Art Stone Granite and Marble

Nothing is more important to me honesty and justice. So a year later from the installation, I noticed a gap between the granite seam. I emailed them asking about it and heard nothing so I called the owner. He said to me «you wrote a bad review about me so I will not help you».
Trust that I do not enjoy my precious time by writing bad reviews. How about you make things right instead of making things worse? I don’t care how much you don’t like my bad reviews you are responsible for your own workmanship.
Everything was my true experience, so accept it, internalize it, learn from it and improve on it, then maybe you will have a chance to earn more business.

Virtually never returned phone calls. Cut one countertop wrong. Opening for sink cut too small to use designed cutting board and wine glass drainer. I cannot recommend them.

Horrible Experience.
I recently had a horrible experience with Artstone. Everything was fine until I ordered and paid for my countertop. After that, everything went downhill. First, the sink was cut backwards– the template was NOT followed. Second, the sink hole was not centered, so the countertop is half inch longer on one side. Finally, I asked for hard corners and instead got radius (rounded) corners. I should have checked the better business bureau first. Artstone, as of the date of this posting (8÷23÷2013) has an F rating. The manager/​owner, Wellington refused to give me a credit for all of Artstone’s mistakes. All I asked for was a return of the fabrication & installation charges. He simply said everything is fine and did not care. Horrible service.

I remodeled my kitchen and purchased granite from Art Stone Granite in December 2012. The process of selection and ordering went smoothly, however the rest of the process was unfortunate. The day of installation I notified Art Stone that they created a large gaping hole in my wall by the backsplash. Art Stone did not address the issue in a timely manner and never fixed the hole. After waiting for over a month, I had another contractor repair the wall. In addition to the wall damage, Art Stone also left exposed wires in a backsplash area where electrical outlets were located. I notified them of the exposed wires as well. Art Stone stated that it was not their responsibility to repair it. So I hired an licensed electrician to repair it and he explained to me that Art Stone’s poor workmanship and ill-​sized cuts caused me to have an issue that is not standard. I called the owner, Wellington with this information and he has simply refused to return my phone call. CAUTION: DO NOT DO BUSINESS WITH Art Stone Granite & Marble. Mistakes happen and can be fixed, however it is a bad business practice to ignore your customers and refuse to address their issues.

Art Stone has wonderful reviews and beautiful show room but their service leaves a lot to be desired. When we decided to purchase granite from them for our bathroom, we knew we wanted a remnant piece. Remnants are large pieces of granite that have been cut into already. So, they came at a discounted price vs. cutting into a new piece of granite.
Jenifer, the salesperson we dealt with was super nice. Taking her time to discuss options and helping us pick out a piece that would match our tile floor. We told her it would be a couple months before we were ready to take the piece and if we needed to put a down payment on it, we were prepared to do so. She said not to worry and put a sticky note on it. Yes, a sticky note.
When we were ready for the granite installation, we had weeks worth of unreturned phone calls from Jenifer. Come to find out, they sold the granite out from under us. Needless to say we were extremely frustrated, but it didn’t help that she wouldn’t return our phone calls for such a long time.
So, we started the process over again, assured that this would not happen. We did find a granite that we liked even more than the previous selection. Once your choose your granite, you have to come in to Art Stone and decide on your template. This is so they will know where you want the cuts to be made.
We spent about 2 hours deciding exactly where the cuts should be made to ensure the prettiest parts were left intact. On the day of the installation, we quickly noticed they didn’t use our template at all, cutting right through some of the most colorful spots on the granite. What’s the point of doing a template if they aren’t going to follow it?
When we called to complain, our phone calls were… surprise, surprise… unreturned. They did, however, promptly charge the remainder of their fee to our credit card though.

Art Stone installed our granite on Friday 4÷8÷11. There are not words enough to thank their team for making what was a nightmare process to get my counters turn out so well. My only regret is that I didn’t do more research and go with them in the first place! I would definitely recommend Art Stone.
For background, we were originally scheduled for an install with a different company on3/​17. After doing the demo of our sinks & counters, we had been notified at 6pm on ³⁄₁₆ that they needed to reschedule for ³⁄₂₉. We figured we could just use the bathtub for water until then… However, Monday, March 28^th the day before install, we learned that our previous granite company had declared bankruptcy the week before without notifying any customers and taking our deposit and our sinks. We were left in the lurch to deal with bankruptcy attorneys and our bank (lesson learned — only use credit cards for deposits). However, we still needed counters!
I did a search and read reviews on different granite companies before contacting Art Stone. By 9pm on Monday night I had a rough estimate from Jennifer and a template appointment scheduled for that Friday, with a tentative install date for the Friday after — which simply amazed me because the other company led me to believe that it takes at the very minimum 3 – 4 weeks to get the process complete.
Jennifer & Sandrya were more than helpful throughout the week. And I’m afraid that I was one of «those customers» in my overzealousness to follow up & stay on top of things due to the previous experience with the other company. They remained professional and friendly, and more than reassured me about the decision to use Art Stone. Tiago came on time for the template, was professional, and answered all my questions.
When I received my final quote, the price was actually LESS than the previous company AND it included both the kitchen and the bathroom sink (which I had previously purchased on my own, but didn’t have access to as the previous company has yet to return them). The warranty and both their & my responsibilities were outlined clearly.
My husband was at home for the install. They were scheduled to come between 12 & 2. They arrived at 12:10 ready to go. The installers did a wonderful job and left no mess in the house. The granite is just gorgeous! I can’t stop admiring my kitchen now! I just looks amazing…