had to ask him to please wipe it down because it was dirty from the former party that was sitting in there. He came, apologized and cleaned the table.
After 15 – 20 minutes, we were about to stand up and leave, someone from the working/​kitchen station said that someone will be right with us, and she told the same to the party (a couple) that was on a table beside us and were there before us. To resume, food was «OK», not bad, but not excellent; service, terrible!!! Too many servers but very unorganized! We had to ask for napkins, drink refills, and cream for coffee. We were disappointed! We won’t return! Sorry!