Autozone

I had a great experience with buying the simplest of items… a brake light. I was greeted immediately upon entering the store. I was immediately assisted with my purchase. Now the 5 star comes in when the gentleman who greeted me, who also found the part I needed, and then came outside and put the bulb in for me. Talk about full service… I left with a smile. If ever I need an auto part Autozone has my vote.

Went inside. It was fairly busy so I waited about 10 minutes before getting to the counter and asking the guy if he could help me buy a head light for my car and if he could install it. He said he needed to see what kind of car I had. To me this made no sense because either you can or you can’t install a light bulb. Maybe I’m wrong. So going to the parking lot he tells me to «pop my hood» so I pop it.
Keep in mind. I have a factory car. No mods/​upgrades, nothing super fancy a regular mass model SUV. He looks at the headlight, and tells me he can’t install it without un-​screwing nuts and bolts and such and he can’t do that because it’s a liability.
That’s all fine and dandy. But I told this guy when I got up to the counter my make and model of my car and asked if they could install it right then and there. Why waste my time going to the parking lot, and doing all that if they can’t unscrew/​unbolt the headlight. I don’t know much about cars but I’m pretty sure mine isn’t the only one that has bolts on the headlight.
After shutting the hood he says «aren’t you going to come back inside and buy the bulb» and I said «well not if you guys can’t install it. I definitely can’t install it myself» and he said «well you can still buy the light bulb». I don’t understand. Don’t make somebody go through all of that if you can’t even install it. No I didn’t buy the light bulb because I can’t install it myself. Just a big disappointment from this place all together.