Parks Plumbing & Sewer

I hired Parks to replace part of my sewer line that had been blocked by tree roots. It had broken the pipe so I needed the «Y» joint replaced. I bid 3 companies and Parks price was the lowest by a fair amount. They arrived at the promised time, did a camera assessment, explained the work clearly, including timing for a city inspector to approve the work and completed the work as promised. To my delight, they left my property, including the surrounding landscaping the same way they found it. I would recommend Parks for any sewer repairs.

Parks does try. Parks has responded and offered to come up with a solution. Keith is very sincere and tries to come in terms with you. For that, I think they deserve few more stars.
I don’t like writing harsh reviews. But the chain of events at the time and series of unpleasant outcome had me at a serious loss both financially and emotionally. As a consumer, making my feelings known on Unilocal was a natural response.
I’m still experiencing some annoying issues related to the stairwell. But haven’t got a concrete evidence explaining the exact cause. But I’d like to think that Parks will be there to solve this to my satisfaction as we discover what is really going on in my stairwell/​basement.

Jeff’s plumbers did a marvelous job installing our plumbing for a shower during a recent rehab. Just recently, Parks was called back to fix my husbands mess in our kitchen. Eugene visited our house yesterday to fix a botch up plumbing job done by my husband who attempted to install our new kitchen sink drain. I had backflow problems up the wazoo — you name it. It was bad! Eugene his plumber is like a surgeon. He started with some crystal flake medicine to open the drain which was 70% blocked and ready for a blockage. He got rid of the crud in the pipe inside the wall. He also took apart my husbands plumbing mess and reconfigured it so it worked properly. I no longer hear the dishwasher water draining through the kitchen drain like I did for 13 years. No more backups and my drain is lightning fast! Thank you so much Jeff and Eugene. You guys rock!

They know what they’re doing! Owner is a great guy. they’re not cheap but nothing good is.

We had a vexing sewage backup issue that was hard to diagnose. We had several plumbing companies out, but Parks gave us a written estimate on the spot for a low amount, did the work right, without jacking up the price or tacking on any extras. They even came one day earlier than they said they would.
The first company we called when the issue occurred was totally unprofessional — they charged us $ 575 and accomplished nothting, and left us with no solutions. They were highly rated on Angies list. What BS. We got Parks name from our city’s Public Works department. That should tell you something when you’re looking for a good Plumber /​Sewer company.
So, for $ 2500, they dug down to our sewer line, installed an outside cleanout and cleared the blockage.
Other companies gave «high-​low» estimates ranging up to $ 6000, and one even wanted to charge us for an estimate to send a camera down, which Parks did as part of the estimate process.
I am very happy with their service. Would use them again in a heartbeat.

I called Parks because my basement was flooding! My pump was working fine but water was overflowing from the pit my pump was in. That didn’t make sense to me. I called Parks and the owner came to my house. He spent 2 hours checking the pump and the sewer going out. What he found was a contractor had relocated my discharge hose for the pump into a landscaped area on the side of my house. We couldn’t see it because of all the plants! The area has higher walls and was pooling the water around my house so the water would go down my foundation wall and right back into the pit and the pump couldn’t keep up! I asked how much the bill was going to be and Mr. Parks said he couldn’t charge me for picking up a hose and moving it over 5 feet. So I offered to put a lawn sign in front of my house for a few months to show my appreciation.
Thanks Parks Plumbing!

Parks plumbing did an excellent job installing a flood control system at my home. They are very professional and polite. They did a very thorough job cleaning up the site after the work was completed. I would gladly recommend Parks Plumbing.

If a zero rating were possible, I would use it, because that is how much water the Parks water back-​up system kept out of our basement. And this is after spending 8K!
Their warranty? Nonexistent, because they can charge for fixing «other problems» discovered when you call them about their system not working, which costs just as much as the original work.
So you pay for the original system, the replacement of things destroyed because their system did not work, and the new system (assuming the new system works!)
They’re not very good with customer service and warranties, so if you’re into those minor things, use someone else.

Our first encounter with Park’s was after a major basement flood, (3 feet of water), in 1989. We had them install a flapper/​ejector pump system in a vault in our front yard. I forget the exact cost but it was between $ 2K to 2.5K. Flash forward to the late 90s, we had them inspect the system and they found a few problems which they fixed and cost us over another $ 1K. In 2009, nearly the same story but this time under $ 1K. Last September, 2012, we had them inspect the system and for once everything was A-​OK, that is until April 18^th of 2013 when we had another major basement flood, again 3 feet of water. We recently had them out to re-​inspect and this time, 8 months later, they found all sorts of stuff wrong that they didn’t see in September. They told us we needed a new ejector pump for $ 675 and a new flapper valve for $ 500 plus a rodding for tree roots at $ 200! They gotta be kidding! I’m really sick of sinking all that cash into the ground and getting bad results from their «system». I have a sump pump in the basement that is 30+ years old and it has never failed to do the job it’s supposed to when Park’s system has failed. CAVEAT EMPTOR!

Parks Plumbing has communication problems.
I have used them for 2 major projects that amounted to about $ 10k in the last 2 years, and tried to have them do a small project today. I have found the plumbing work to be okay (they did have to come out again when they were some problems with the 2^nd project, but so far there haven’t been any other problems).
The first project was to install a double guard flood control system in the summer of 2011. It took forever for them to send an invoice, which was fine with me but seemed odd. (I kept calling to let them know I hadn’t received the invoice yet, and asked them to send it to me).
In December 2012 they installed 2 ejector pumps and 1 sump pump. The contract specified that it was for 3 installments for payment. The signed contract was returned to the guy who sent it from Parks on 10/​11, but he never passed it along to the main office or scheduled the work. When I called the office about a month later to find out what the hold up was I found out nothing had ever been scheduled and the office wasn’t aware that the contract had been signed. Then in January I received and invoice for the full amount plus a late fee (that was the first invoice I received). They entered the contract incorrectly, so no one knew it was supposed to be on a payment plan (even though that was clearly stated on the contract).
On 2÷1÷13 I called to have them go out again for maintenance work, and the office said the work could be done next week, but then the plumber called to tell me they don’t service the south side. At that point I learned that they will go anywhere for the major projects, but stay in the area for service calls. While I can understand the logic behind this, we have used them for all of the big plumbing needs so it seems like it would be best to keep us as a client.

Our water heater has been leaking, always a worrisome development. Reggie came over and within half an hour fixed the problem. He was punctual, polite, knowledgeable and very helpful. They should clone him!

Yes, they know how to repair cracked foundations. They definitely did a great job without the big hype I associate with an extra cost to the job that other flood specialists wanted to charge. Prices are very reasonable. They have gotten me out of many jams. I am a property manager of over 12 buildings and can pick and choose my contractors, I always come back to Parks.

Parks Plumbing expertly installed a flood control system with battery backup in 2009. Yesterday, the battery backup appeared to malfunction. Our inquiry resulted in same day house calll from .the owner of Parks who spent several hours with us analyzing the problem and made repairs as needed.
Thanks for the prompt and good service.

Really poor experience with their service. Had a toilet that wasn’t working and a dripping faucet. They sent two young men who I later found out were not licensed plumbers but were apprentices! For the dripping faucet, it only needed a new washer but immediately after they left, the faucet began to drip again. When I called the company, they had the workers contact me who laughingly said that they didn’t have the right size washer so they put in one that was close and hoped for the best. What???
The worst experience was that they forgot to reconnect the water hose after fixing the toilet, so when they turned the water back on, the water went all over the floor of my bathroom. By the time they turned it off, the water had soaked through the floor and was collapsing the ceiling of the first floor. What a mess. They did pay for the repair of everything but it took a lot of arguing to get them to agree with a company I wanted instead of having their plumbers do the plastering and painting. To add insult to injury, they then still wanted me to pay for the toilet repair. I did, but I later found out that they charged a huge amount more than any other plumber. After talking to my neighbors, none of this is apparently an isolated incident. Everyone complains about their inflated prices and slopy work. Please, go to other companies — there are much better plumbers around.

Reasonable expense to pay for good, quick service. Getting them over is a pain. Working with the people in the office to get them to your place at a scheduled time and day was a pain.
Once they got here, I got an accurate assessment of work needed to be done and a close estimate. Work completed in less than an hour. More like a ½ hour. The workers knew what they were doing and were able to explain it, that is, the problem and how it was repaired.
Yearly service calls just to have your flood control checked and cleaned are $ 90 bucks.