Pep Boys

I’m starting to wonder why we bother to use them. This is the second Pep Boys we’ve had a problem with.
My husband brought the car in yesterday morning as soon as it opened because something was making a god awful squeaking noise. They said they had a few cars ahead of ours. Ok fine. Miss the first day of work (yep, we have to work on weekends sometimes). Get a phone call at SEVEN PM. They won’t be finishing the car today. Annoyed but ok. Now it’s 11:30 am the next day and it’s still not complete. Oh boy, miss the second day of work.
We NEED this car to get to work. There is no commuter train, and the jobs are in New Orleans. We can’t afford to rent a vehicle while they take their sweet time fixing it.
If they had just said «I don’t know when we will get to it but we’re really busy and won’t have any availability today, and probably not tomorrow either», we’d have gone elsewhere or waited until Monday (which is the first day off) so it wouldn’t have caused us a problem with the amount of money brought home to pay our bills.
I’m going to email their head office too. Given how head office reacted with the last Pep Boys problem we had where we had to wait four days before it was fixed, I don’t think they will be happy, do you?
OK, so they gave us a discount for the wait, and removed something they charged us for. And their service manager called me too. So that’s good. I just hope we don’t have to go through this again. I’ve increased my stars since they gave us a discount and at least attempted to make it right.
Suggestion for you guys at Pep Boys… if someone says they need it to go to work immediately, it needs to be a priority. If others don’t need it until Monday and you have two days to fix it, then it can wait until the priority is done. I don’t mind paying for services, but I do mind missing work.

Saw me without delay and gave an honest opinion at a good price. Hard to find a mechanic who can put those three attributes together for a lady!

Absolutely useless. Don’t waste time using these guys. I bought tires from them that and a year later they wouldn’t honor a proration.
Their manage looked like a deer in the head lights when I talked to him. I will NEVER buy anything from this company again.

I stopped in to replace a bad tire. Horribly slow service with little effort from select employees. Once the head managers went home for the day all work stopped. I really don’t mind waiting 3 or 4 hours but watching employees argue and pick on each other instead of working was frustrating. I will not come back for service here.

Wiper motor went out in the middle of a rain storm. This was the closest place that was still open. Friendly staff and clean store. They were able to get a motor the same day and had it installed fast.

Well, let’s start with the positives. The tires I bought were about $ 200 cheaper than anywhere else. That’s about it. I ordered the tires on a Friday morning and told the employee I was coming in at 8am Saturday to have them installed. I got a call at 7:55 (as I’m on my way) that only 3 have come in. It should be noted I have a SUV, not a tricycle. When I got there I was told they just found the 4^th tire (it was shipped separately for some unknown reason). I was told it should take about an hour to put the tires on. They failed to mention it would take an hour before they even pulled my car into the shop. Because of this I got to spend two hours in a waiting area that was akin to a town that was carpet bombed during WW II. Part of the ceiling was falling down and the place hadn’t been swept or cleaned in a while (as evidenced by the dead bugs on the floor). There was also a random spoon placed on one of the chairs.

Helpful staff. Very friendly. And they will work on your car promptly. Free battery installation. Make sure you check the website for coupons and print them out and use them.
They take care of your car and are very thorough. The selection for SUV batteries isn’t that large so you’re going to have to buy the expensive one. But they do offer warranties and free installation.

I will give two stars for effort. My appointment was scheduled for 4pm. I was called at 2:30 saying my tires were delayed and wouldn’t come in until 6:30 — so I was rescheduled for 6:30. Fair enough. Once I got here, the guy behind the service counter complained the whole time about how he wasn’t going to get home until after hours. I totally understand his point of view, but it isn’t something you complain about to customers who scheduled service a few days beforehand. My time is just as valuable.

This Pepboys has all you need for Automotive do-​it-​yourself maintenance. I went in to get Lights for my jeep but bought the wrong ones, I had no problem getting a refund from the store 3 weeks after I made the buy. Good customer service and well stocked.