Union Bank of California

Very poor customer service. Went in today to cash a 300 $ check and it took 10+ min. They said it was because I was not a customer. if you say you don’t want to open an account they keep on pushing. And no matter what they charge 5 $ to cash a check which is stupid. It’s my money why do you get 5 of it?

Union Bank on Los Angeles Ave is a train wreck just as the one as the other person stated in wood ranch. They are unprofessional and very very very slow. But the one on Tapo Street is a 4 STAR. They are professional and efficient.

Earlier this year, Santa Barbara Bank located in the Woodranch community of Simi Valley was acquired by Union Bank. This is where the train-​wreck begins.
(1) During the acquisition period, Union Bank confessed to making mistakes in informing their customers who had business accounts there, of their failure to notify participating merchants of routing code changes etc., even though the local branch tellers stated «not to worry’ we’ll take care of it. This prompted a one week shut-​down of my company. An account rep at the Woodranch Simi Valley branch stated she would approach Fernando Estevez, the current Branch Manager and that some concessions would be made to accommodate me for the lost time and income. (I stated even a bottle of wine would be fine.) Four reminders later by his colleague over a period of four months, and I never heard a word from Mr. Fernando Estevez or «Laura» the account manager who is no longer employed there.
(2) Then, several months ago, I received a letter from Union Bank that a savings account that ‘should have had five thousand dollars in it’ had been in-​active. That account was never used intentionally and to the best of my knowledge should still have had a 5K balance.
(3) Fast forward to today. When it was discovered that there was $ 4,900.00 missing on that account, it was determined that a teller, who took it upon him or herself, had filled in the wrong account number on the withdrawal slip resulting in an actual debit from my savings account rather than the corporate account. Checking with Mr. Fernando Estevez as to policy, specifically in respect to tellers picking random account numbers and filling in those numbers on withdrawal slips he refused to provide details of their policies. This was further stated by Mr. Brian Gilpatrick, Union Bank’s Regional Manager. In closing; My last conversation with Fernando Estevez was met with «I guess we are not the Bank for you» and abruptly HUNG-​UP on me.
As business woman in the local Woodranch community, I notified Mr. Brian Gilpatrick (Regional Manager) and mentioned a written letter of apology from Fernando Estevez, would lessen the ‘sting’ of such rude and unprofessional behavior by Fernando Esteves (not to mention the five times he dropped the ball on the aforementioned goofs), he stated Mr. Fernando Esteves would not apologize.
Absurdly un-​professional. Sadly, Santa Barbara Bank was acquired by a Bank who has little or no regard for politeness, accountability people skills. Even as the victim of my own bank, I am embarrassed for them.
Amy S.

Way better than Wells Fargo