Builders Surplus – Atlanta, GA

My kids and I traveled from South GA to the store. Long trip for starters, only to be greeted at the door by a young lady who I must say seemed pleasant enough but told me immediately that she did not have a lot of knowledge about the Kitchen cabinet area of the store. I was asked to go to that area of the store and look around and someone would come over and assist me. I walked around for quite a while no one ever came to help. I went over to the Customer Service desk asked for assistance, was told again someone would be over to help me. Walked back over to the left section of the store where all the kitchen cabinets are. AGAIN NO ONE EVER CAME TO HELP ME. I walked out! No need to ever worry about me ever going back there. THE CUSTOMER SERVICE STINKS!!! I will drive out of my way to receive good service but clearly I won’t need to do that for this company.

If you had asked me a week or two ago I probably would have given this place a 5 star rating! When you are in the store everyone is VERY helpful. The people on the floor all ask if they can help you and made excellent suggestions on tile and everything. However, when it came down to purchasing the items we needed them to get us a quote on one thing that would be special order. We have gone back and forth emailing Ryan. In my last e-​mail I detailed all of the exact things I was looking for him to e-​mail me back and when he e-​mailed me back his response was so vague that I have begun looking online to order our items elsewhere. This is not the first e-​mail where his response was vague. We are redoing 2 bathrooms, and finishing our basement so we were looking to purchase MANY items from them. But this whole e-​mail system has really become frustrating. If you can just purchase everything as is in the store then this is the place for you. They are very nice and helpful. However, if there is something that is not on their price sheet and you have to order it just forget about it. The e-​mail communication is TERRIBLE!

I am project manager for a local construction company. I have been to Builders many times with questions and needs and they are so helpful every time. There is always someone ready to help. Jackie is there at the front and is always making my life easier. Also if you need someone to get you just what you want I have dealt with Greg and Gavin who are very helpful and know it all! Basically I am so happy I found this place!

The prices aren’t much cheaper than the big box stores where they have warranties and return policies. But I have spent $ 1000s here due to the location. However today’s experience makes me wonder if I’ll come back. Seems like all new staff– I didn’t recognize one face and out of a large group, only 1 person spoke and we were all over the store. The new manager, Mike, was very rude and acted like he didn’t want to speak to me when I asked for him to discuss a tub sitting outside that was previously installed and had chips and rust spots. I’ve seen the tub there for a long time at the same price as new tubs sitting next to it. After the initial rudeness inside we walked out and he said «they’ve already been reduced» and walked back inside. No discussion. There’s a big sign on the door that said «all tubs 25% off» and when we asked about that he said it wouldn’t apply. Bad attitude for some reason but he decided to take it out on us. Sales will slump under this guy. The place could do so much more business if they would move the inventory so you could see what they have. What happened to customer service?

Prices are fair for the product. The staff is knowledgable and friendly. Everyone is accommodating. Very large supply of bathroom and kitchen supply to select from. Also all types of wood flooring.

I drove over an hour yesterday to shop at this place… walked in seen at least 6 employees within 2 min. not one said anything to me. looked around and found the window section… looked and measured took notes. and decided I could use at least 42 of the windows in 3 different sizes. 8 to 10 min has passed. several workers passed by… no one said a word. I asked one employee…” is there anyone working the window department?” he said some name I could not understand and said he would get whoever it was over there… another 3 – 4 min went by… standing at the windows… no one in site… so I go to the front desk.2 people in front of me… another 5 min goes by… several employees all ‘LOOKING BUSY” but not doing anything except one woman gazing into a computer with a lost look on her face… the guy in front of me kept turning around giving me that look… now there are 4 employees behind the counter and not one acknowledging that there are customers that need help… including the guy I asked for help for the first time!!! I stood patiently in line a few more min… then decided, I would rather pay full price and get better customer service than deal with these people. TIP… customers are never and interruption!!! I will purchase my windows and any other thing from someone else. no matter what the cost savings!!! Hope the owner reads this, because business that run like this… will run there selves right OUT of business!!!

Hoping to find deep discounts, but not so much. I think the key here is hitting this place at the right time and it also depends on what you’re looking for. I found that items on
, Amazon, and many of the big box stores were less expensive. There were some granite pieces that were reasonably priced if you want to update a bath inexpensive. What I was most impressed with was the staff. Never did anyone pass me without asking me if I needed any assistance. One staff member (Kelvin) was extremely helpful and it was obvious he was passionate about his job. Overall, I would rate Builder Surplus more towards 2.5 stars.

Prices are sometimes real good and other times not much different than lowes or home depot. Depends on what you are buying. However, the service is terrible. I tried calling but the only thing that will happen is someone will answer, put you on hold and walk away.
If you go to the store, it’s hard to find somebody and if you do there’s a good chance they’ll take off to look up something for you and end up not coming back or doing something else. Took them 2 hours only to find out what I wanted they didn’t currently have in stock but because it was a Saturday and the manager wasn’t there they wouldn’t know when it could be delivered. Said they would call Monday. It’s Tuesday and still no call.

They have a little of this and a little of that not as much as Home Depot though

We found out the HARD way that Builder Surplus Hardwood Flooring is often Factory Quality Rejects and not discontinued runs or styles. In fact, the engineered hardwood floor that I purchased from them was a reject quality lot from Columbia Flooring Company. What I did not know until after I had paid another $ 1000 to install it was that it had a «hardness defect» and every small thing you do to the floor puts groves and dents in it. For example, I simply rolled my refrigerator out one foot to vacuum behind it and it put DEEP DEEP groves in the floor even though I was careful and rolled it slowly out on cardboard. BUYER BEWARE! Ask what you are actually buying and accept the risk up front because they do not warranty any of these quailty reject products they sell. This mistake cost me the following: 1300 in material and 1000 in installation and 1000 to have it removed and trashed and 4000 to have something of quaility put back in that is not a quailty reject. I got severely burned by this Company. BEWARE of what seems as a good deal. If you shop there ask TONS of questions and don’t be lured by the cheap price. This is a lesson in, «you get what you pay for».

Builders Surplus is a cross between a Home Improvement chain and flea market. You for sure will find a good deal, they have lots of one-off’s for replacement windows and doors — interior and exterior, including custom double door entry units you would see on a chalet or mansion. As noted, they have a focus on baths and kitchens and a mix of mid to high-​end fixtures, tubs, shower basins, sinks, etc. There are also a mix of flooring options — not a significant selection, but a variety from tile, hard wood, and laminate. In addition they some stock building materials such as trim and crown molding, plus cement board siding — essentially seems whatever building materials they can get their hands on.
So get your measurements and come prepared to sift and sort — the slight downside, they could use a little more organization outside of the main aisles, most notable on the doors and especially the windows stored seemingly random on racks outside.

If you’re a DIY-​er then do yourself a favor and hit up the Builder’s Surplus to find some good deals on all kinds of fixtures and stuff for your house! Even though we went in there for kitchen cabinets, I saw all kinds of good deals on whirlpool tubs and toilets and stuff. They have a small selection of stock cabinets but the ones that they do have are a really good deal. They also have a kitchen design service that I’m pretty sure we’re going to utilize after we in all of our bids… but this seems like the best deal in town thus far!