Romanoff Renovations

This has been a nightmare. Day one, they showed over 4 hours late. Worked in my home til after 930Pm. Day 2, 2 hours late. Here’s the best part. My refrigerator started leaking after the reinstalled it. Now the entire kitchen will need replaced 5 days after they installed it. I can see all of the nails in the center of the stair treads, poor poor job. Shame on me for not doing my homework prior to the install. Shame on them for running a business the way they do. Just stay away from them. I can’t wait for this nightmare to be over.

Subcontracted by homedepot on the carpet installation of a condo less than 800 ft. Small job to say the least. Cancelled during a.m. timeslot the day of appt and they note an «emergency». 1 guy’s emergency means no biz that day? Cmon man. Cant get my day off work back. So it’s 3 days later and ONLY after I call to confirm today’s a.m. timeslot of 8 – 10, do they say it’ll be noon?! Horrible. I dont want your giftcards for not just poor service but rather absentee service. Moved most the big items myself because at this pt, im just hoping they are competent enough to maybe show and lay the right carpet down. We’ll see but there is no way to make up the time lost and the mostly empty space im forced to tolerate in the meantime. Never again. Pardon me while i sniff out tomorrow’s wardrobe fr the patio.

Yes. These guys suck. They were subcontracted out for a carpet install by Home Depot. They lost our carpet, didn’t show one day, went through our fridge and drank our sodas when we weren’t around (and left the empty cans on our furniture for us to throw away), didn’t answer their phones when we called to wonder why they were three hours late, and showed up six hours late on the final day with no explanation or apology. The quality of their work was… meh.

After reading the reviews– I cancelled my installation. Be careful, in CA you only have three days to cancel a contract. I called Home Depot as well, told them to send another installer. They said unfortunately, Romanoff Renovations does all their carpet installs. Will see how hard it is to get a full refund, less than 24hrs after after paying in full and finding out who the installer was. Im going to The Floor Store. Shame on Home Depot for using Romanoff.
Ill update later with the status of refund

Do not tolerate being lied to by a vendor. Customer service will work to get you off the phone, misrepresent delays. Call Home Depot for accurate information and have them call romanoff,
Might be better to shop around.

I have had lots of work done to my home by Home Depot. I contacted Home Depot to replace the tile around my bath tub. This company came and gave us an estimate for 7200 $!!! and that does not include the tile. We had 90 sq feet of tile to replace. That is 80 $ a square foot… for labor alone. I went back to Home Depot and asked the sales person at the tile section how much Home Depot charges to replace and install tile. He said approximately 7 $ a sq foot for the labor. We explained what happened with their subcontractor, Romanoff, and he called a manager in. The manager tried to back pedal saying that the 7 $ sq foot was for flooring and of course tiling a wall was more expensive. 73 $ a sq foot more expensive!!! You just lost yourself a very valuable customer Home Depot. Oh, and that tiling job, yeah received 2 other estimates all for less than 2k. Do not use this company!

Home Depot subcontracted this company to do a carpet installation. After receiving no call the previous day (to set up an appoitnment time) as promised, I called them halfway through the day of installation to find out where they were. I was told they were scheduled for later in the afternoon, 1 – 3, which we were never told. I called again after the window in which they were to show up, got put on hold for over ten minutes while they tried to contact the installer, and was then told they would call me back within the next few minutes. Over an hour later, I called back because we still hadn’t heard anything. On hold again, then told that the earliest he could come was 6:30pm. In the meantime, we had taken the day off of work, taken everything out of the room, and sat around waiting all day without one single phone call. The guy got here a little after 6:00, and he completed the job without any issue. They would have had a very happy customer if they had just bothered to keep us updated and had reasonable coordination.

This company is the absolute worst, AND their customer service is even worse that the worst!!! Engaging them in any fashion is a waste of time. Especially if you have the unfortunate experience with M Harris. They will waste your time with measurements with «design consultations», which they never respond to or follow-​up on. They don’t care wether you are happy or not happy. They don’t return phone calls, they won’t even give you the information (measurements, etc) that you’ve paid for. The Home Depot has hired them as part of their «Custom» services. VERY VERY BAD idea Home Depot! Beware of this company and DO NOT USE THEM!!!

We had our initial appt on 9/​3, where we decided on tile, and paid for the job. Finally had it completed on ¹⁰⁄₁₇ after a few cancellations. They initially said job would take 2 days for tile around a tub. Thankfully the installer came out on a Saturday and had the job done in about 4 hours. The tile looks great but do not use if you are in any kind of hurry. 2 stars because the installer did a good job.

Romanoff Renovations is terrible, second only to Home Depot, which hired them. Quick history: Home Depot told me that Romanoff would be installing some carpet we purchased. They said Romanoff would call to schedule the installation whey they received my carpet. Romanoff never called. After I realized the promised installation date had passed, I reached out to Home Depot and Romanoff. Home Depot said I should have been called and Romanoff said, «we are not sure why you have not been called». Incidentally I ordered and paid for «fast» install. On the day of the installation the installer, Omar, showed up at 10:00 am. He began to measure the area to confirm measurements. As he was measuring he told me they only move six items per room and nothing heavy. I told him each room had less than six items and I paid extra for moving heavier items but would move myself if necessary. After measuring, he said whoever measured was incorrect by 199 sq ft. and he would have to postpone job. I called Romanoff who told me to call Home Depot. I called Home Depot who transferred me around to six different departments/​people before talking to Josh. Postponing the install was not an option. I had dismantled and removed all beds and had 10 contractors waiting on the installation. Josh said if they installed separately there was a chance the carpet colors would not match I told him we could delete one area but I really needed them to do the install. He asked to speak to the installer. They talked and Omar and I agreed to the area that would be omitted. Omar then said he needed to talk to the other installer before starting. He walked down the stairs. A few minutes later I looked out of my window and watched Omar driving away. I called Josh who was out and talked to Michelle, a Home Depot manger. Michelle said she would investigate what happened. I called Romanoff and talked to Jenny who said that Omar came back with the carpet because there was not enough of it to install and would have to call me back. I am still waiting two hours later.
DO NOT USE THIS COMPANY.

This is the worst company ever! Don’t even want to give them 1 star. They were sub contractors through Home Depot. They gave us an install date and time in advance. We called to double check the day before the install and they said all was good and to expect them in the am. We the removed all our appliances in preparation of getting our kitchen floor and backsplash done. A few hours later we receive a call from them canceling until the following week. They also changed the job from 2 to 4 days. We moved appliances, took time off of work all for nothing! Extremely unprofessional. Got our money back and never looked back! Awful experience on what should have been an exciting time in remodeling our kitchen. Very disappointing!

I had a great experience with this company a few weeks ago. I was extremely pleased with the quality of work. The installation guy, Emerson, did a fabulous job and was very respectful of me and my home. He didn’t mind me watching the whole process and let me ask tons of annoying questions. I was very pleased and would definitely hire them again!

About 7 months ago I had Romanoff install a 3 piece shower unit in my house. I was referred to them via Home Depot. The representative who came out to my house took bad measurements and had «me» go out and by a two piece shower that was the wrong size and it was too large to fit into my house! So after complaining to the assitant manager I was told that they would reimburse me for gas and truck rental for their mistake and they would comeback out to remeasure and help me find the right shower. So I waited about 3 weeks and never got any calls. Finally I got a call on the 4^th week and the same rep as before came backout! He didn’t remeasure and he tried to sell me super high priced showers costing over $ 2000! However he said he would personally go to Home Depot and find me a shower set. Now keep in mind that this is a 4 piece set. He sent me the sku# for the base and that’s all. So I figured I don’t need any walls to my shower… Nevertheless I get a text from the assistant manager giving me the correct sku’s. The assistant manager was a tiny bit helpful. However after the work was done the contractor never caulked the joints and didn’t do the shower outlet and knobs correctly. I still have problems today with it. No one even called to see if the job turned out good. The contractor was gone before I could see him. And I never was refunded for gas and truck rental as promised. I went through so much stuff with this company that I will never use them again.