J.Crew Old Orchard

Like most of the previous reviews state, customer service here is awful. My most recent visit here was to ship a birthday gift to my boyfriend, who had been liking the Lacoste x J. Crew polos. I had recently heard that J. Crew allowed their 15% student discount to be applied onto the polos even though they were a third party label, and I even paid a visit here to this exact location a few days beforehand to ask one of their employees to clarify. He said that they do apply, so after deciding on which specific polo to buy, I came back a few days later to place my order in store.
While I was patiently waiting in line to check out, I noticed that the lady at the check-​out register was being very friendly to the mother and kid duo in front of me; she seemed very sweet and even gave the kid a small gift. I was impressed by her customer service, but for some reason, from the moment I stepped up to the register and asked if I could ship the gift, she seemed to lose all friendliness. Everyone has off days, so I ignored it at first, and proceeded to tell her the address. She pointed out that the zip code to the address I provided was incorrect, so I looked it up again to make sure — the address I provided was correct, but her cold tone and expressions made it seem like she thought I was stupid for providing a zip code that wouldn’t show up in the system. I asked her politely if it would help if she looked into my online account, as I have definitely shipped things from their online store to this address. She ignored my question, and finally ended up just redoing everything. When filling out the gift message, she asked me (verbatim) «What message would you like to include, just happy birthday?» which made it seem like she was trying to speed up the process and not to give me the chance to write out anything more. I then asked her if I could apply the student discount, to which she replied with a firm no /​J. Crew doesn’t allow discounts being applied to third party brands. Even after I said one of their employees in this store had told me I could, she didn’t try and ask which employee or ask anyone else if it was possible — she simply stared at me and said no. By this moment, I had long been getting the feeling she wanted me to leave ASAP so I just paid and left.
My boyfriend received the gift yesterday, and he said there was no gift receipt or gift message. Granted, it’s not a huge deal because he’s determined to go back and report how rude the overall service was and also see if the discount can be applied, but the overall service at this J. Crew just left me feeling awful. I didn’t want to assume anything, but it really bothered me how friendly this employee was to the mother and kid in front of me and how unfriendly she was to me — it just made me think of the possibility that I didn’t receive the same service because I’m not white. I’m not very picky on customer service, but a bad experience really does stick with you for the rest of the day.
To sum up, if you’re someone who’s hoping to do more than just pick up a few things and be on your way, save your time and go to another J.Crew. And the whole student discount on sale items has been a huge confusion at this location for as long as I’ve been coming here — sometimes they let you, sometimes they don’t — it really depends on who you get at the register.

Unfortunately, the service at this location is poor. They made making a return extremely difficult and ended up calling the catalogue number to resolve the situation. The associate on the phone confirmed that I was due a refund, but in the process, I was treated in the store like I was being dishonest. Perhaps the associates here are not as empowered to assist customers as the ones downtown or who work with online orders, both of which offer the exceptional J. Crew service that customers have come to expect and appreciate.

Best customer service! I went in looking for a specific coat on sale and one of the sales associates did everything he could to find it for me. I was able to order the coat over the phone and even though it was a final sale item he allowed me to return it when I wasn’t 100% satisfied when it came in the mail.

No, no, NO.
My recent experience here with the sales associates is enough to put me off purchasing from this brand for eternity. The associate I worked with made my return/​exchange request SO complicated, on top of what are J. Crew’s already insanely restrictive return policies. TL;DR of this is I had purchased two items online, one of which was a gift that was just the wrong size/​color, and needed to be exchanged, the other I wanted just returned to my original form of payment. I left the store only having accomplished returning one of my two items, and without making the exchange. In this, I learned a few things:
— NO cashmere in store; order online.
— If you’ve purchased via Paypal and try to return in store, have a credit card on you, because they won’t process a cash return.
I of course didn’t have a credit card on me for the return I wanted to make, and since they can’t refund to Paypal and won’t process a cash refund, I wasn’t able to return the item. I felt the associate kept trying to push a gift card on me — for each return, she kept saying «If I give you a gift card, you can apply it towards your exchange.» I don’t need a gift card, I just want the same sweater in a different color and size! To her credit, she did offer to order another one for me, but refused to do so without me getting a gift card. When I told her I didn’t want a gift card, she told me she couldn’t order me a new sweater. I was so frustrated and confused, that I told her to just process the return back to the original credit card and I wouldn’t get another sweater in exchange. ROAR!
After I had left the store fuming, I realized that she probably meant that because she couldn’t charge my original credit card to order the exchange sweater (since I had purchased online), she would need to give me a gift card that she could then use to order the new sweater. I wish she had just explained it to me that way, instead of pushing a gift card for both of the items I was trying to return! Thanks for the waste of my time, J. Crew! Y’all can keep the sweater and I’ll keep my $ 200.

This location’s associates are pretty mediocre. I’ve been going for years as I grew up in a neighboring suburb and it’s always been the same issues. Unless I go in with my mom I’m completely ignored until I reach the checkout… I’m 24 years old! I hate having to wander the floor until I can find someone to open a changing room door for me.
Their selection of merchandise is okay but the customer service always leaves a bad impression. Obviously I’ll keep returning as I buy most of my clothes at J Crew, but I suggest saving yourself frustration and heading to another location. I live by the one on North Ave and their associates are lovely. Plus, it’s dog-​friendly!

Great customer service! Great location. Good selection of J. Crew items readily available.

This location has a pretty good selection of J. Crew items readily available. The service is mixed. I’ve had some pretty good experiences and some mediocre. Overall I’d recommend this location if you want to avoid making the trip downtown.

Worst customer service ever. The store was not busy and not once did a retail associate ask if I needed anything or even acknowledged me except to say ‘Excuse me’ as I was in their way. Your kidding me right? I was at a store right before that that offered me water and everyone here seemed really stuck up and only talked among themselves. I use to work Retail and whoever manages this place may needs to watch some training videos; just saying.

I have been here a few times, and I’m either ignored or spoken to very rude. I stopped going to this location. If you’re into J. crew go to the downtown Chicago location. Great customer service.

I have never had bad experience with this store, on the contrary, the customer service has always been exceptional (and last Fri was no different:))

Went here after my brother got me a gift card for my birthday and it was absolutely the WORST experience I’ve had anywhere, customer service-​wise. Having worked in retail before, I know how it feels when a customer is helped and asked if there’s anything they can be helped with. The associates at this J. Crew apparently don’t. I found a shirt, went to the dressing room to try it on, and stood behind a guy who was waiting in line just as I was to get a dressing room. This guy gets his room, and I’m left standing there for 5 minutes. The people in charge of the dressing rooms literally stood there and chit-​chatted as I waited. Sure, I could have said something, but I try not to be rude and always give the associates the benefit of the doubt. But damnit, if a customer is standing there, do your damn job and HELP THEM. Finally after they acknowledged my existence, one of them asks, «do you need a room?» No, I’m just standing there to listen to your dull droning. What do you think?! The other one then goes to open a door and neither of them say anything. I didn’t know whether he was opening the room up to me or if he was checking to see if there were any other garments in there, but I coldly just said, «is that mine» and walked right past both of them and shut the door. Absolutely NO ONE is willing to help when you’re at this location and when the cashier asked if anyone helped I cut him off with a big fat «NO.» I never shop at J. Crew and now I know why.

today was the last time I will ever step foot into this jcrew… I will purchase my over-​priced, poor quality clothes at other jcrew locations.
unless you have a jcrew personal shopper (wait, you don’t? what’s wrong with you?) or if you can telepathically communicate with the sales associates (aka housewives with rich husbands with nothing better to do than hold a part-​time job at a retail store) that you’re about to drop some serious money, don’t expect anyone to acknowledge you.
on my most recent visit, I spent 5 minutes waiting at the checkout counter, while the 5 sales associates practically licked another customer’s/fellow housewife’s butthole while she purchased 20 pairs of shorts for her 15 yr old son. I guess they saw me browsing the sale section, and obviously I must be poor and not have nearly enough money to spend on shitty quality clothes, and how dare I even think about wasting their precious time. my bad.
so I walked out… and I’ll never be back.

The J Crew dress sale is BANANAS! Scored some sweet deals on dresses that used to be $ 80 and have now been marked down to $ 20 or $ 30 dollars. My shopping habits usually make me avoid this place — buying multiples of the same item in a variety of colors might work at H&M, but not for hundred dollar dresses. This is why I was so happy with my purchases today. The ladies in the store were polite and all wearing pearls. I spotted some adorable garden dresses on the way out and I wanted all four shades! I’ll have to wait for them to go on sale. :)

Cheap ass ugly merchandise for frat-​boys and girls, nuff said, same shit as Old Navy only says J. Crew on it.

Buy your basic everything here; sweaters, t’s, flip-​flops. Service here is totally forgettable and I have yet to find a go to person after three years here. Also, I know that time moves at the same rate as the rest of the country, but the weather does not; I’m really not going to be buying a swim suit in March, so leave it in the stockroom a few more weeks.
update: An extra star for being the j. crew to tell me there’s a freakin’ j. crew student discount and for giving the discount to me even though I was buying a sale item.