Verizon Wireless

This had to have been one of the best Verizon stops I’ve experienced thus far and that is saying something! I’ve had Verizon since the cell phone came to be — and esp when it came to be this big!
Immediately upon entering, I was greeted by a man that took my name and my initial reason for coming in and such; within a few minutes and browsing around I was greeted by James.
James was a rockstar associate — he quickly took down my number into his Verizon ipad and looked up my account to better help me get a new phone and to answer all of my questions about my plan.
Now, I’m a person to research before I buy — esp when it’s something this expensive and something I’ll have for a few years! [Maybe longer than some peoples relationships! haha] I digress, I came in looking to upgrade — and unfortunately have to say good by to my unlimited data…
We had a ceremony saying good by to it — however, James assured me that the new style of plan build in the amount of data that you use monthly to begin with to not worry about incurred charges to do overages which most people worry about when losing the unlimited.
After deciding to move on, I selected my phone and James have me up and running in no time — he showed me that I could reset and update my new iphone 6s and immediately link to the icloud to have my «old phone reborn!»
I have to say, I was here for quite some time — I like to get my knowledge and questions in and every employee was kind and did their best to help me out if I needed anything in the mean time.
If you’re looking to switch to Verizon this location — is AMAZING! Ask for James for great, knowledgable, and kind service.

I went to the Verizon store at Smithfield Commons ¹²⁄₂₀₁₅ and was extremely disappointed with the service I received. The tech was Edward, although he was polite, he spent most of his time trying to sell me a new service and change my options, rather than taking care of the reason I was there. He then proceeded to try to sell me roadside assistance. He spent most of his time checking his own phone rather than providing customer assistance. A manager did see him checking his phone while he was assisting me, and by this time they knew I was not happy and they did nothing, At one point a manager came over and advised him of next steps, which he did with resistance. He kept telling me I could update and change my phone over myself «from my home» because my wireless would be faster. Are you kidding me! After 3 ½ hours my son left with his new phone, but I still had to update/​erase and import new data on to two phone involved in the swap. I would never go to this location again for service. Worst experience.

Well the worst experience, walked into this store for the first time where everyone seemed so nice and welcoming but fake.
I went in to exchange or return a faulty gadget i got from
. for whatever reason they cannot find some number in order confirmation email i had. They had me waiting for more than 45 minutes and after that the only refund they want to offer is a gift card which i didn’t needed.
After talking to a stubborn manager they agreed to send the check within 10 business days which i haven’t received yet.
I wouldn’t recommend this store with fake ppl to anyone

I went into this Verizon a few days ago to utilize my upgrade from 5S to 6S and the service was outstanding. I was helped by a man named «Stan.» Bravo to, Stan. Normally going into Verizon to upgrade phones is such a mundane and tedious task for my family and I, but he made it so easy and quick. Thank you!

Can’t tell you how much better this store is in comparison to Warwick. On several trips over the years, never a queue (which can quite regularly be an hour long at the Warwick store). Staff are generally knowledgeable, friendly and helpful.
But, wow, got the «hard sell» on FIOS service on today’s trip to resolve my iPhone equipment issue. Started out with «Did you know that Cox is sharing your wifi with your neighborhood?» Well that got my attention! Thought perhaps my router was unsecured. He replied to my «huh?» that it’s more about bandwidth sharing before it actually gets to your computer… or something along that line.
But seriously, the very friendly sales-​guys-​masquerading-​as-​service-​techs spent nearly as much time telling me how much better FIOS is compared to Cox than they did testing and then swapping out my iPhone 6 due to an ear piece volume problem. The conversation then continued on to whether my data plan was adequate for my needs. Strike 2. I did not fall for their silly ruse. ;-)
Sales job or not, Smithfield is my go-​to store for all my VZW needs. Fast, efficient and generally hassle-​free.

You know a place is great when you’ve had to spend four hours simply updating a phone and you walk out smiling. Angelica was great. She turned a terrible situation into an awesome one! Kudos to her.

Great customer service. Brian, an assistant manager was a great help. I needed a smart watch and there was only one left in North Kingstown. Brian coordinated it being transferred and did it in time for me to get the promotional price.

Staff is very friendly! Sometimes it’s crazy busy and other times it’s normal! Never had an issues that wasn’t resolved here! They have always been helpful and this is the only Verizon store I’ve used!

I am updating and really wish I could give this place no stars. Went back in again and trust me this will be the last time! Manager was so rude to me and also the staff was so unhelpful and rude. They sold me a top of the line phone aka a piece of junk. I exchanged it 3 times paid 200.00 for it and it’s still broken. They refuse to do another exchange so now I’m stuck with a 200.00 dollar battery draining piece of junk. And just the sales staff and management staff is so rude and totally does not know anything about the products they sell. smh. Just get rid of this store since everyone in there is useless anyhow and refuses to help

Apparently the staff may be out to lunch because there’s more than 10 people waiting for help and the line’s not moving. Next time I’ll do this online. Much faster and better service.